NeoGrass Ltd Reviews

Name: NeoGrass Ltd
Address: Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,, Chelmsford
Rating: 4.80

4.8 Rating 254 Reviews

97 %

of reviewers recommend NeoGrass Ltd

4.8

Based on 254 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About NeoGrass Ltd:

At NeoGrass, we are passionate about transforming gardens using the most advanced, realistic looking artificial grass that makes your life easier and more enjoyable.

NeoGrass was formed to change the artificial grass industry. We realised that there was a serious lack of quality artificial grass and imitation grass suppliers available in the UK.

Through our unparalleled commitment to research and development and a culture of constant improvement and innovation, we strive to provide our customers with the most advanced artificial grasses and imitation grass available today.

We are proud to lead the way with our unique technology. Through years of research and experimentation, we have developed 3 key breakthroughs that are changing our industry: Instant Recovery Technology®, Feelgood Technology® & Natural Look Technology®.

These technologies have set us apart from our competition and customers up and down the country who have been able to transform their gardens using our products.

We understand that the majority of homeowners want an attractive and usable garden space but realise that not everyone has the time or inclination to devote to achieving this.

If your lawn suffers from a lack of sunlight, overhanging trees sucking the moisture out of your grass, pests or poor drainage then you face difficulties in achieving a lawn that’s easy on the eye. Add to this a lively dog and energetic children and you’ll know what an uphill struggle you face.

But worry no more – NeoGrass are here to provide you with the perfect alternative!

Visit Website

Phone:

01245931200

Email:

info@neograss.co.uk

Location:

Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,
Chelmsford
CM3 5UL

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NeoGrass Ltd 5 star review on 25th April 2021

David Watts

NeoGrass Ltd 5 star review on 30th March 2021

Michael Hayes

Anonymous

Anonymous // 01/01/2019

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“As an avid DIYer it is great to get such good service from a company that supplies trade. The EnviroStik Multi Purpose Artificial Grass Glue was despatched as promised within a day and arrived promptly the next. We were kept updated as to the progress of the order which was well packaged but not overly so. The glue was easy to work with and has done the job well. I would definitely recommend this company.”

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“Excellent service with goods arriving swiftly and in excellent order”

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“Speedy delivery, very happy with product”

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“An excellent service and the neo grass is excellent!”

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“I ordered the Artificial grass rake in the afternoon, it arrived at lunchtime the next day. Now that's Customer service for you !”

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“Very good service”

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“Prompt service”

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“First time buyer from NeoGrass, and I have no complaints. Order was expected to be shipped within 3 days, and i received the goods the very next day.”

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“Fantastic product. Speedily received. Excellent communications.”

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“Bought Kiln dried grass for our artificial grass. Very competitive price and good value delivery charge. Arrived promptly as described. Would recommend”

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“Excellent product, strong and was just as wanted”

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“Amazing product, first class service. Very helpful staff.”

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“Delivered on time product was as described”

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“A great company to deal with, very friendly and helpful staff plus great products. Highly recommended. Gerald and Joan Smith.”

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“I ordered my goods early in the morning and realised I didn’t require what I’d ordered later in the day after advice from a friend. The order was unfortunately already picked and packed, ready for collection when I called to ask if I could cancel later in the afternoon - so fast . It was waiting for the courier to collect ! Despite the obvious hassle that I must have caused, it was handled in the most friendly and professional manner by the call handler who cancelled the order, she could easily have said it was too late etc. I did anticipate or even expect a cancellation fee but received a full refund a few days later. Thank you for your understanding and patience and I would recommend your company purely based on your customer service and honesty alone.”

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“Easy ordering and delivery. I was looking for a better solution for a small area of grass for our dogs, to keep the smell down and to stop the artificial grass getting too hot in the sun. Good info on the technology, how to prepare and lay it. Very pleased so far.”

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“First time order, very smooth transaction and quick shipment and delivery through DHL, with excellent tracking provided throughout the process.”

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“As described, quick delivery & hassle free.”

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“My second order - this one going to hot Kenya Supper product and service - we choose the plush version for hard surfaces and terraces - good drainage and very realistic . Not to be confused with cheap options”

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“Actively sought to pursue DHL to ensure timely delivery of products.and keep customers informed.”

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NeoGrass Ltd is rated 4.8 based on 254 reviews