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NeoGrass Ltd Reviews

4.8 Rating 252 Reviews
97 %
of reviewers recommend NeoGrass Ltd
4.8
Based on 252 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read NeoGrass Ltd Reviews

About NeoGrass Ltd:

At NeoGrass, we are passionate about transforming gardens using the most advanced, realistic looking artificial grass that makes your life easier and more enjoyable.

NeoGrass was formed to change the artificial grass industry. We realised that there was a serious lack of quality artificial grass and imitation grass suppliers available in the UK.

Through our unparalleled commitment to research and development and a culture of constant improvement and innovation, we strive to provide our customers with the most advanced artificial grasses and imitation grass available today.

We are proud to lead the way with our unique technology. Through years of research and experimentation, we have developed 3 key breakthroughs that are changing our industry: Instant Recovery Technology®, Feelgood Technology® & Natural Look Technology®.

These technologies have set us apart from our competition and customers up and down the country who have been able to transform their gardens using our products.

We understand that the majority of homeowners want an attractive and usable garden space but realise that not everyone has the time or inclination to devote to achieving this.

If your lawn suffers from a lack of sunlight, overhanging trees sucking the moisture out of your grass, pests or poor drainage then you face difficulties in achieving a lawn that’s easy on the eye. Add to this a lively dog and energetic children and you’ll know what an uphill struggle you face.

But worry no more – NeoGrass are here to provide you with the perfect alternative!

Visit Website

Phone:

01245931200

Email:

info@neograss.co.uk

Location:

Unit 17 Redhills Industrial Estate, South Woodham Ferrers, Chelmsford, Essex, ,
Chelmsford
CM3 5UL

Write Your review

NeoGrass Ltd 5 star review on 25th April 2021
David Watts
NeoGrass Ltd 5 star review on 30th March 2021
Michael Hayes
NeoGrass Ltd 5 star review on 30th March 2021
Michael Hayes
NeoGrass Ltd 5 star review on 30th March 2021
Michael Hayes
Anonymous
Anonymous  // 01/01/2019
Fabulous product - delivery and information too!
Helpful Report
Easy ordering and hassle free. Good advice on which grass would suitable and follow up order of grass rake was delivered very quickly. Would use again.
Helpful Report
After trialing other inferior products to maintain my newly laid artificial grass, I wasn’t happy that blades of grass kept coming loose after brushing with the so called rake. I searched online and purchased a proper rake from neo grass I wish I had done it sooner. My only criticism is the packaging which the box arrived in, two cable ties at either end of the the rake head had permanently bent some of the bristles so it’s not at its optimal performance but better than what I was using. I didn’t realise these are a fairly local company to me as well so always good to support local businesses especially during this time.
Helpful Report
Thank you very much for leaving your review. We can reassure you that the quality of the rakes aren't compromised in any way and indeed they do right themselves over time and use.
Item received quickly and god quality
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Very happy with my new artificial grass rake . It arrived with in days of ordering
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Very good service goods arrived within days of ordering would use this company again
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Easy to order via the website, delivery was very quick with no delays or complications. All in all a pleasure to deal with.
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Amazing customer service, very knowledgeable.
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I ordered a metal border for my lawn which had to be delivered to Northern Ireland. The staff where very helpful and the border arrived quickly and well packed.
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Excellent service from time of ordering to delivery to my home 😊
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Excellent help and advice, and found the products I needed were the best value from them directly.
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Excellent communications following my order and received slightly ahead of timescale. Grass well packaged and of Excellent quality. Happy to recommend.
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Thank you very much Derek for your lovely review. We aim to please!!
fast delivery and quality product
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I’ve given 4 stars instead of five as I would have liked more communication from the company regarding my delivery. It WAS delivered on time but not without me stressing. (It took 6 days to deliver)
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Good communication and honest, straight forward advice. I looked at many different suppliers and found Neograss to be the most realistically looking and their information to be the most comprehensive.
Helpful Report
Very good prices compared to other companies and the website was easy to use. I had previously bought my artificial grass from another company but forgot to get underlay. When looking around for underlay I came across NeoGrass that had both 10mm and 20 mm whereas other company only had 8mm underlay. The 10mm was cheaper than the 8mm as well. The grass was also cheapere from NeoGrass. Lesson learnt. It arrived within a couple of days by a smartly dressed courier who actually took the time to wait for me to answer the door not like the other courier who left the grass outside the house on the driveway after having to wait 5 days for a Thursday only delivery. Very impressed and will definately use again for my next project.
Helpful Report
Thank you Roy for leaving such a lovely review. We aim to please both on quality and service.
From ordering to delivery and fitting All very good and it looks and feels good underfoot. I would recommend putting the underlay beneath it.
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Thanks very much Martyn. Glad you are pleased with the end result!
Great company and top quality product. Delivery driver was really helpful. 100% recommended
NeoGrass Ltd 5 star review on 25th April 2021
Helpful Report
Wow David, the finished results look amazing, well done!. Thanks for the positive review.
Fast and efficient delivery
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very happy with service,delivery was very quick. Highly recommended .
Helpful Report
NeoGrass Ltd is rated 4.8 based on 252 reviews