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NCASS Reviews

4.8 Rating 1,249 Reviews
97 %
of reviewers recommend NCASS
Company Reviews Metrics Info
4.8
Based on 1,249 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 93%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read NCASS Reviews
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Phone:

0300 124 6866

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Rupesh Harding
Unverified Reviewer
“The website is a pain to navigate i wanted to work out whether standard or premium membership was right for us but could not find the undiscounted price for certain trainings”
Helpful Report
Posted 11 months ago
Maxmilian
Unverified Reviewer
“Renewed my membership today, customer service very help full, however still can't get into my account after hours I renew it.”
Helpful Report
Posted 1 year ago
Mrs Adele Radford
Unverified Reviewer
“I am only a member of NCASS to show that I am part of a trade body, NCASS has been no other help to me when I have had queries.”
Helpful Report
Posted 1 year ago
Eileen Denley
Unverified Reviewer
“Procedure to pay was good but follow up needs improvement”
Helpful Report
Posted 2 years ago
Anonymous
Unverified Reviewer
“Whole system needs updating and digitising to make it more sustainable and user friendly. It could be replaced by apps or an online system that could be accessible to all staff members to enter fridge temps / delivery info etc etc.”
Helpful Report
Posted 2 years ago
Hi, thanks for getting in touch! We are sorry to hear that you have been disappointed by the system. It is currently something that we are working hard behind the scenes to update. We are excited to share with members what we have created! We would love to hear more from you as your feedback is essential to our continual improvement. Please feel free to call the team here on 0300 124 6866 or drop over an email to info@ncass.org.uk. Kind regards, Will
Posted 2 years ago
Anonymous
Unverified Reviewer
“LOVE WHAT YOU DO BUT PLEASE PLEASE PLEASE UPDATE YOUR WEBSITE....!”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Doesnt provide anything except the risk assessment templates and daily cleaning schedule. Otherwise ongoing support/advice/development is non-existing.”
Helpful Report
Posted 3 years ago
Thanks so much for having a chat with us yesterday. I look forward to catching-up again soon. – Alex
Posted 3 years ago
Anonymous
Unverified Reviewer
“Good for providing templates to use for EHO visits. Use it to check work opportunities - although I get to hear about more opportunities via facebook street food and festival groups. Useful for discounted courses.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“NCASS are generally a great service for food operators I have used previously over many years, had a little issue with a new account this time which I feel could have been resolved quickly and with less fuss, but this has now been resolved and their phone operators are all very professional and friendly.”
Helpful Report
Posted 4 years ago
Clive Caines
Unverified Reviewer
“Ncass have been useful in some ways but not decisively helping to secure work.”
Helpful Report
Posted 4 years ago
Paddy Castledine
Verified Reviewer
“I LOVE NCASS - as a sole trader, they have created a family of like minded caterers for me - and understand the pros and cons of our business - BUT - we need more from them during COVID - a voice, contact, reassurance, ideas, stories - i have many ideas - earn the fee guys - start by letting us know how YOU are doing as a business??? THanks”
Helpful Report
Posted 4 years ago
RobA
Verified Reviewer
“Great documentation and systems but not responsive or helpful with individual help or good at hearing feedback and suggestions when we've given it”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Hi Why can't I find allergen table/document by clicking from control panel.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“It would really help us as a company if there were more benefits for mobile bar companies. Everything seems to be more aimed at caterers, particularly with the leads that come out, none of which apply to us. Could more be done for us bar companies? Thanks”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Extremely good for keeping your health and safety training certificates and staff training paper work in order, extremely contactable, always willing to listen and try and help. However, not always able to give good advice that can be patronising and costly. Overall I’d say the fee was worth the paper work and due diligence so I have signed up for year 2 but that is as far as they can help from my experience.”
Helpful Report
Posted 6 years ago
Rhona
Unverified Reviewer
“I do not wish you to automatically renew my membership without a conversation. As you have put up the membership costs I need to question whether it is worth me being a member. Please call.”
Helpful Report
Posted 6 years ago
Andy Winer
Unverified Reviewer
“not very happy”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Average - I didn't really see much benefit from it personally”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Straightforward access to documents”
Helpful Report
Posted 7 years ago
Chris Grief
Verified Buyer
“sorts out the risk assessments and stuff like that”
Helpful Report
Posted 7 years ago
NCASS is rated 4.8 based on 1,249 reviews
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