NCASS Reviews

Name: NCASS
Rating: 4.84

4.8 Rating 1,234 Reviews

97 %

of reviewers recommend NCASS

Company Reviews

Metrics

Info

4.8

Based on 1,234 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0300 124 6866

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NCASS 5 star review on 24th October 2024

Roland

NCASS 5 star review on 16th October 2024

Wayne Taylor

NCASS 5 star review on 25th September 2024

Leydi Marian Quesada Rodríguez

Cosimo

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we started our little mobile bar business we didn’t know what we where doing on the paperwork side. NCASS helped us and provided all we needed to get started and be compliant. Can’t thank them enough for the help they have given us over the past year.”

Helpful Report

Posted 2 years ago

“Best service! Very helpful and knowledgeable! Money best spent!”

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Posted 2 years ago

“Always helpful and great to have the legal documents we require as a business to hand”

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Posted 2 years ago

“NCASS helped us set up our business in 2019 and gave us the confidence to get going. They are always on hand for any questions, no matter how small :-)”

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Posted 2 years ago

“We had been using NCASS Due Deligence alongside SFBB for many years, however we have found all the paperwork in NCASS Due Deligence suits our business better. We had a recent food hygiene inspection and the EHO recommended we stick to just NCASS’ Due Deligence pack as it’s easier to understand and navigate. She literally swore by it! We passed our inspection with a 5 rating as a result.”

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Posted 2 years ago

“Happy to renew our membership - NCASS provides good all round advice for mobile caterers. Particularly like the systems in place for sharing our legal paperwork with show organisers.”

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Posted 2 years ago

“Finally received my renewal membership pack a week after my payment for renewal. Courier left it in my pub garden in the rain when were actually open!!!! No Bookers £100 voucher enclosed as clearly advertised in their membership part of their website and no explanation why it wasn't in the pack I have finally received. Contacted them to find out they don't have any available due to the ones in stock only being valid to the end of February 2022. Told one would be sent out once they had got more in stock. No date when this would be....... Been a member for 5 years and not very impressed with the lack of customer service.”

Helpful Report

Posted 2 years ago

Hi David, Thanks for the review, I have had a look into this for you to see if we can improve our services. We have also tried to contact you to resolve, but haven't been successful. Unfortunately, we don't have power over where couriers leave members' packs. As much as we ask them not to leave packs in the rain, it does occasionally happen sadly. Please let us know if your pack was damaged at all and we can certainly replace it for you. Regarding the Booker voucher, we are very sorry that you have not received that yet. We are certainly planning on sending one to you and all of our members renewing in February as soon as we receive them from Booker. Please don't worry, we haven't forgotten to give it to you! We just didn't feel it would be fair to give you a voucher that expires this month. Unfortunately as we're waiting for the vouchers from Booker, we don't have a date yet as to when we'll receive those, but we've been assured we will have them within a month. Of course, as soon as we get them, it will be our first priority to get them out to our members. I hope this helps, please don't hesitate to give us a call on 0300 124 6866 if you need any help in the future. Thanks, Lydia NCASS Lead Account Manager

Posted 2 years ago

“Not received my new membership letter or folder despite my account having been renewed. Bit cart before horse!”

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Posted 2 years ago

Hi David, Thanks for the review, we take all feedback seriously so have looked into this for you. We allow 2 working days after your membership renews before we send any documents out to you in order to give you time to complete your Risk Assessments on your control panel. It looks like this review was left 1 working day after your membership was renewed. We've tried to reach out to you and have confirmed your pack reached you within 3 working days of your renewal. Please don't hesitate to get in touch if you would like documents quicker in the future, we'd be happy to make a note on your account for future reference. Thanks, Lydia NCASS Lead Account Manager

Posted 2 years ago

“LOVE WHAT YOU DO BUT PLEASE PLEASE PLEASE UPDATE YOUR WEBSITE....!”

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Posted 2 years ago

“Since establishing our business NCASS has been a great support - not only with the governance we needed to be compliant in terms of risk assessments etc for the company to operate and support our recent applications, but also through Covid providing the relevant advice and guidelines,”

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Posted 2 years ago

“We love being a member of NCASS, it makes our business feel like we are in safe hands as there is always someone at the end of line to give us support and knowledge if we need it. We have been members for 5 years now and thoroughly would recommend the team to anyone who is hesitating in spending a few quid for a massive peace of mind. We give you 5*****”

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Posted 2 years ago

“I actually bloody love it! Makes life so much easier having everything you need in one place!”

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Posted 2 years ago

“Great organisation to be part of. These are just a few of the benefits that I find superb. Reminders when my certificates are expiring. Online training for my staff. Instant dispatch of my documents in one go to event organisers which saves me so much time and worry (and they are impressed with the speed of delivery). Cashback on Calor, Bookers and others. A wealth of advice to caterers and much more.”

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Posted 2 years ago

“Great customer service, my case manager helpt me with useful information on my profile and how to make it more effective.”

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Posted 2 years ago

“NCASS really helped our business when we started up in so many ways. We had no idea where to begin with risk assessments, courses etc and NCASS really make this easy. Without tho we wouldn’t have the guidance to pass our Food Hygiene compliance to a 5 Star review nor would We be able to apply for many events. Not only that but we vastly benefit from The discounts and cash back offers with suppliers making the membership invaluable and worth its an obvious return on investment for this reason alone. Would definitely recommend.”

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Posted 2 years ago

“Excellant partner to have in your catering corner and fee pays for itself - they have stepped up during the last 2 years to really help smaller bussinesses who needed so much help and advice with ever changing rules! DO not know what I would have done witjout them!”

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Posted 2 years ago

“Very helpful and very usable back of house systems, any issues resolved over the phone in our experience.”

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Posted 2 years ago

“Very helpfull. Done everything for me”

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Posted 2 years ago

“Nice to be back. A helpful and friendly transaction, good to have the support and information available.”

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Posted 2 years ago

“Membership of NCASS greatly simplifies the paperwork side of the business such as producing risk assessments, Covid19 compliance, training etc. It also gives us great offers and discounts from suppliers that we already use which covers the cost of membership hence the reason we have renewed every year for the past decade.”

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Posted 2 years ago

NCASS is rated 4.8 based on 1,234 reviews