NCASS Reviews

Name: NCASS
Rating: 4.84

4.8 Rating 1,226 Reviews

97 %

of reviewers recommend NCASS

Company Reviews

Metrics

Info

4.8

Based on 1,226 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0300 124 6866

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NCASS 5 star review on 24th October 2024

Roland

NCASS 5 star review on 16th October 2024

Wayne Taylor

NCASS 5 star review on 25th September 2024

Leydi Marian Quesada Rodríguez

Cosimo

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and helpful but as people have emails on phones why do there emails come through at 3am.”

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Posted 2 years ago

Hi! Thanks for your feedback. We are sorry that you were disturbed in the early hours by one of our emails! What were the details of the email that you received, we can then take a look to see why it would have been sent in the middle of the night. Feel free to get in touch on info@ncass.org.uk or call us on 0300 124 6866 so we can look in to this for you and get it resolved. We look forward to hearing from you so that it doesn't happen again! Kind regards, Will

Posted 2 years ago

“Really great to be with, all the information you need”

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Posted 2 years ago

“The only association to become a member off if you are in the outdoor catering industry, it conveys professionalism at it's highest level, well worth the fee to join.”

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Posted 2 years ago

“Procedure to pay was good but follow up needs improvement”

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Posted 2 years ago

“Always superbly helpful. Your team member Will is particularly fabulous with patience when I am unsure of how to do something via the website. Excellent team all round.”

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Posted 2 years ago

“Thank you NCASS for all your help. I absoultely recommend your services. I have been a member for over 5 years with 2 different businesses and I'm looking forward to continue to work with you.”

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Posted 2 years ago

“Just renewed membership very pleasant and helpful member of staff well done”

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Posted 2 years ago

“the cashback from bookers pays for whole year subscriptions as well as help with calor gas, and petrol....... fantastic”

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Posted 2 years ago

“Very helpful and good renewal offer. Always been very impressed with the friendly and quick service.”

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Posted 2 years ago

“it gives me piece of mind knowing that my paper work is up to date and all in one place.”

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Posted 2 years ago

“Great Service and Support well worth becoming a member”

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Posted 2 years ago

“I emailed you about the membership level differences with my two businesses, but you didn't reply. I think it is overpriced for what I am getting. I don't use work ops, the one off booker discount is ok, so I just use you for the legal docs and RAs, which are good. I've asked about staff issues before but was told its not your area of specialism. Signed up, as I have no other option. Edit: the operative mentioned the value of the Booker discounts, when I pressed her on the value of my membership fee. Good point, but you are in partnership with Booker, and will recieve good returns on your investments from them. I could source products from other suppliers, but Booker is my local. I repeat, I have no other option, as you build in brand loyalty through us investing in your afilliates. So, £200 vouchers are useful, and do help to justify the subscription fee. I do object to the constant review and follow up culture. It's a mild form of bullying. I have raised the rating because the girl who rang today was most helpful and polite, but her role was ostentially to turn negative into positive reviews, a role that I am contributing to through my funding and cooperation.”

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Posted 2 years ago

Hi Nick, Thank you for taking the time to discuss your membership with me. Please feel free to call on 0300 124 6866 if there is anything else that you would like to chat about. - Alex

Posted 2 years ago

“NCASS Team is very hands on all of our requirements. They are very efficient with communication and would see to it that all our concerns and queries are solved and given attention to. Special mention to Valerie who would always see to it that our team is okay!”

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Posted 2 years ago

“Perfect ⭐⭐⭐⭐⭐⭐⭐”

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Posted 2 years ago

“Always have the correct and informative answers to industry questions not always know by us in the industry. We don't know it all but they do”

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Posted 2 years ago

“NCASS has been brilliant in helping me start up my business. The customer service is very good and you can always get through to someone helpful. It is well worth the money for the hassle it saves you”

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Posted 2 years ago

“An excellent all round service, invaluable for caterers and backed up with excellent customer service”

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Posted 2 years ago

“So pleased I joined Ncass you have helped me with all aspects of paperwork that I need to run my business nothiyhas ever been too much trouble for you”

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Posted 2 years ago

“As always. NCASS is really helpful.”

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Posted 2 years ago

“As always. NCASS is really helpful.”

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Posted 2 years ago

NCASS is rated 4.8 based on 1,226 reviews