NCASS Reviews

Name: NCASS
Rating: 4.84

4.8 Rating 1,226 Reviews

97 %

of reviewers recommend NCASS

Company Reviews

Metrics

Info

4.8

Based on 1,226 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0300 124 6866

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NCASS 5 star review on 24th October 2024

Roland

NCASS 5 star review on 16th October 2024

Wayne Taylor

NCASS 5 star review on 25th September 2024

Leydi Marian Quesada Rodríguez

Cosimo

161

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff I get on the phone are always very helpful! I would not want to work with any other company”

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Posted 2 years ago

“Great service and support”

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Posted 2 years ago

“Easy to do Risk assessments included in membership price. If you had to pay for these separately they would cost a lot of money. Mention NCASS membership to an events organiser more chance of getting a pitch.”

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Posted 2 years ago

“Very helpful and readily accessible on the phone which is very rare nowadays”

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Posted 2 years ago

“Where should I start?!! Being totally new in the catering industry I needed full step by step support and training and this is what NCASS is all about. I have so many questions and not once do I ever feel like a bother and that for me means a lot. 👏👏🤝”

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Posted 2 years ago

“Proud to be a part of ncass Excellent service”

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Posted 2 years ago

“NCASS supported me no end at the beginning of our business with all of the right paperwork & courses. Specifically the help surrounding the due diligence for our Food Hygiene Inspection! We have recently renewed for our second year and we wouldn’t consider trading without use of their services. If I have needed to call for advice, they always help out without hesitation. We receive discounts from many partners of theirs and cashback on our main shopping, I honestly couldn’t recommend joining them enough! We were recently interviewed by NCASS for their magazine and that for us is just a huge achievement and one we are so very grateful for. Thank you for your continued support & we will continue to praise your services to anyone who asks!”

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Posted 2 years ago

Thanks guys, keep up the great work!

Posted 2 years ago

“We had a business idea and had no clue how to execute it, so that’s when we called NCASS. They gave us all the info we needed in order to start our business, which empowered us to achieve our dream. Their help has been invaluable to our business - their team are incredibly friendly and gave us so much of their time. We are so grateful for their service, and would recommend their membership to anyone, even if you’ve been in the food business for years! Emily, Co-Founder of Jeco Bowl”

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Posted 2 years ago

“I like everything about NCASS except I wish they offered more for Northern Ireland members. Everything seems geared for members in England.”

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Posted 2 years ago

“All I can say is very helpful and understanding everything you need”

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Posted 2 years ago

“Becky Gordon was BRILLIANT and very helpful with every part of the business side and made the process enjoyable. Thank you, from Des of The Hungry Penguin Pancake company.”

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Posted 2 years ago

“All I can say is very helpful and understanding everything you need”

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Posted 2 years ago

“When we started our little mobile bar business we didn’t know what we where doing on the paperwork side. NCASS helped us and provided all we needed to get started and be compliant. Can’t thank them enough for the help they have given us over the past year.”

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Posted 2 years ago

“Best service! Very helpful and knowledgeable! Money best spent!”

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Posted 2 years ago

“Always helpful and great to have the legal documents we require as a business to hand”

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Posted 2 years ago

“NCASS helped us set up our business in 2019 and gave us the confidence to get going. They are always on hand for any questions, no matter how small :-)”

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Posted 2 years ago

“We had been using NCASS Due Deligence alongside SFBB for many years, however we have found all the paperwork in NCASS Due Deligence suits our business better. We had a recent food hygiene inspection and the EHO recommended we stick to just NCASS’ Due Deligence pack as it’s easier to understand and navigate. She literally swore by it! We passed our inspection with a 5 rating as a result.”

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Posted 2 years ago

“Happy to renew our membership - NCASS provides good all round advice for mobile caterers. Particularly like the systems in place for sharing our legal paperwork with show organisers.”

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Posted 2 years ago

“Finally received my renewal membership pack a week after my payment for renewal. Courier left it in my pub garden in the rain when were actually open!!!! No Bookers £100 voucher enclosed as clearly advertised in their membership part of their website and no explanation why it wasn't in the pack I have finally received. Contacted them to find out they don't have any available due to the ones in stock only being valid to the end of February 2022. Told one would be sent out once they had got more in stock. No date when this would be....... Been a member for 5 years and not very impressed with the lack of customer service.”

Helpful Report

Posted 2 years ago

Hi David, Thanks for the review, I have had a look into this for you to see if we can improve our services. We have also tried to contact you to resolve, but haven't been successful. Unfortunately, we don't have power over where couriers leave members' packs. As much as we ask them not to leave packs in the rain, it does occasionally happen sadly. Please let us know if your pack was damaged at all and we can certainly replace it for you. Regarding the Booker voucher, we are very sorry that you have not received that yet. We are certainly planning on sending one to you and all of our members renewing in February as soon as we receive them from Booker. Please don't worry, we haven't forgotten to give it to you! We just didn't feel it would be fair to give you a voucher that expires this month. Unfortunately as we're waiting for the vouchers from Booker, we don't have a date yet as to when we'll receive those, but we've been assured we will have them within a month. Of course, as soon as we get them, it will be our first priority to get them out to our members. I hope this helps, please don't hesitate to give us a call on 0300 124 6866 if you need any help in the future. Thanks, Lydia NCASS Lead Account Manager

Posted 2 years ago

“Not received my new membership letter or folder despite my account having been renewed. Bit cart before horse!”

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Posted 2 years ago

Hi David, Thanks for the review, we take all feedback seriously so have looked into this for you. We allow 2 working days after your membership renews before we send any documents out to you in order to give you time to complete your Risk Assessments on your control panel. It looks like this review was left 1 working day after your membership was renewed. We've tried to reach out to you and have confirmed your pack reached you within 3 working days of your renewal. Please don't hesitate to get in touch if you would like documents quicker in the future, we'd be happy to make a note on your account for future reference. Thanks, Lydia NCASS Lead Account Manager

Posted 2 years ago

NCASS is rated 4.8 based on 1,226 reviews