NCASS Training Reviews

Name: NCASS Training
Rating: 4.65

4.7 Rating 3,574 Reviews

94 %

of reviewers recommend NCASS Training

Company Reviews

Metrics

Info

4.7

Based on 3,574 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

0121 603 2524

Location:

130 Lifford Lane, Kings Norton, Birmingham,
B30 3NU

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NCASS Training 5 star review on 31st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“would help to be able to full screen the slides, difficult to read and whole process is really not user friendly. really difficult and frustrating experience.”

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Posted 2 days ago

“GOOD great”

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Posted 3 days ago

“If fridges have to be below 5c then why is ok for food to be stored at 8c. Was answer to one if questions. That’s wrong”

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Posted 1 month ago

“These questions in many cases are debatable and do not read easily when completing the test.”

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Posted 11 months ago

“This course is terrible. It is poorly written, with multiple instances of missing words and errors. The modules are poorly structured, without any clear division of the information. Visually it is outdated by about twenty years and the monotony and pace of moving through the slides without any option to skip when you're ready is torturous. The detail and guidance is vague in a lot of places, as if whoever wrote it did it in a hurry. It has the feeling of being written by a high school student and I absolutely would not recommend it to anyone.”

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Posted 1 year ago

“been waiting for 10 days, never receive qualification from NCASS!”

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Posted 2 years ago

Hi Lau, Thanks for getting in touch, I am sorry to hear that you have been waiting for your certificate. Our offices have been closed over the Christmas period so one of the team has reached out today in order to confirm that it will be posted today and to send over a digital copy, we hope this helps. Please let me know if we can help with anything else. Happy New Year! Kind regards, Will

Posted 2 years ago

“The website isn't mobile adapted and so makes the training hard to go thru”

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Posted 2 years ago

Hi David, Thanks for getting in touch, we are sorry to hear about your experience. We are in the process of updating and improving our services for mobile devices and in the meantime would recommend using a laptop or desktop if possible if you would be considering completing additional courses. We hope you still found the course helpful and educational and would encourage you to get in touch if we can help with anything else. Kind regards, Will

Posted 2 years ago

“The wording is often contradictory, where you have to purely guess as to what the correct answer has been set as. Ridiculous considering the fees we pay for this.”

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Posted 2 years ago

Hi, Thanks for getting in touch. We are sorry to hear that you have had this experience with the training. We would really appreciate if you could get in touch so that we can work to improve your experience, the best number to catch us on is 0300 124 6866 or email info@ncass.org.uk We will pass this feedback on to our training team so it can be reviewed. Regards, Will

Posted 2 years ago

“When I started my course everything was going fine, then half way through it the website froze and said it’s down for maintenance. When it was finally back up running it was playing up, It kept taking me back to the module that I had already completed about three times, so something that was meant to take three hours to complete took me six hours, I am not impressed really would like a refund. I am regretting choosing you to do my training.👎🏽”

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Posted 2 years ago

Hi Jackie, thanks for having a chat with me today. I really appreciate you taking the time to give us your feedback and I hope you enjoy the rest of the training courses that you have planned. Feel free to call us on 0300 124 6866 if you need any support in the future. - Alex

Posted 2 years ago

“Whose idea was it to insist on a photo of the person!!! I would of put it up had I not had to look at that photo every bloody day! Stupid idea for those of us who don't enjoy narcassistically looking at ourselves constantly!”

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Posted 3 years ago

Hi Christian, Thank you so much for having a chat with us about the validity processes we go through for training certificates. We always welcome feedback from our members so that we know how we can improve your experience. – Georgi

Posted 3 years ago

“Difficult to use and almost impossible to upload a photo, An appalling experience”

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Posted 3 years ago

Thanks so much for taking the time to leave us a review. We have been trying to contact you to discuss your feedback, but haven’t heard back. We’d love to discuss this over the phone, so just drop us a call on 0300 124 6866. – Georgi

Posted 3 years ago

“This training course (level 3 food hygiene) was awful. It was boring, repetitive and buggy. It needs major improvement and I’m happy to give full feedback as to how this can be done. I’m disappointed as this has all previously been pointed out by our business around 1 year ago and no action has been taken on improvements.”

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Posted 5 years ago

“There we typos, questions at the end of modules that weren't covered in the modules. It was dry, boring and a total mystery to sit through. I understand the voice over is helpful for some but it slowed me down and I would have paid more money for the options to turn it off. It was long and had lots of repetition covering the same subject even in different modules. I understand its not the most lively topic BUT e-learning can be much more engaging than this. At least sort out the spelling.”

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Posted 5 years ago

“Found it very hard as i have a head injury, i have informed management of this as computers cause me immense pain in my head but i still had to sit this course! Personally i dont think this is fair!”

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Posted 6 years ago

“Unfortunately i found this training very poor. Although the content was relevant and comprehensive the delivery style was unengaging and dry. I’d value more interactivity, different delivery methods eg videos. Some content could have been added to course notes, supplementary info rather than the core curriculum. Also would have benefitted from proofreading to correct errors etc”

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Posted 6 years ago

“Spent for hours past the first stage , to then have a difficult timed test at the end which I failed. Can’t help but think this is a money maker to pay 30 pound again.”

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Posted 6 years ago

“A really poor piece of elearning. Too slow moving between screens. Some test questions ambiguous. I found this with all the elearning I’ve done with you. I’m an experienced elearning developer/writer and your courses don’t engage the learner and are frustrating because of the time it takes for the continue button to appear. I don’t know what software was used to create the courses but you need to change it. All your courses need rewriting with a focus on engaging the learner.”

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Posted 6 years ago

“The questions are very difficult to understand and sometimes don't make sense.”

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Posted 6 years ago

“For the questions after each module, I’d put the correct answer and they’d say I was wrong with the correct answer underneath, being the one I had already chosen. Furthermore, there were spelling errors throughout and and an overlap of answers e.g my answer fitted into to 2 criteria’s but there was only the option to put it in one. Meaning both were would be right but it was a lucky dip as to which one the question had chosen to be correct.”

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Posted 6 years ago

Hello. We’re so sorry that you’ve had this experience with our training. From time to time we have found that some people can experience a similar situation with the quiz answers when their internet browser isn’t 100% compatible with the tech behind the interim quiz slides. The good news is that the module quizzes aren’t part of the final test so won’t affect your result and qualification. But still, we’re really sorry about this and would like to reassure you that we’re working on it (along with those embarrassing typos!) and hope to release new versions of the courses soon. If you’d like to discuss the issues you’ve had any further, please call our support team on 0121 603 2524. Thank you.

Posted 6 years ago

“Slow women talking, shifting back 10 slides sometimes, awfully written test.”

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Posted 7 years ago

NCASS Training is rated 4.7 based on 3,574 reviews