NCASS Training Reviews

Name: NCASS Training
Rating: 4.65

4.7 Rating 3,574 Reviews

94 %

of reviewers recommend NCASS Training

Company Reviews

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4.7

Based on 3,574 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

0121 603 2524

Location:

130 Lifford Lane, Kings Norton, Birmingham,
B30 3NU

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NCASS Training 5 star review on 31st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not dyslexic friendly”

Helpful Report

Posted 2 years ago

Hi, Thanks for getting back to us with your feedback regarding the course, we appreciate your input as we endeavour to constantly improve the user experience on our courses. If there is anything else we can help with, please feel free to get in touch again. Will

Posted 2 years ago

“Feel it needs updating since coving 19 measures have changed”

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Posted 2 years ago

Hi! Thank you for having a chat with us this week, we appreciate you taking the time to leave us a review. We will be launching the updated course as soon as possible – Alex

Posted 2 years ago

“Completed covid safety training and since being assigned the training covid guidelines have changed within the workplace so some of the answers are slightly incorrect. Additionally, there were a few typos which I wasn’t expecting. Overall very easy to navigate and good to have”

Helpful Report

Posted 2 years ago

Hi Archie, thank you for leaving us a review, we appreciate you taking the time to let us know about your experience of our training course. I wanted to let you know that we are currently updating the course to be more reflective of current covid guidelines. If you would like to discuss this further, please feel free to drop me a call on 0300 124 686. - Alex

Posted 2 years ago

“Had to keep resetting my password to get back on the course”

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Posted 2 years ago

Hi there, thank you for leaving us a review, we appreciate you taking the time to let us know about your experience with our training course. If you would like to discuss this further, please feel free to drop me a call on 0300 124 686. - Georgi

Posted 2 years ago

“More questions during training would help learning. No info on how to put someone in recovery position. Tech issues meant system crashed after module 2 and I had to redo the whole module”

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Posted 2 years ago

“More questions during training would help learning. No info on how to put someone in recovery position. Tech issues meant system crashed after module 2 and I had to redo the whole module”

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Posted 2 years ago

“Really enjoyed learnt a lot, definitely will help me be more knowledgeable around kitchen safety”

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Posted 3 years ago

Hi there, thank you so much for sharing the positive experience you had with NCASS Training! We’d love to discuss any feedback you have over the phone, so just drop us a call on 0300 124 6866. – Georgi

Posted 3 years ago

“It was ok, apart from the many spelling mistakes”

Helpful Report

Posted 3 years ago

Hi, thanks for getting in touch, we are sorry to hear of your bad experience. If you would like to give us a call so we can try and improve our service please feel free to on 0300 124 6866. Many thanks, Will.

Posted 3 years ago

“I found nervous at the begin. The exam did not accept back page for checking and re-do for correction before submission. A downloadable slide (with picture) will be appreciated.”

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Posted 3 years ago

“Interesting training, way too much text - practical examples and video content would make it more fun and easier to learn.”

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Posted 3 years ago

Hi Roger, thanks so much for having a chat with me on Friday. It was great to hear your thoughts and gain some useful feedback that we can take forwards. – Alex

Posted 3 years ago

“Training took far too long! Had I been able to read the slides at my own pace, rather than having to have them read out to me before I could continue, it would have taken half as long!”

Helpful Report

Posted 3 years ago

Hi Neil, Thanks so much for having a chat with me about our training courses. We greatly appreciate feedback from members, as this will help shape the user experience moving forward. Keep an eye on our newsletters for the launch of our updated courses! – Georgi

Posted 3 years ago

“Content is fine a few typos but what is frustrating is having to redo a few of the modules as it freezes I clicked the top button as advised and it restarted the whole thing again 4o odd frames!”

Helpful Report

Posted 3 years ago

Thanks so much for taking the time to leave us a review. We have been trying to contact you to discuss your feedback, but haven’t heard back. We’d love to discuss this over the phone, so just drop us a call on 0300 124 6866. – Alex

Posted 3 years ago

“The slide keeps freezing, also when you click Next it freezes so run out of time.”

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Posted 3 years ago

“Course is too demanding. Too much information. Food hygiene is common sense more than anything. More emphasis should be placed on hazard perception and less on all the big fancy scientific garbage that no one cares about. Cross contamination is pretty straight forward. So is keeping a kitchen tidy. Other than the laws and regulations i doubt ill ever make any use of anything i learnt in this course. In all honesty the only thing i gained from taking it was a headache.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave us a review. We would love to discuss the training course you took with NCASS and are keen to find out ways in which we can improve our learning materials. We are always free to have a chat over the phone, so if you would like to discuss this further just give us a call on 0300 124 6866. - Georgi

Posted 3 years ago

“Some modules were 40 plus slides, this is far too long. By the end of the module I had forgot what was on the first 20 as there is far too much information to process.”

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Posted 3 years ago

“Hi, my only problem is that when I uploaded my photo I accidentally uploaded a "zip" file and there was no chance to re-upload a photo... I'm not sure what will happen now!”

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Posted 3 years ago

“Basic's are ok, definitely needs an update. This course could of been half the time, found it repeated its self a lot.”

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Posted 3 years ago

“Very frustrating when it logs you out mid-module and it then starts from the beginning of that module - and that you can't skip slides. Some of the module questions don't give you the correct answer if you get it wrong”

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Posted 3 years ago

“Quick and simple to use”

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Posted 4 years ago

“Firstly once purchased the courses are hard to locate and not clear where they are to be found on your personalised dashboard. It took half a day and a phone call with your customer service team who was not exactly understanding. The slides are really informative but long winded and lack clear short had bullet points to ensure they are memorable. The test questions, well they are really confusing. The questions are worded clumsily and the answers are not easily understandable and very similar in their options. I think there are clear improvements to be made!”

Helpful Report

Posted 4 years ago

Thanks so much for your feedback on our online training courses. We really do care about our customers’ experiences and immediate action has been called upon to review the points that you have raised. The contents of the courses are lengthy and very detailed as set out by our Primary Authority partners; the courses were developed and co-created by third party EHO consultants in conjunction with Greenwich Environmental Health Department, this is to ensure that our trainees will become more than equipped with the knowledge that they need. The multiple choice examination questions are populated randomly to ensure a fair assessment is conducted. We always welcome calls from our trainees and members and commit to doing our best to investigate these issues if they do occur, so please do get back in contact with us if further support is needed.

Posted 4 years ago

NCASS Training is rated 4.7 based on 3,574 reviews