NCASS Training Reviews

Name: NCASS Training
Rating: 4.65

4.7 Rating 3,574 Reviews

94 %

of reviewers recommend NCASS Training

Company Reviews

Metrics

Info

4.7

Based on 3,574 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

0121 603 2524

Location:

130 Lifford Lane, Kings Norton, Birmingham,
B30 3NU

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NCASS Training 5 star review on 31st January 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was like pulling teeth. You're online system kept stopping and resetting, forcing me to re-listen to atleast 3 modules again. It doesn't allow you to move more quickly through material you know and you're forced to listen to that woman droning on for all 20 modules. My learning style is to read and study quietly and then move to the test. Also - some of the module tests are incredibly pedantic. And you should have the correct version of tests available afterwards to check learning. As the training stands now it would save me more money paying for the whole thing with another provider who has a more agile system. I wrote to you mid-training about this issue (as it was over a weekend) and noone bothered getting back to me. We love the service you guys provide - but as a previous trainer and writer of training materials - this was an extremely poor experience and I would say does nothing other than tick some boxes. It really needs to be addressed. I shan't be putting any of my staff through this until resolved. Happy to discuss by phone if it would be helpful to you. Catherine Menist”

Helpful Report

Posted 7 years ago

Thank you for taking my call earlier and thank you for the feedback you provided. We were happy to hear that that you are content with the service you receive from NCASS overall and thank you also for understanding that we can’t allow trainees to skip through the slides. Your feedback has been noted and please rest assured that we will be looking in to reducing the amount of time that each slide is displayed before progressing to the next, with our accreditation providers. Finally, we would like to apologise once again for the browser compatibility issues you experienced; after closer investigation, we are confident that this was an isolated incident, that is the majority of our customers do not experience problems with browser compatibility.

Posted 7 years ago

“The photo's really let the training down. The pictures were very old fashioned & stereotypical. Also there was a picture of a hand with long finger nails which contradicts the actual training!”

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Posted 8 years ago

“Tedious, boring, mind numbing dull”

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Posted 8 years ago

“Typos, quiz questions placed in the wrong module. Incorrect information. Areas not covered apart from as quiz questions & some areas not covered at all.”

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Posted 8 years ago

“A massive struggle! Too much information in one hit I had to re read over and over and over if you split the info into three hits with a test three time there would be less confusion... with two jobs a child and a course to complete it was nearly impossible ! The test was far too long in one hit as information was flying and I was getting confused re taking if I got one question right or wrong therefore questioning my self... I'm so glad it's over but 2 stars for giving me the opportunity”

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Posted 8 years ago

“It's incredibly slow to load, each slide took forever to load and to continue”

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Posted 8 years ago

“to much information and not enough interaction”

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Posted 8 years ago

“Was freezing a few times”

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Posted 8 years ago

NCASS Training is rated 4.7 based on 3,574 reviews