Naturo Natural Pet Food Reviews

Name: Naturo Natural Pet Food
Address: 40 CORRIGAN HILL, , DUNGANNON, DUNGANNON
Rating: 4.84

4.8 Rating 11,108 Reviews

97 %

of reviewers recommend Naturo Natural Pet Food

4.8

Based on 11,108 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 433 4522

Email:

mpf.marketing@macklepetfoods.com

Location:

40 CORRIGAN HILL, , DUNGANNON
DUNGANNON
BT71 6SL

Naturo Natural Pet Food 5 star review on 1st October 2024

272

Anonymous

Anonymous // 01/01/2019

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“Fantastic product and fantastic service the staff are only to happy to help . It's the only food are German shepherd will eat and digest”

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Posted 1 year ago

“Excellent service. Great dog food”

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Posted 1 year ago

“Good quality, dogs love it, always delivered on time”

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Posted 1 year ago

“Excellent product which both my dogs love. No stomach issues since I changed to Natuto grain free. Good delivery time. No complaints whatsoever.”

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Posted 1 year ago

“Really impressed with Naturo, it’s a healthy nutritional dog food offering great meaty varieties and reasonably priced. Our dog loves it!”

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Posted 1 year ago

“The dog food is excellent but I was very disappointed with my delivery yesterday as many of the tins had been bashed and their tops were sprung open rendering them useless”

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Posted 1 year ago

“We use a combination of wet trays and grain free kibble for a slightly fussy retriever and an unpicky but allergy prone Vizsla. They both enjoy the food, and their body/coat odour on this food is acceptable ... but stink bombs are inevitable. Surprisingly, for a premium food, a lot of what goes in comes out! At this price point, Naturo is a good long term solution for our dogs. The promos and loyalty schemes on the subscription service are not decision drivers. It is simply a matter of comnvenience. If I have gripes, they are not about the food (nor customer service when you need it) but about logistics and order processing, as follows. Disappointingly, buying direct does not give a price advantage (but delivery to the door does ease the physical shopping) - and until the inflation bug, it was routinely possible to buy cheaper at the supermarket!! The subscription service and ordering are straightforward enough. It is only when you need to interrupt a service and or top up (eg juggling time away from home etc) that things get a bit muddled - but customer service sorts any issues without fuss. What really annoys me is the number of shipping notes and delivery itself. All I need to know is that the order is received and will be delivered on day X. I don't need a trail of sales order processing emails which are then layered with mails and texts from DPD who btw do a very good job of delivering on time for Naturo, but who seem to be partnering with "Shipbob". It really is wasteful when an order is split between vehicles - and that has happened since Shipbob started. Most annoying on the logistics is packaging: there is just way too much. A fortnight's order for two dogs will leave enough packing material and boxing to fill most of my extra large recycling bin. OK, none of that has anything to do with the quality of the food. But a rethink might improve their green credentials and reduce the cost, some of which we might get to see in better pricing. And I don't need repeated invitations to leave a review: because eventually, I will.”

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Posted 1 year ago

“The food is of an excellent quality at an affordable price only problem was delivery one part was delivered by DPD and was sent an email the second part of my order was sent by Royal Mail but no email and I thought part of my order was missing”

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Posted 1 year ago

“Always good quality. Delivered on time every month. Would highly recommend.”

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Posted 1 year ago

“Easy to order, dog loves the food and great delivery”

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Posted 1 year ago

“Dogs enjoy all the flavours. Never any hesitation when eating.”

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Posted 1 year ago

“I WOULD LIKE AND ALSO IVE MADE A PHONE CALL TO YOU GUYS REGARDING BEING ABLE TO PURCHASE A 10kg BAG OF “ SENIOR “ DOG FOOD You have 2 10kg bags in the Adult to choose from but not in the Senior Thanks”

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Posted 1 year ago

“I am very satisfied with the product but wonder if a wider recipe range is available”

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Posted 1 year ago

“Setting up a monthly subscription was so easy to do. My dogs love this food 😀”

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Posted 1 year ago

“I have been getting Naturo Senior Wet dog food for my German Shepherd X Labrador Lily now for about 4 years. The look, texture and smell of this food is far better than others I've used before and Lily agrees, she gets super excited at meal times and jumps around like a puppy, not the 13 year old 'senior' that she is. I get so many compliments on how lovely her coat is, would definitely not use anything else.”

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Posted 1 year ago

“Dogs enjoy”

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Posted 1 year ago

“Good service good price fast delivery 👍”

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Posted 1 year ago

“Tastes lovely”

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Posted 1 year ago

“Excellent service, quality food which is great value and the extra dog toy for subscribers at Xmas was a really lovely touch! Great company all round”

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Posted 1 year ago

“The food is great and I like that the packaging is recycled. What would be helpful is tracking on deliveries. I know on the subscription it says a couple of days but when you are relying on the food for your dog it‘s good to see progress.”

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Posted 1 year ago

Naturo Natural Pet Food is rated 4.8 based on 11,108 reviews