Naturecan Questions & Answers

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Bonjour, j ai passé une commande le 25/11/2024 ref: 21564 , à ce jour je ne suis pas livrée , puis je avoir une réponse à ce delai Merci PS réponse en Français

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Asked by Deleau (2 weeks ago)

Bonjour Merci beaucoup pour votre commande et votre question. Nous sommes désolés d'apprendre que votre colis a été retardé. Veuillez nous contacter par l'intermédiaire de notre service clientèle dédié qui vous répondra dans la journée sur support-fr@naturecan.com et non sur les sites d'avis. Veuillez indiquer votre adresse e-mail et votre numéro de commande dans l'e-mail afin que notre équipe puisse localiser la commande rapidement pour vous aider. Avec mes salutations les plus cordiales. Naturecan FR

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Answered by Naturecan FR (2 weeks ago)

Hi , I have just ordered 2 bottles of Gummies. I decided to give your company a go because you supplied more information about your product than other companies. It was an interesting read too. I have Fibromyalgia & I'm looking forward to trying these. How long is it for delivery to Australia? Thanks.

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Asked by Suzanne Hufton (1 month ago)

Hi Suzanne, Many thanks for your visit to Naturecan and your Question! We are sorry to hear about your Fibromyalgia and our team send you our well wishes. Delivery information can be found on our 'deliveries' page. https://www.naturecan.com.au/pages/delivery It is 10-14 working days for shipping and you can contact us directly for the quickest way to an answer on support-au@naturecan.com and our dedicated customer services team will be get back to you with 24 hours. Kind regards, Naturecan AU

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Answered by Mary (1 month ago)

I bought your bundle 10ml cbd drops and gummies. the oil only lasted 2 weeks following your instructions 128 drops with not much difference to pain levels. Can I move on the gummies?

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Asked by Maree Nicol (3 months ago)

Hi Maree, Many thanks for your question and order with Naturecan! For these personalied questions, it is best to contact us directly. I've located your order to be from our AU site so our Australian customer services team will reach out to you directly to assist. Kind regards, Mary

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Answered by Mary (3 months ago)

下記の商品の賞味期限を教えてください・CBDオイルソフトジェルカプセル 25mg 120カプセル・CBGオイルソフトジェルカプセル 50mg 120カプセル

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Asked by 関家めぐみ (4 months ago)

Hej, jag vill returnera min beställning #16372.Hur gör jag det? mvh Kristin Lundholm

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Asked by Kristin Lundholm (4 months ago)

Do you, or can you send to Australia? Will i recieve it ok?

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Asked by Donjuan (6 months ago)

Helklo Donjun, Many thanks for your question! Delivery information can be found on our 'deliveries' page. https://www.naturecan.com.au/pages/delivery It is 10-14 working days for shipping and you can contact us directly for the quickest way to an answer on support-au@naturecan.com and our dedicated customer services team will be get back to you with 24 hours. Kind regards, Naturecan AU

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Answered by Naturecan AU (2 weeks ago)

Do you or your growers of the plants you use, use peat free growing substrates to ensure you are not using peat which is extremely bad for the environment?

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Asked by Ste (7 months ago)

Har bestilt en pakke fra dere. Hva er bare faktura nr mitt

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Asked by Lissbeate Ingebrigtsen (9 months ago)

Hei Lissbeate Tusen takk for spørsmålet ditt. Hvis du har spesifikke bestillingsspørsmål, kan du ta kontakt med kundestøtteteamet vårt for å få hjelp. Hvis bestillingen din er til Norge, er supportteamet tilgjengelig på support-no@naturecan.com. Teamet vårt vil kontakte deg innen kort tid. Med vennlig hilsen, Naturecan-teamet

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Answered by (9 months ago)

What about PROSTATA Does it cure it.

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Asked by Steinar Stefferud (9 months ago)

Hello Steinar, Many thanks for your question. There is no conclusive evidence to say that CBD can cure cancer or other illnesses / ailments. We recommend that a Doctor is consulted especially if you are taking any medical prescriptions. Kind regards The Naturecan Team

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Answered by (9 months ago)

There are no instructions in English for mizellares cbd spray. I need to know how often to use it. Thanks

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Asked by Jennifer Utley (10 months ago)

Hello Jennifer, Many thanks for your message! For our fast-absorbing CBD spray (Accelerator), we recommend 8 sprays (1ml) = 10mg CBD per day - morning, evening or night. Simply spray 8 times directly into your mouth and swallow. It's a quick and easy way to track your CBD dosage. Kind regards, Naturecan Team

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Answered by (10 months ago)

Why are all your reviews in a foreign language? Aren’t you an Australian company? Is it legal for me to order CBD oil in Australia?

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Asked by Lee Walket (1 year ago)

Hi Lee, Many thanks for your question! We ship globally and our customers span across the world. For shipping information for Australia, you can click on the 'delivery' page for more information. To read the reviews in English on your desktop, just click right on your mouse and opt to translate to English. Kind regards, The Naturecan Team

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Answered by (1 year ago)

jag har alltid ont i mina leder

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Asked by Kristian (1 year ago)

Hej! Stort tack för att du hör av dig. Jag tror absolut att vi kan hjälpa dig här. CBD (cannabidiol) har fått stor uppmärksamhet för sina potentiella fördelar vid behandling av ledproblem. Många kunder med ledbesvär har rapporterat positiva erfarenheter av att använda CBD-produkter. Hur vår CBD olja kan hjälpa dig: Antiinflammatorisk: Inflammation är ofta en viktig bidragande orsak till ledproblem. CBD tros ha antiinflammatoriska effekter som kan bidra till att minska svullnad och obehag i de drabbade områdena. Muskelavslappning: CBD kan också främja muskelavslappning, vilket kan vara särskilt fördelaktigt för personer som har spända eller spasmerande muskler runt sina leder. Smärtlindring: CBD har föreslagits ha analgetiska (smärtlindrande) egenskaper. Det interagerar med receptorer i nervsystemet som är förknippade med smärtupplevelse, vilket kan bidra till att lindra obehag i lederna. Du kan ta både CBD i mun och lokal CBD då jag tror att detta skulle fungera bäst. Kika in våra krämer nedan som hjälper till med lokala problem: https://www.naturecan.se/products/chilli-heat-cbd-muskelkram https://www.naturecan.se/products/cbd-ledsalva Jag rekommenderar också vår 10% CBD olja som är perfekt för nybörjare. Ta 5 droppar av denna dagligen i någon vecka, sen öka sakta tills du hittar en lindring för dina symtom :) Det kan ta några veckor innan man hittar rätt dosering och full effekt. Hoppas detta hjälpte! Mvh, Therese

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Answered by Therese (1 year ago)

Hello can I know what activated charcoal capsule shell made of what kind of gelatine what animal tq I need to know

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Asked by Nazran (1 year ago)

Hi Nazran, Thanks a lot for your question, and your interest in our Activated Charcoal Capsules. In the current stock, the capsule is made with HPMC, so is not a Gelatine shell. Our team are working on content updates on the product pages, and we hope to have this reflected soon. In the meantime, if you have any further questions about the product, our would like to see the specifications please do not hesitate to reach out to us at support@naturecan.com and we will be more than happy to share this with you. Kind regards Naturecan Support

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Answered by Naturecan Support (1 year ago)

Hello I want to know for activated charcoal what gelatin you use for the capsule I need to know

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Asked by Nazran (1 year ago)

Hi Nazran, Thanks a lot for your question, and your interest in our Activated Charcoal Capsules. In the current stock, the capsule is made with HPMC, so is not a Gelatine shell. Our team are working on content updates on the product pages, and we hope to have this reflected soon. In the meantime, if you have any further questions about the product, our would like to see the specifications please do not hesitate to reach out to us at support@naturecan.com and we will be more than happy to share this with you. Kind regards Naturecan Support

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Answered by Naturecan Support (1 year ago)

wie konsumiere ich das liquid ?

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Asked by .brüning (1 year ago)

Are you products legal in New Zealand?

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Asked by Krista (1 year ago)

Hi Krista, Many thanks for the visit to the site! We see you already reached out to us on the customer support email and we have already responded. If you need any further assistance please do reach us again directly on support-nz@naturecan.com Kind regards, The Naturecan Team

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Answered by Naturecan Customer Services (1 year ago)

Is there and comment’s in English please

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Asked by David McManus (1 year ago)

Hi David, Thanks a lot for your question! We do indeed, you can find our UK Trust Piliot page here : https://uk.trustpilot.com/review/uk.naturecan.com Naturecan ship globally so we do have many customers around the world. You can also right click your mouse and a pop up box should appear with an option to translate into English on most computers if you are using a desktop. We hope this has been helpful but if you need any further assistance or have specific questions, you can get in touch with our team on support-uk@naturecan.com Kind regards, Mary The Naturecan Team

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Answered by Mary (1 year ago)

perché il mio ordine dell'11 gennaio non è stato consegnato??è un sito di truffe non comprate mai quiii

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Asked by Eliana (1 year ago)

Ciao Eliana, ci dispiace molto per il disagio, il corriere ha avuto dei problemi con i pacchi spediti l'11 Gennaio, abbiamo inviato a tutti i clienti affetti dal problema un nuovo pacco. Puoi tracciare la tua nuova spedizione qui https://fcbtracking.fedex.com/?MyFICNumber=NAT0980NL01821687601 e in caso ci siano problemi non esitare a contattarci, se il secondo pacco non dovesse arrivare ti invieremo immediatamente il rimborso. Buona giornata, Federica

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Answered by Federica (1 year ago)

Why is my order not here been several weeks.. Tim Upston.

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Asked by Tim Upston (2 years ago)

Hi Tim, Thanks a lot for your question! Our team will contact you immediately with more information regarding the delivery of your order. Allow us to take the opportunity to apologise that it has yet to reach you. Regards, Naturecan

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Answered by support-au (2 years ago)

Ho fatto e pagato profumatamente un ordine l'11gennaio e oggi non ho ricevuto ancora un bel niente ...è una truffa colossale da denuncia non comprate mai è po mai da questo sito

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Answered by Eliana (1 year ago)

Can you please translate all reviews in English Language for everybody to read? Also the Gummies , do they make you lose weight and at what does, Do you accept Paypal S a full payment? Majority of reviews are in Deutsch and we cannot understNd

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Asked by Liluana (2 years ago)

Hi Liluana, Thanks a lot for your questions, and for your interest in Naturecan! Most internet browsers offer a translation feature, which will translate the content of a webpage into your preferred language. This feature is usually accessible through the tool bar. Our Broad Spectrum CBD Gummies are not designed or promoted to support with weight loss, and are not substitutes for a varied diet. Unfortunately, we do not offer PayPal as a payment option on our website, but can take payment at checkout through debit/credit card, or alternatively if you contact our support team, they would be able to work with you to make payment for the order via bank deposit. If you have any further questions, please do not hesitate to contact our support team. Best wishes, Aaron

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Answered by Aaron (2 years ago)

Grüezi Habe wiederholt 1 Dose Gummibärchen bekommen ohne zu bestellen. Bitte senden sie keine mehr. Habe noch genügend.

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Asked by Nadia Gemperli (2 years ago)

Liebe Nadia, vielen Dank für deine Nachricht. Ich habe eben einmal nachgeschaut und konnte sehen, dass du wohl aus Versehen eine Abo-Lieferung abgeschlossen hast. Daher bekommst du die CBD Gummibärchen geliefert. Gerne können wir dein Abo beenden, dann solltest du auch keine Abo-Lieferungen mehr erhalten. Liebe Grüße Lisa

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Answered by Lisa von Naturecan (2 years ago)

Hallo, mir ist aufgefallen das meine Haut überall am Körper juckt seit dem ich die Gummibärchen einnehme. Kann es da einen Zusammenhang geben? Gibt es Erfahrungen damit? Liebe Grüße Nicole

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Asked by Nicole (2 years ago)

Liebe Nicole, vielen lieben Dank für deine Nachricht. Ich hoffe, dir geht es gut? Es tut mir wirklich sehr leid, dass du diese Erfahrung machen musstest. Ich hoffe, dein Ausschlag ist mittlerweile besser. Ich habe gerade Rücksprache mit unserem Produktentwicklungsteam gehalten und dort sagte man mir, dass es zwar sehr unwahrscheinlich ist, dass du auf das Öl in diesem Ausmaß reagierst, jedoch natürlich nicht unmöglich. Das Öl besteht grundsätzlich aus dem enthaltenen CBD und dem MCT Trägeröl auf Kokosbasis. Um sicherzustellen, dass du tatsächlich auf eines der 2 Bestandteile allergisch bist, ist es vielleicht sogar Sinnvoll einen Allergietest zu machen, damit du in Zukunft gewappnet bist. Wir nehmen dein Anliegen natürlich sehr ernst und daher werde ich dies auch intern weiterleiten. Trotz allem hoffe ich, dass es dir wieder besser geht ! Lass mich gern wissen, wenn du mal einen Allergietest gemacht hast. Herzliche Grüße und halte uns bitte auf dem Laufenden, Julien

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Answered by Julien von Naturecan (2 years ago)

Merhaba bin kez mail attım cevap veren yok.... Siparişimden haber yok... Nezaman elime ulaşır.. Sipariş no=#1227

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Asked by Hasret (2 years ago)

Merhaba Hasret, Sorunuz için çok teşekkürler. Yalnızca bugün birkaç kez e-posta gönderdiğinizi ve siparişinizin yalnızca dün verildiğini görüyorum. Ekibimiz o zamandan beri yanıt verdi ve Türkiye müdürü de bugün sizi arayacak. Bunun yardımcı olduğunu umuyoruz, ancak sorunuza 24 saat içinde yanıt verildiğinden, bunun ekibin zamanında ulaşılabilir olduğunu yansıtacak şekilde değiştirilebileceğini umuyoruz. Saygılarımla, The Naturecan Team

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Answered by The Natureacan Team (2 years ago)

Wie kann ich den Account löschen? Ich habe den falschen erwischt. Wollte mich beim Schweizer Händler anmelden Danke für Ihr Verständnis

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Asked by Erika Bissig (2 years ago)

Liebe Erika, vielen Dank für deine Nachricht. Ich habe die Löschung deines Accounts in Auftrag gegeben - du kannst einfach einen neuen Account in unserem Schweizer Shop kreieren, melde dich jederzeit fall du noch Fragen haben solltest. Gern unter support-ch@naturecan.com

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Answered by Julien von Naturecan (2 years ago)

Pankereas kanseri ağabim için hangi cbd ürününüzü kullanmalıyız. Birde ürünlerin hangi ülkeye ait. Ağabim çok zayıfladı kemoterapi alıyor. Bulantı kusma ve iştah kesikliği fazla olduğu için

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Asked by ZEHRA KÖKSOY (2 years ago)

Değerli müşterimiz, %20 CBD düzeyi kemoterapi için önerilmekte olup, ancak hastalığın seviyesi ileri sahfalarda ise %30 veya %40 seviyelerini de kullanabilirsiniz. Sağlıklı günler dileriz,

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Answered by Naturecan TR (2 years ago)

Merhaba bu siteden alışveriş yaptınız mı... Sipariş verdim ama ne maile cvp veren var.. Ne de ulaşabileceğim bir numara.. Kaç gunde geliyor siparişler

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Answered by Hasret (2 years ago)

Siz sipariş verdiniz mi bu siteden

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Answered by Hasret (2 years ago)

Hello...i have 2 small kids that are hyperactiv (ADHS) but they are small for medicatiin...and i work full time (half night and till midday so i can stay with them in the afternoon) the problem is they are so loud and non stop doing noise and hitting each otjer nobody has 2 seconds of peace. We have complaints from the neighbors and me and my husband are lost...really we dont know what to do and what to look for. Could some of your products maybe be helpfull? They are 5 and 3. Thank you

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Asked by Filipa Reis (3 years ago)

Hi Filipa, Thanks a lot for taking the time to contact us, and for your interest in Naturecan! As a CBD business, we cannot recommend our products to anyone under the age of 18 years old. We do wish you the best, and if there is anything further we can support with, please do not hesitate to contact us at support-uk@naturecan.com Best wishes

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Answered by Aaron Hood (3 years ago)

Can this be used for vertigo and which product?

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Asked by Chloe (3 years ago)

Hi Chloe, Thank you for taking the time to raise this question with us! Although we are not positioned to offer you medical advice, we can share the experience of our customers and our own personal experience with you. Across the review pages of our website, customers have taken the opportunity to share their personal experiences of our products and the services we can offer. For those who use CBD for the management of long-standing health conditions, such as Arthritis, Parkinson's, Anxiety and Post Traumatic Stress Disorder, it is recommended to begin with the 20% oil. I have attached the link below for you. It is suggested you take this oil three times a day, morning, noon and night. https://uk.naturecan.com/products/naturecan-20-cbd-oil (This supply would last you around a month at that dosage) Note that this does leave you in a position to opt for a stronger oil of 40%, which you would a lower dosage of unless you wanted to increase the strength at any point. If you feel more comfortable with a precise dose, please be aware we also offer products via the below link, which contain the oil in a capsule form. https://uk.naturecan.com/products/vegan-cbd-10mg-capsule With regards to dosage, we always recommend that you start small and work up to find the amount that works for you. Please note that the current FSA recommendation is 70mg of CBD per day maximum. I sincerely hope this offers some help, if you would like to know anything further please do not hesitate to get in touch. Best wishes, The Naturecan Team

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Answered by Aaron (3 years ago)

I have severe osteoarthritis and joint problems and am looking for pain relief. I have never taken CBD . what is the best product to try . I take statins and anti clotting medication .I am 80 yrs old and have no other medical problems. Thanks

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Asked by Liz (3 years ago)

Hi I have been on prescription antidepressants for 20 plus years, i really want to wean myself of them.

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Asked by Trudy (4 years ago)

Hi Trudy, Thanks for your message, if you would like to drop me an email, I will happily provide some further information on our extensive CBD range and how CBD works. Warmest wishes Stacey (stacey.mcdermott@naturecan.com)

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Answered by Stacey McDermott (4 years ago)

Hello, I'd like to buy some CBD for un uncle who suffers cancer and has pain but as we live in France , I wonder how we can manage to get it? can I order from you ? Thank you It should start legally in September in France...

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Asked by audren (4 years ago)

I take medication for my heart and also take warfarin. I am at present lucky if I get 3 hours sleep at night. I was wondering if you had anything that I could take to help me to sleep

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Asked by Susan Birch (4 years ago)

Hi. I have arthritis in my knee and muscle spasm in my back that causes me great pain and stops me from playing golf. What products do you recommend? I have seen oils, cream’s and gummy sweets mentioned. Cheers Joe Howard.

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Asked by Joe Howard (4 years ago)

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