HBS Natural Choice Reviews

Name: HBS Natural Choice
Rating: 4.86

4.9 Rating 1,732 Reviews

97 %

of reviewers recommend HBS Natural Choice

4.9

Based on 1,732 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About HBS Natural Choice:

We have a vast range of nut and fruit products which are all processed within our modern manufacturing factory.

Visit Website

Phone:

01384 457704

Email:

enquiries@naturalchoice.co.uk

Location:

Nut Wharf, Northfield Road, Dudley
DY2 9JQ

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything ordered was good - I am a little concerned that the pumpkin seeds are very pale green... are the old stock? Other than that the”

Helpful Report

Hi Shena, Thank you for your review, we are aware of a small batch of pumpkin seeds where some became patchy in appearance - which we have now replaced. The colour variation was caused by the heat treatment process, not age related. Our customer services have already sent you a private message regarding this issue. Kind regards, Natural Choice Team

“AMAZING!!!!”

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“I ordered from HBS when the website for a well-known retailer was not working (with them seemingly not being interested in fixing it!). I'm glad I found HBS Foods - better choice and competitive pricing. I'm plant based and eat a lot of nuts, seeds and dried fruit! Order delivered very quickly and arrived in excellent condition.”

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“Very good professional customer service. Easy to order items and a fast delivery. Excellent product very well packaged.”

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“Quality of product, speed of response and dispatch , all excellent.”

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“Products are great from what we have tried so far and very good value for money. Delivery driver did go to the wrong address though but luckily redelivered to the correct address the next day!”

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“I love this company whenever I order it is delivered within a day brilliant service”

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“It’s good, but is not upfront about ingredients”

Helpful Report

Hi Jacqueline, Thank you for your review; however, we are a little baffled by your statement... When all products listed clearly state Ingredients, Allergy Advice and Nutritional information. Kind Regards, The Natural Choice Team

“Good once an issue resolved.”

Helpful Report

Hi Evangeline, We are very sorry to hear that some of your order was damaged in transit, and we can appreciate your frustration due to the lack of response. We can only apologise for any inconvenience this has caused; however, we are more than happy to resolve any damages swiftly. Can you kindly reply to your emailed order confirmation or contact us direct via our office phone number – and we will resolve any issues. Please note we are a factory outlet which only operate Monday – Friday. Also, sadly our contact page gets swamped with spam and junk mail, so replying via your confirmation email is always best. Thank you. Kind regards, The Natural Choice Team

“order was acknowledged promptly and despatched promptly, thank you”

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“Great GF Natural Products in Bulk sizes at a competitive price”

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“Excellent good value for money”

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“Love your products, thank you”

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“I simply love the quality and variety of products that Natural Choice offers to their customers. And their customer service is excellent; they have resolved issues for me in a fast and professional manner.”

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“Fast delivery will use again .”

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“Speedy delivery, excellent price and high quality nuts in shell.”

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“It's OK ok ok OK”

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“Service was excellent with very fast delivery”

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“Pros Order arrived on time. My order was packaged very well. Will be using this company again Cons Shipping expensive in comparison to other companies”

Helpful Report

Hi Lee, Thank you very much for your informative review - it's appreciated! At HBS Natural Choice we understand the importance of an efficient and reliable service when delivering food items. This is why we only use a premium next working day delivery service supplied by DPD with real time tracking facilities ensuring your order arrives safely and on time. We realise this might come at a cost, but given the vast majority of orders arrive with our customers within 24 hours, we believe this extra cost is worth every penny. Please note we do offer free delivery on orders of £50 and above. Kind Regards, The Natural Choice Team

“I was delighted not only to find you as a supplier of samples but of the range of your products, quality and presentation, thank you, they will certainly help with my experimental recipe.”

Helpful Report

HBS Natural Choice is rated 4.9 based on 1,732 reviews