NATIONWIDE COURIER SERVICE Reviews

Name: NATIONWIDE COURIER SERVICE
Address: 11 Oak Street Carrington , ,, NOTTINGHAM
Rating: 4.93

4.9 Rating 530 Reviews

99 %

of reviewers recommend NATIONWIDE COURIER SERVICE

Company Reviews

Metrics

Info

4.9

Based on 530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01159865276

Email:

info@nationwidecourierserviceltd.co.uk

Location:

11 Oak Street Carrington , ,
NOTTINGHAM
NG5 2AT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use portal. And no nonsense collection and delivery. I've docked a star because there was a suggestion of adding a handling charge to our delivery after I had booked the service at an agree price, which I thought was a bit cheeky. But that charge hasn't materialised, so happy to recommed.”

Helpful Report

Posted 3 months ago

Thank you so much for the great review we really do appreciate it. We're sorry to hear that you were unhappy with the additional charges for handballing. We’d like to clarify that handballing is an optional extra service we provide, as the prices quoted on our website cover transportation only. Our drivers are always happy to assist with loading and unloading; however, we kindly ask that there are people available at both locations to help with this process. If no one is available to assist, an additional fee will apply to cover the extra service. We appreciate your understanding and are here to answer any further questions or concerns you might have.

Posted 2 months ago

“Wonderful staff assisting with queries and orders. Portal is a little finnicky when adding items and it's hard to locate orders once processing begins.”

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Posted 1 year ago

Thank you for the feedback. We're committed to learning from your feedback and implementing any necessary improvements.

Posted 1 year ago

“Very good service once I got the order placed, but the online ordering system is a little clunky and not overly user-friendly. Once the order was placed, communication from the driver was excellent with regular updates.”

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Posted 2 years ago

“Excellent service, good communication. The online booking system could do with improving”

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Posted 2 years ago

“very good service. easy to book online. Thank you Jasvir”

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Posted 2 years ago

“Service was really quick and satisfied with that. However, I didn't need the larger van as I was recommended. I knew the item would fit into a car, but they wouldn't allow me to get the smaller vehicle. The weight too was under 12kg, but again was told it required a bigger van. I don't understand why, the item was small and relatively light.”

Helpful Report

Posted 2 years ago

Hi, thank you for your recent feedback. Apologies that you were advised to book a SWB when it would have fit in a small van. I can see on the system that it would have fitted into a small van. Please can you call our office and we will issue a refund for the difference. Thanks, Liv.

Posted 2 years ago

“Item arrived safely and intact - it was a very high value and fragile item and every care was taken.”

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Posted 3 years ago

“Exceptionally High Service Level! Nationwide Courier Service provides Clear and Prompt updates to ensure a full visibility of consignment progress from the moment of booking through to completion. A few things needing improvement: *portal has few glitches and design needing a refresh *tracking could include a live GPS location *portal needs ability to add more details, especially for time-sensitive deliveries and ability to add delivery booking information”

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Posted 4 years ago

Hi Valentins, thank you for taking time out to write us a review, i am glad you are pleased with our service!! :) We will take a look into these improvements to ensure you get an easier flow when booking, we look forward to working with you again in the future!! :)

Posted 4 years ago

“Excellent service!”

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Posted 5 years ago

“I enjoy in the main a excellent service from nationwide couriers. However I do have to say that there good rates and brilliant communication is a little spoilt by hefty waiting fees and no compensation if they are late on pick up or delivery.”

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Posted 5 years ago

“I found the online system a bit difficult to work with, and I had to phone up for assistance. Once the order was completed though, the pickup was straightforward, efficient, and the notifications were very helpful. The driver phoned me for a query, and was helpful and polite. Times were exact. I would have rated Nationwide a 5, except for the problems with the online system.”

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Posted 5 years ago

“It's a great service, fairly good value except they always come early despite choosing a delivery time which can make things very difficult.”

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Posted 5 years ago

“I needed the parcel sent quickly. Unfortunate that it was delayed as the rep didn't clear email. However parcel delivered and was informed quickly.”

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Posted 6 years ago

“After a first time use of using this service, I've found it great. I would suggest on a couple of things to consider: 1) having the option to have a note field - as we arranged a collection from Birmingham, but we had no option to leave a message on the request as our warehouse shut at 5pm and all warehouse staff had left the building. 2) perhaps offering to keep hold of stock in a warehouse and arrange for delivery the following working day (maybe offer an additional charge?) - as our warehouse shuts at 5pm on Friday's there was no one around to take the stock back. If you offered a holding warehouse or something similar and arranged for re-delivery of the goods for the monday that would have been convenient as the warehouse manager then had to take time out of his evening to arrange for someone to go back to the warehouse so the goods could be delivered. It is just something to consider, but overall it is a good service that you offer. Thank you Nicola”

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Posted 6 years ago

Hi Nicole, Thank you for taking the time to leave us your feedback its very much appropriated!! When placing your order there is a box labelled 'Additional Information' before you submit your order, this is where you can put anything extra that the office staff may need to be aware of. Online we only offer a same day and direct delivery. However, you can contact our office at bookings@nationwidecourierserviceltd.co.uk to book an overnight hold or any additional requirements you may have. Thank you for using Nationwide Courier Service and we hope to work with you again in the future.

Posted 6 years ago

“Great Service, only issue I had was that I couldn't seem to track my parcel just so I could find out that it made it same day..”

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Posted 6 years ago

“The assistance I received over the phone was excellent. The guy was extremely patient and helpful as I was having IT problems which made it hard to complete the necessary form. I then received a phone call from the manager when I was having problems with paying online. She was polite and helpful and the transaction was completed.”

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Posted 7 years ago

“Good communication. Kept me updated about timeline of collection and delivery. Would use again.”

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Posted 8 years ago

“A very nice team, however the same day courier services were very very expsenses.”

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Posted 8 years ago

NATIONWIDE COURIER SERVICE is rated 4.9 based on 530 reviews