NAC Domestic Appliances Ltd Reviews

Name: NAC Domestic Appliances Ltd
Address: 4 Calder Close, Calder Park, Wakefield, Wakefield
Rating: 4.79

4.8 Rating 1,220 Reviews

96 %

of reviewers recommend NAC Domestic Appliances Ltd

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About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

Visit Website

Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

4 Calder Close,
Calder Park,
Wakefield
Wakefield
WF4 3BA

NAC Domestic Appliances Ltd 5 star review on 4th March 2025

Anonymous

"Never again. This was a joke of a service all the way through. I called NAC because my dishwasher stopped working. Initially when the technician came he had no idea why he was coming though I had already described the problem when making the booking. Okay, he fumbled around for a while spending the majority of his time on the phone and then was very fond of collecting his \"call out\" fee as he called it and told me that the water pump was broken (which I already knew) and the heating element was faulty too and needed replacement. Then he left. I ordered the water pump through the company and rejected the heating element as something didn't sit right with this. Only after he left I noticed that he had left a massive scratch on one of my kitchen cabinet doors and then left the plumbing under the sink disconnected (this I noticed only after we flooded the kitchen). Anyway I fixed the plumbing and was ready to let go. \r\n\r\nTwo weeks later came the second visit with the new water pump (there is no spare part order on Earth that takes two weeks but two weeks without the dish washer feels a long time). So he changed the water pump and assured me all was good with the dish washer. Then he left. So we started loading the dishwasher and noticed that the door wouldn't open all the way as it used to bet used it anyway. A few days later I decided to have a look and saw that he hadn't put one cover properly (didn't attach it using the screwes but just pushed it and left it like this (I never found the screwes so he either took them or disposed them). On tope of that he had not attached the insulation that goes under this cover. The insulation was shoved under my kitchen cabinets out of sight. This was not a mistake but an intentional malice. On top of that there was a plastic bit that was shoved next to the insulation too and I don't know where did this plastic come from. I'm attaching pictures of the scratches and the parts that I found under my cabinets. I believe his name was James but can't testify to that. Terrible service. And by the way the heating element that he wanted to change and charge me additional \u00a3113 is working alright."

NAC Domestic Appliances Ltd 1 star review on 5th February 2025

Radoslav

NAC Domestic Appliances Ltd 5 star review on 21st December 2023

Lesley Dobbs

NAC Domestic Appliances Ltd 5 star review on 20th December 2023

Sarah Dean

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to do a review as I am waiting for my repair to be completed.”

Helpful Report

Hi, Thank you for your recent review of NAC. If you have any concerns over your repair, please don't hesitate to get in touch. Kind Regards, NAC Customer Service Team.

“As the engineer has yet to complete the work (came - looked - listened- decided it needed a new part so ordered one) the rating is middle. As again when the job is complete.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Expensive replacement parts (nearly double internet retail) & had to visit twice as replacement part was not on the van on first occasion. Did not ask for appliance model number.”

Helpful Report

Hi, We're very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers. We appreciate that on the odd occasion, customers like to compare prices of spare parts online. The problem here is that there are too many variants that are not considered and usually draw people to order either completely wrong, incompatible or faulty / used parts - We’ve seen this many times over the years. Comparing spare part prices from a service provider to prices of an online store will usually always be higher. A comparison can be made with a repair to a car - If you take your car to a garage for a new battery, the price you pay for the battery will likely be more than what you would pay at a random independent online store for the battery alone as the garage are providing the service (fitting and warranties) also. Unfortunately, what searching customers don’t realise, is that online retailers (including manufacturers websites) can sell parts at cheaper prices online as they are an online retailer and simply putting a part in a box and sending it, not providing you a service, nor a repair warranty. Our callout and labour rates in most instances, are less than half of manufacturers prices, which gets overlooked in these occasional situations. When we compare the total overall cost of a repair if you were to employ the services of the manufacturer for the service, we’re usually always the less expensive option when you look at the total bill, even if our part was more than their online store. We actively monitor spare part prices and we’re constantly focussed on keeping our callout and labour fees low so we’re always happy to see our many thousands of happy customers appreciate the overall quality of our service. Kind Regards, NAC Customer Service Team.

“Andrew came on time and identified the problem within minutes and advised that we needed to change three small 'O' ring washers, about 1 inch in diameter. All well and good until we reecieved the invoice for the parts. Three small washers - £32.80 and to rub salt into the wound, £9.40 delivery (these would easily fit into an envelope). Andrew was 5 star; the parts and delivery cost 1 star. I feel as if I have been well and truly shafted by NAC.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Still waiting for my door lock for my washing machine been a week niwc”

Helpful Report

Hi, Thank you for your recent review of NAC. I will follow this up and ask that someone contacts you ASAP. Kind Regards, NAC Customer Service Team.

“Would have given more stars, but for the fact the engineer didn't actually give me a price on the part installed until he had the back of the oven off,he then advised me it was going to be an expensive repair. It actually worked out that the part(being a fire safety device) was more expensive than the call-out and labor!!”

Helpful Report

Hi, Thank you for your recent review of NAC. Unfortunately, spare part pricing it set by our suppliers so that's beyond our control. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Their technician was fine, response time was fine. The Mark up on the spare part that they bought from Neff to fix our oven was excessive (100 percent, i.e. they doubled the price). Also, had a particularly rude customer service agent, Michaela (spelling?) when I called their call centre. I even called out her rudeness to her which she just brushed away, not a very nice human being, let alone customer service agent.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Initial experience and confirmation of booking repair to mechanism of our "slide and hide" oven door, was excellent. However notification of subsequent delays in sourcing needed part, were not conveyed in a timely manner. Technician was able to complete repair when they eventually attended, ensuring we regained full use of our oven,”

Helpful Report

“Efficient on site engineers supported by ‘could do better’ back office. Day1 Engage NAC Day 4 Engineer on site, needs to order part Day 10 Engineer back on site with part. Fitted job complete. Engineer appts are 4 hr window, needs to be better than that, say 1 hr window. NAC need to be more honest and upon paying for anything with them they should say “worst case you could be without a working appliance for 10 days” in this case I wouldn’t have used them.”

Helpful Report

“The first problem was not telling your engineer what was the problem correctly so he came unprepared. Second visit had to be cancelled Third visit worked ok thanks.”

Helpful Report

“Excellent quick service but only gave 3 stars as felt ripped off being charged £93 for 5 mins work which was a silly mistake on ours and no repair was needed.”

Helpful Report

Hi, We're very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers. We appreciate that on the odd occasion, especially when a repair visit concludes very quickly, some customers may be unhappy about paying for the visit in full however, the reason we offer a fixed service charge at the point of booking any visit is so that all of our customers have clarity on pricing so they know what they will pay, whether a visit is 6 minutes or 6 hours which is reassuring to most of our customers that labour charges will not rise throughout a repair. Kind Regards, NAC Customer Service Team.

“Engineer very efficient diagnosed problem with Miele washer - part required. I paid on the Monday and the part wasn’t fitted until Tuesday the following week. No update at all after placing order , it would be better if customer was kept upto date re progress of part and delay . We were recommended a service pack and paid for this but it was not supplied. I emailed customer services but as yet have had no reply. Overall disappointing although work performed by engineer was excellent”

Helpful Report

“Job fixed very swiftly by a friendly and competent engineer who diagnosed the issue correctly and swiftly. The callout charge seems unnecessarily high for such a quick fix. Maybe you can have a few time-window callout charge pricing options (which include travel time to the location). This would make me more inclined to book you again.”

Helpful Report

“While the repair was carried out satisfactorily the communication between NAC and the repairing company was poor”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Customer Services Team. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Completed broken door spring repair on Siemens Dishwasher but only after the customer chased the arrival of the spare part after this item apparently went missing in the post !! Once another / duplicate spare part was ordered, the repair was promptly completed and the attending engineer was very helpful, polite and efficient. I would recommend hat NAC 'Chase' their own orders and not rely on the customer to contact them once a spare part arrives at their address. Surely, suppliers can be asked to confirm delivery of an item to NAC once the required spare part has arrived with customers. This would avoid uneccssary delays if an item goes 'Missing' in the post. Thank You.”

Helpful Report

NAC Domestic Appliances Ltd is rated 4.8 based on 1,220 reviews