Name: NAC Domestic Appliances Ltd
Address: 4 Calder Close, Calder Park, Wakefield, Wakefield
Rating: 4.79

“Never again. This was a joke of a service all the way through. I called NAC because my dishwasher stopped working. Initially when the technician came he had no idea why he was coming though I had already described the problem when making the booking. Okay, he fumbled around for a while spending the majority of his time on the phone and then was very fond of collecting his "call out" fee as he called it and told me that the water pump was broken (which I already knew) and the heating element was faulty too and needed replacement. Then he left. I ordered the water pump through the company and rejected the heating element as something didn't sit right with this. Only after he left I noticed that he had left a massive scratch on one of my kitchen cabinet doors and then left the plumbing under the sink disconnected (this I noticed only after we flooded the kitchen). Anyway I fixed the plumbing and was ready to let go. Two weeks later came the second visit with the new water pump (there is no spare part order on Earth that takes two weeks but two weeks without the dish washer feels a long time). So he changed the water pump and assured me all was good with the dish washer. Then he left. So we started loading the dishwasher and noticed that the door wouldn't open all the way as it used to bet used it anyway. A few days later I decided to have a look and saw that he hadn't put one cover properly (didn't attach it using the screwes but just pushed it and left it like this (I never found the screwes so he either took them or disposed them). On tope of that he had not attached the insulation that goes under this cover. The insulation was shoved under my kitchen cabinets out of sight. This was not a mistake but an intentional malice. On top of that there was a plastic bit that was shoved next to the insulation too and I don't know where did this plastic come from. I'm attaching pictures of the scratches and the parts that I found under my cabinets. I believe his name was James but can't testify to that. Terrible service. And by the way the heating element that he wanted to change and charge me additional £113 is working alright.”

NAC Domestic Appliances Ltd 1 star review on 5th February 2025

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“I am writing to formally express my extreme dissatisfaction with the service I received during my recent experience with your company regarding the repair of my appliance I initially scheduled an appointment for Tuesday; however, this was unilaterally changed to Wednesday without any prior notification. The technician arrived late in the evening, which was highly inconvenient, especially considering the disruption it caused to my children's bedtime routine. Additionally, he failed to provide a specific time for his arrival. When I reached out for clarification, the response I received was dismissive and, frankly, unprofessional I was charged a call-out fee of £75, and despite my disappointment, I extended a gesture of goodwill by paying £90. Regrettably, the appliance malfunctioned again in less than 24 hours, and the condition was worse than before due to a broken piece being refitted. When I called the next day to address this issue, the technician was dismissive, rushed me off the phone, and seemed unwilling to engage in a constructive conversation. He promised to return on Tuesday to resolve the matter, but after waiting all day, he failed to show up This entire experience has been unacceptable. The service I received was unprofessional, unreliable, and extortionate. I expected a higher standard of service and communication, and I am left feeling frustrated and disappointed I hope that you will take this complaint seriously and address the issues I have raised. I look forward to your prompt response regarding how you intend to rectify this situation”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Absolutely terrible, arrangements made and not carried out, no notification that they were not coming, telephone not answered, a month and still .waiting for the job to be done”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“AVOID THIS COMPANY!!! Called stating the exact problem on our washing machine. The engineer attended, took photos of the machine, took payment and left saying a quote would be sent to us for the parts. Engineer did not touch the machine even though I had already prepared it for a full inspection which he declined to undertake stating that "I don't need to look at it, that problem needs a new drum". An email then came through that this would be uneconomical to repair! £108 for what! I could have got another company to tell me it was uneconomical to repair for £35 but their sales pitch of "the fee includes all labour cost for the repair conned me" DO NOT USE!”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“BEWARE! Do NOT use this company. NAC are without a doubt the worst business I've ever had to deal with. Read the 1 star reviews before you do anything. I wish I had. People need to be warned about this unscrupulous company. They're efficient at getting that first booking and taking your money, but couldn't care less after that. Call-out charge for first visit - £96. Washer had F:18 error code. Engineer said it needed a new part - £113 paid up front. Had to wait weeks for the repair with no communication or updates whatsoever. Instead, I had to keep chasing them. Atrocious customer service with obnoxious staff. They finally booked an appointment for the repair... then didn't turn up 3 times, meaning 3 wasted days off work. The engineer finally arrived and 'fixed' the washer (or so I thought). The next day the same error code came up. I rang NAC to say the repair hadn't worked. They said he would come out again but wanted me to agree to another £66 call-out charge if it was found that the washer had a different fault. I questioned this. Why should I have to pay again? The engineer has failed to repair the washer and/or he misdiagnosed the problem in the first place. Either way, it's his fault. Why am I being asked for more money? They wouldn't budge an inch. I cut off all further contact there and then. I could not possibly risk giving them any more money. They already had £209, and I still had a broken washer. You're probably better off ringing the cowboy down the road - it would be fixed for half the price in half the time. Avoid this company like the plague!”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Having paid £84 I was very disappointed at the knowledge of the engineer who regarding the microwave oven problem asked me if I should be using the rack and that was the problem. Having spoken directly to NEF they assured me that the rack is safe to use. So the problem is elsewhere. Regarding the hob he said that it would be cheaper to buy a new hob and would come back to me with the cost of a replacement ring. I am still waiting. Roger Hughes”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Very unhappy with the service we received. Engineer reported no problem with the appliance,but a problem with the socket it was plugged into. When we plugged it in to a different socket before we re-installed it it blew the main fuse again. We then took the cooker to the garage which is a stand alone suppy, plugged in the cooker it blew the main fuse showing it is a problem with the cooker and not the ring main in the house. On calling the office to request a refund as obviosly there is a problem with the cooker I was told that they do not issue refunds but would get the engineer to revisit. I requested a refund again and was told the engineer would call me to discuss but to date this has not happened. I am disappointed that a so called profesional can walk away from a house leaving a potential dangerous piece of equipment with no worry. I feel we have been conned out of £96.00 from a company who have no scruples.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“I asked for an engineer to come out and repair our cooker hood - it does not have a working fan. Approximately 2 weeks ago the engineer arrived and spent 5-10 minutes assessing the situation, and told us we needed a new motor. We agreed that I would order the part and to let him know once it was delivered. I did this and let him know - 2 days after his original visit. We arranged for him to return the following week which he had to cancel due to vehicle problems. OK. It happens. We rescheduled for the next week and when he arrived he said I had ordered the wrong part - it is the correct motor for the model number. He originally said it needed a new motor - which I ordered. He now says we need the entire Motor Unit Assembly - a part which is not available to order from CDA - the manufacturer. It needs a new motor. The assembly unit is already there and not damaged so should be able to be re-used. Why the engineer is saying the whole unit needs to be ordered only he knows. It feels as though replacing the motor will be a more time-consuming job, hence his reluctance to do it. I am told I must contact the engineer by NAC but his mobile voicemail is full so I have texted him. It feels as though unless he orders the part himself and I pay of course (I'm not confident he will want to do this) It's hard to see how this issue gets resolved. I am not an expert on cooker hoods! It is very frustrating when you spend what seems like hours either contacting the manufacturer or engineer and go round in circles. As of now, there is no real way of resolving this. Unless NAC step in. I do not appear to be getting anywhere with the engineer and NAC are only available by email All in all, I cannot recommend NAC. The moment a job gets remotely challenging, the engineers do not want to know and NAC are not easy to communicate with. All you want is to speak to someone to sort things out, something you can't seem to do with NAC.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Horrendous company with terrible service and low ethics. In short, we have forked out over £200 to these people and have zero return from that - firstly, they were unable to take the cooker hood off the wall to replace the motor and expected us to do that (two pensioners!) and secondly, they replaced a light in the oven which then only lasted 3 days, only to be told that it is our problem and they take no responsibility. They are very quick to take money but deliver the most atrocious service I have come across in many, many years. My advice to others - AVOID!!”

Helpful Report

Thank you for your feedback. We are sorry to hear that you feel this way about your experience. At NAC, we are committed to providing a high level of service to all of our customers, and it is always disappointing to hear when someone feels we have fallen short of those standards. While we cannot comment on specific details here, we would like to assure you that we operate with integrity and fairness in all our services. Our team follows industry-standard practices, and we work hard to resolve any issues that arise during our visits. We are proud of the excellent reputation we have built on Reviews.io, and the vast majority of our customers are satisfied with the service they receive. Please rest assured that we review all feedback internally and take action when necessary to improve our service where possible. Kind regards, NAC Customer Service Team

“Administration team were good.Diag osis of problem swift. Total lack of communication over spare part with no response from engineer over three days. Feedback on part eventually after admin team intervention. Quote on £78 recieved. In conversation with engineer this price is to cover shipping delivery,admin and profit? Obtained spare part for £9.99 myself. Not a good experience”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Working backwards, you asked for a response to your work, but the 'thumbs down' did not contain a reference, and you hadn't provided a reference, and so I was unable to report my disatisfaction. I then clicked 'thumbs up' to attempt to find a reference, and it just clicked through to here. Catch 22. Very poor I ordered a visit, which you acknowledged on 21 May at 11.38. AEG dishwasher not heating. Your engineer was unable to fix, or obtain parts, or offer any constructive advice .... No progress, and no satisfaction”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Contacted NAC who it seems passed my request on to a subcontractor who arrived punctually at designated time but didn't inspire confidence in me as firstly tried the internet for solution - this I had previously done myself - then after failing tried phoning a colleague again with no joy so then after charging £108 left informing me that I would need 2 new pubs and followed up with a quote for a further £760. Contacted Rangemaster direct who said that it was more likely that only one board had failed but they would need to check this themselves, hence I did not follow up with NAC or their subcontractor.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Repair not completed”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Review Score. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Washing machine fault- torn door seal. Engineer was fantastic, cannot fault them at all. Website is incredibly misleading. Despite NAC advertising “Same and Next Day Repairs” and that “torn door seals” are a common fault they had none in stock so we had to wait the best part of a week for repair. In addition despite advertising “best rate on parts” they were over 75% more expensive than sourcing a very common part from the likes of eSpares.co.uk or PartsCentre.co.uk. I can only assume NAC have a very large mark up on price for such a big difference in premium. Please note you also have to pay for the shipping of that part to NAC. NAC will NOT repair your appliances unless any parts needed are purchased through them at inflated prices.”

Helpful Report

Hi, We're very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers. We appreciate that on the odd occasion, customers like to compare prices of spare parts online. The problem here is that there are too many variants that are not considered and usually draw people to order either completely wrong, incompatible or faulty / used parts - We’ve seen this many times over the years. Comparing spare part prices from a service provider to prices of an online store will usually always be higher. A comparison can be made with a repair to a car - If you take your car to a garage for a new battery, the price you pay for the battery will likely be more than what you would pay at a random independent online store for the battery alone as the garage are providing the service (fitting and warranties) also. Unfortunately, what searching customers don’t realise, is that online retailers (including manufacturers websites) can sell parts at cheaper prices online as they are an online retailer and simply putting a part in a box and sending it, not providing you a service, nor a repair warranty. Our callout and labour rates in most instances, are less than half of manufacturers prices, which gets overlooked in these occasional situations. When we compare the total overall cost of a repair if you were to employ the services of the manufacturer for the service, we’re usually always the less expensive option when you look at the total bill, even if our part was more than their online store. We actively monitor spare part prices and we’re constantly focussed on keeping our callout and labour fees low so we’re always happy to see our many thousands of happy customers appreciate the overall quality of our service. Kind Regards, NAC Customer Service Team.

“I would have liked to give this a 5 star review because although they did a great job at the time, there was one more thing that still had to be completed (a new thermostat light) that required a new part. He ordered it while at my house and I paid for it then and there. He asked if it was OK to come back when he had another job in my neighbourhood rather than make a specific trip which I was fine about. To cut a long story short, it is now 9 months later and the job still hasn't been done (The oven of course functions without it but I don't have the light to let me know when the oven has reached the desired temperature I require). I am tired of not gettting a response from him. And angry that I bothered paying for that part.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Absolutely no follow up and terrible after care service . You’ve taken £108 for 10mins work and nobody following up on what needs to be done to fix my fridge freezer. There’s no quote on work needed despitre bieng told “we shall get back to you”. Ive chased twice and still nobody has called and its been over a week and a half. Im still without a fridge freezer!!!!!!!! You get tired of the people on the phone saying they will get back to you and dont!”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“'Your' engineer could not attend within 24 hours came on Friday, identified issue with oven, repair date set for Friday 29th, he didn't show up, i contacted number on his card, eventually i was told he had broken down, and would not be keeping his appt. I was asked to reschedule for Tuesday, I asked for him to come the next day Saturday, as website states if unable to repair on day would do following day. Female said no, I asked her to get the engineer to call me as he had done originally. He didn't I was referred to as rude, but surely the engineer was the epitomy of rudeness, failing to turn up or even notify his customer. Having taken £140 cash from me for parts, given no 10% discount as pensioners and failing to keep his appointment or even ringing me personally as I requested. Ignoring my telephone calls, failing to call back. Leaving me without a working oven for two weeks, while having taken money for parts, failing to keep appt. to fit parts or even let me know he wasn't coming until I ring his contact number. Of course I am totally dissatisfied with the service and out of pocket to add to the insult. Customer Service pitiable. Still waiting to find out if I will get any bang for my buck. Such as the repair I was promised by all parties. I will of course inform you eventually of what he said about using your service to start with.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“We paid to have NAC repairs come out twice to fix our washing machine as our clothes were coming out cold. The engineer said it was because we were over filling it. Then we got them back when the motor had failed and the same engineer came and said that the motor was no longer being made. However, we took it to a 3rd party after this who was easily able to retrieve the new motor, and also informed us that our heating element had packed up, asking us “do your clothes not come out cold?” After reading the many other reviews of people having the same issue. I’ve emailed customer service 3 times over 3 months and been fobbed off with a “we will get the engineer to get in touch”. Also: it's incredibly difficult to post a bad review if you had a bad experience, lots of positive reviews pop up so they are one of “those” companies… It has also been very difficult to post this review up on their new "Review.IO" platform, as they have tried repeatedly to take the review down.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Service from start to finish was horrific. Engineer first attended in mid-August initially due to an issue with smell coming from the drains of our dishwasher - the machine was in working order at this time other than that. Advised that a part would be needed and that it would need to be disconnected due to a faulty earth cable. Returned two weeks later with the wrong part. Contact centre then told me it would be a 6-week delivery timescale for the correct part. Asked for this to be expedited which was bluntly ignored. In the end, the engineer returned 17 weeks after the first visit to fix the issue. Had many discussions on the phone and on e-mail with the contact centre to which the only response I ever got was 'we can only apologise'. There was no attempt to offer compensation of any sort nor was there any effort to expedite the part. When asked - on several occasions - to speak to someone more senior, to escalate my complaint or to even provide a complaint reference (a legal requirement), they refused or simply did not respond. Due to the lack of sufficient response - or occasionally lack of response altogether - I attempted to reach out directly to the company MD. Unsurprisingly this was met with no response. The only positive was the engineer seemed to be friendly and professional. I would not recommend using this company to anyone and will be looking to report them to trading standards.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Disappointing. Beware, false promise of repairing your appliance We paid for NAC to do an assessment of our washing machine, for which they charged £96 for the call-out visit, with the agreement they will find the fault and repair the machine, on the understanding we would only need to cover the cost of the part/parts required to repair it. The engineer attended our home quickly, and advised it was a simple drum assembly. This would be a straightforward procedure and not overly costly. Initially, after the engineer's visit, NAC sent an email to try to persuade us that the repair would be 'very costly' due to the cost of the parts, and it wasn't guaranteed it would be fixed - due to the nature of the repair, the engineer might find 'further issues,' and so the repair would be excluded from the repair guarantee. The company therefore recommended that the machine be replaced, as it was 'beyond economical repair.' We challenged this response and asked for a quote for the repair. The engineer returned to our property to look at the machine again, however, and advised drum assembly would be perfectly feasible, and has been done many times before. NAC emailed shortly after this second visit to advise it would take 3-4 weeks to receive the parts, and that the cost of said items and shipping would still cost us in excess of £300. My partner had checked the cost of spare parts required online and found the price the company quoted had been inflated three times the online price. The total cost of the repair was almost double buying the machine new.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

NAC Domestic Appliances Ltd Reviews