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NAC Domestic Appliances Ltd Reviews

4.8 Rating 1,059 Reviews

97 %

of reviewers recommend NAC Domestic Appliances Ltd

Company Reviews

4.8

Based on 1,059 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

Visit Website

Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

4 Calder Close,
Calder Park,
Wakefield
Wakefield
WF4 3BA

NAC Domestic Appliances Ltd 5 star review on 21st December 2023

NAC Domestic Appliances Ltd 5 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

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“There were several issues with our elderly Britannia range cooker. The key one was that I had managed to partially get the main overn door off its hinges but couldn't complete getting the door off or to re-attach it. The engineer came the next day - 2 days earlier than originally advised. He re-attached the oven door but advised that a replacement or more lengthy work would be required. He also reviewed the other issues but, with my agreement, did nothing more at the time. He was unable to get replies from other suppliers on the issues with the door but told me that he would get back to me in a day or two to advise. I haven't heard back from him yet. However, we both agreed at the time that the cost or replacement of repair was likely to be high and that I should maybe consider replacing the whole unit. It's not that important but I would still be interested to know if he managed to get any prices.”

Helpful Report

Hi, Thank you for your recent review of NAC. We'll follow up with him and ask him to get in touch to update you. Kind Regards, NAC Customer Service Team.

“THE REPAIR WAS DIAGNOSED STRAIGHT AWAY AND REPAIRED MOST EXPERTLY WITH MINIMUM OF FUSS TIM IS FIRST CLASS MAN A PLEASURE TO MEET HIM. WILL CERTAINLY USE HIM AGAIN IF NEEDED.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Arek from White Eagle Repair knew exactly how to unblock the drain in our fridge. And he checked a lot of other things too.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Excellent service, Plamen called me back within a couple of hours of making an online enquiry, busied same day, got the oven ouseable again on that visit, ordered the replacement grill element and was able to fit within a couple of days. Was really pleasant & professional throughout, fairly priced too. Would definitely use NAC again/ recommend!”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Brilliant service from start to finish. Engineer polite and spotless. 5 star company.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Professional and friendly engineer , speedily repaired the problem”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Engineer was lovely. He did the job with no complaint and fixed my washing machine!!”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“NAC refused to use the correct spare part which I had already bought and made me pay almost 3 times as much for an identical spare part sourced by them and wait a week for this to sourced . This was despite discussing at length with them by telephone and explaining why I had bought my own part in order to get the repair done quickly before going on holiday and leaving my son without a working oven.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Lad they sent was knowledgeable and worked quickly . Pleasant and polite . Just feel a wee bit expensive at nearly 100 pounds but probably the going rate . No parts required just a flush through , Apparantly using too many capsules. Expensive mistake .”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Very pleased with the service and repair. Element in oven replaced.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Best company 👍”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Hedge End Domestics were very good indeed. Prompt, timely on the appointment, courteous, excellent telephone responses to questions and very reasonably priced. Highly recommended.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Really good”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Quick and efficient service.Enginee really good 👍”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Very easy to book a call-out via their website. I had plenty of availability to choose from. Offers call-out payment (which includes work, but not parts of course) online on the spot, so very convenient. Great engineers and they operate a 'proper' contact centre. Highly recommended.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“I phoned on Friday and they sent an engineer out on Monday. Very good service. Thank you”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Excellent service, engineer was very helpful and polite. Definitely use again.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Although the engineer did not come on the day initially agreed, we did receive telephone call to advise. When they did arrive the following day the work was carried out swiftly and efficiently.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“NAC got an engineer out to me the next day, who was very efficient and charming. I was warned that the replacement grill would take 3-5 days but was a bit longer. Seems like an age when you cant use your cooker but Nick the engineer advised us not to. The new part was assembled very quickly and tested thoroughly. I would definitely use NAC for any future problems, all bills were explained and I'm very happy with NAC.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Excellent service, Dave the engineer was very polite and did an excellent job, great communication, turned up on time and solved the problem with my washer quickly. I would highly recommend this company and would use them again if needed.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

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NAC Domestic Appliances Ltd is rated 4.8 based on 1,059 reviews