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NAC Domestic Appliances Ltd Reviews

4.8 Rating 1,113 Reviews

97 %

of reviewers recommend NAC Domestic Appliances Ltd

Company Reviews

4.8

Based on 1,113 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

Visit Website

Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

4 Calder Close,
Calder Park,
Wakefield
Wakefield
WF4 3BA

NAC Domestic Appliances Ltd 5 star review on 21st December 2023

NAC Domestic Appliances Ltd 5 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

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“Engineer was excellent but yes a big but was not impressed with NAC for their service. Charged me £77 plus for a part which is available from manufacturer for £35 and from parts wholesalers for £ 25. Absolute rip off, will certainly not be recommending NAC”

Helpful Report

Hi, We're very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers. We appreciate that on the odd occasion, customers like to compare prices of spare parts online. The problem here is that there are too many variants that are not considered and usually draw people to order either completely wrong, incompatible or faulty / used parts - We’ve seen this many times over the years. Comparing spare part prices from a service provider to prices of an online store will usually always be higher. A comparison can be made with a repair to a car - If you take your car to a garage for a new battery, the price you pay for the battery will likely be more than what you would pay at a random independent online store for the battery alone as the garage are providing the service (fitting and warranties) also. Unfortunately, what searching customers don’t realise, is that online retailers (including manufacturers websites) can sell parts at cheaper prices online as they are an online retailer and simply putting a part in a box and sending it, not providing you a service, nor a repair warranty. Our callout and labour rates in most instances, are less than half of manufacturers prices, which gets overlooked in these occasional situations. When we compare the total overall cost of a repair if you were to employ the services of the manufacturer for the service, we’re usually always the less expensive option when you look at the total bill, even if our part was more than their online store. We actively monitor spare part prices and we’re constantly focussed on keeping our callout and labour fees low so we’re always happy to see our many thousands of happy customers appreciate the overall quality of our service. Kind Regards, NAC Customer Service Team.

“On time, clear communication, effective. All good.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Excellent service from start to finish. Would thoroughly recommend using this company.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Very professional. No mess left with very reasonable charge .Engineer was very friendly and I would have no hesitation in recommending.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Danny arrived on time and diagnosed the fault with my cooker promptly. He also explained why it had gone faulty and possible steps I could take to prevent a reoccurrence. Parts were ordered and the appliance repaired the following week by the same engineer. Danny was friendly, polite and knowledgeable. A great service from a company I would definitely use again.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“As I've already said excellent company and service”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Excellent service fault sorted.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Was friendly, gave the dishwasher a thorough check. Would highly recommend.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“engineer was prompt , did a great job Would recomentNAC”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Arranged a time and came when he said. Was very thorough, helpful and polite. Found the issue almost immediately and had the part with him to repair it. He reassured us that if this repair didnt sort the problem that he would be back to try something else with only the cost of the parts. Couldn't fault the service.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Nic was very good, quick and pleasent.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Quick professional service highly recommend”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Very efficient”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Excellent service engineer AJ spot on”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Get service and very friendly staff. Will use agai if needed.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“An oven repair turned out to be quite complex, necessitating several visits and phone calls. The visits were arranged promptly, the engineer was professional and pleasant , and I was kept informed by phone in a courteous and helpful manner.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Engineer on time as promised.Great guy in Rafael.He gave us sound advice about our Fridge/Freezer which we took. We certainly will be calling on NAC when we require your service. It's very reassuring to know that we can call upon a trusted,fair repairer. Thanks again.👍”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Engineer was helpful and carried out the repair with no fuss”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Very quick same-day response. Arrived on time after 'phoning ahead. Solved the problem quickly and efficiently. Very polite, tidy and cleared up after himself. Would recommend this firm.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Great service. We needed a repair to a fridge. The engineer visited on the day promised and fixed our problem fridge very efficiently. Would use them again.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

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NAC Domestic Appliances Ltd is rated 4.8 based on 1,113 reviews