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NAC Domestic Appliances Ltd Reviews

4.8 Rating 1,222 Reviews
96 %
of reviewers recommend NAC Domestic Appliances Ltd
Read NAC Domestic Appliances Ltd Reviews

About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

Visit Website

Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

4 Calder Close,
Calder Park,
Wakefield
Wakefield
WF4 3BA

NAC Domestic Appliances Ltd 5 star review on 4th March 2025
Anonymous
NAC Domestic Appliances Ltd 5 star review on 4th March 2025
Anonymous
NAC Domestic Appliances Ltd 1 star review on 5th February 2025
Radoslav
NAC Domestic Appliances Ltd 5 star review on 21st December 2023
Lesley Dobbs
NAC Domestic Appliances Ltd 5 star review on 20th December 2023
Sarah Dean
Anonymous
Anonymous  // 01/01/2019
Great service, I recommend this firm
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
As the engineer has yet to complete the work (came - looked - listened- decided it needed a new part so ordered one) the rating is middle. As again when the job is complete.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
BEWARE! Do NOT use this company. NAC are without a doubt the worst business I've ever had to deal with. Read the 1 star reviews before you do anything. I wish I had. People need to be warned about this unscrupulous company. They're efficient at getting that first booking and taking your money, but couldn't care less after that. Call-out charge for first visit - £96. Washer had F:18 error code. Engineer said it needed a new part - £113 paid up front. Had to wait weeks for the repair with no communication or updates whatsoever. Instead, I had to keep chasing them. Atrocious customer service with obnoxious staff. They finally booked an appointment for the repair... then didn't turn up 3 times, meaning 3 wasted days off work. The engineer finally arrived and 'fixed' the washer (or so I thought). The next day the same error code came up. I rang NAC to say the repair hadn't worked. They said he would come out again but wanted me to agree to another £66 call-out charge if it was found that the washer had a different fault. I questioned this. Why should I have to pay again? The engineer has failed to repair the washer and/or he misdiagnosed the problem in the first place. Either way, it's his fault. Why am I being asked for more money? They wouldn't budge an inch. I cut off all further contact there and then. I could not possibly risk giving them any more money. They already had £209, and I still had a broken washer. You're probably better off ringing the cowboy down the road - it would be fixed for half the price in half the time. Avoid this company like the plague!
Helpful Report
Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.
Great service, a lovely young man who fixed it
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
very satisfied with work that was carried out. Engineer was friendly and efficient
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Very pleased from start to finish including office staff well done
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Spot on time, repair carried out quickly and efficiently. Good experience, thank you
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Easy to deal with and good communication
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Brilliant service, very satisfied
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Very easy intial contact. Quick to sort issue and engineer very good. No issues with this and will use the company again when needed.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Job done as requested,Mark was friendly and efficient.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Identified problem quickly; a bit of a wait for a new part, but that’s logistics I guess.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Having paid £84 I was very disappointed at the knowledge of the engineer who regarding the microwave oven problem asked me if I should be using the rack and that was the problem. Having spoken directly to NEF they assured me that the rack is safe to use. So the problem is elsewhere. Regarding the hob he said that it would be cheaper to buy a new hob and would come back to me with the cost of a replacement ring. I am still waiting. Roger Hughes
Helpful Report
Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.
The engineer arrived in the time allocated and was knowledgeable about my appliance. The repair was done very quickly and i was very pleased with the service overall.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Very pleased with the service provided. My fridge/freezer wasn’t working. I arranged an appointment on line, a text was sent clearly stating the cost & day of visit & phone no of engineer. A reminder was sent In morning of visit. Paul arrived & was very experienced sadly my appliance couldn’t be fixed, but I really recommend the company.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Engineer and phone staff polite and efficient
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Prompt, professional, polite socially skilled and able to communicate.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Very unhappy with the service we received. Engineer reported no problem with the appliance,but a problem with the socket it was plugged into. When we plugged it in to a different socket before we re-installed it it blew the main fuse again. We then took the cooker to the garage which is a stand alone suppy, plugged in the cooker it blew the main fuse showing it is a problem with the cooker and not the ring main in the house. On calling the office to request a refund as obviosly there is a problem with the cooker I was told that they do not issue refunds but would get the engineer to revisit. I requested a refund again and was told the engineer would call me to discuss but to date this has not happened. I am disappointed that a so called profesional can walk away from a house leaving a potential dangerous piece of equipment with no worry. I feel we have been conned out of £96.00 from a company who have no scruples.
Helpful Report
Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.
Our washing machine was not draining and it needed three visits to resolve the problem, but all for the very reasonable agreed up-front price. The same engineer visited each time and was polite and professional. Communication was excellent throughout.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Very satisfied with service.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
NAC Domestic Appliances Ltd is rated 4.8 based on 1,222 reviews