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NAC Domestic Appliances Ltd Reviews

4.8 Rating 1,059 Reviews
97 %
of reviewers recommend NAC Domestic Appliances Ltd
Company Reviews Metrics Info
4.8
Based on 1,059 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read NAC Domestic Appliances Ltd Reviews

About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

Visit Website

Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

4 Calder Close,
Calder Park,
Wakefield
Wakefield
WF4 3BA

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P Smith
Verified Buyer
“Fantastic! I called for. repair on Wednesday afternoon and by lunchtime Thursday, our oven was back up and running. Excellent friendly engineer wearing his mask and being very aware of the current situation.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Karen
Unverified Reviewer
“This company is a booking service for independent engineers so their service is probably only as good as the engineer in your area. In my case, no complaints whatsoever. Sent a message to the company Sunday evening, engineer called back 9am on Monday and my cooker was fixed by 10am! Excellent service and reasonably priced.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Sean Finn
Verified Reviewer
“Total waste of time, no repair, not even a diagnosis. £78 to tell me its broke, they are not refrigeration engineers. Could understand if it needed a part but could not tell me what was wrong with it, said maybe gas but he doesn't do that.”
Helpful Report
Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.
Jeff
Verified Buyer
“Do NOT use this company. They are simply a booking agency for freelance repairman. When things go wrong they won't assist. We had a problem with our dishwasher. The repairman they sent spent two minutes, jiggled a pipe and said it was fixed if he would return at no charge if the problem resurfaced. We paid £65. The problem was not fixed. After repeated calls to him and NAC he returned for a five minute visit, said we needed a part and we never heard from him again. We paid for another repairman from another company, he opened the kitchen drain, found it was plugged and the problem is solved. NAC says the repairman is responsible for a refund. He won't give it to us. We feel scammed.”
Helpful Report
Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.
Mike Vindoe
Verified Buyer
“Brilliant service.”
Helpful Report
Hi Mike, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Victoria Oddie
Verified Buyer
“Phoned to indicate when he would be arriving on the morning of the planned repair. Got the oven working at first visit- necessary part required available in van. Wonderful professional efficient service from engineer Joe Cullen”
Helpful Report
Hi Victoria, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Iain Lawie
Verified Buyer
“Good communication. Engineer attended on time and was polite and tidy. Resolved the issue with our oven.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Anonymous
Verified Buyer
“Professional”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Martyn Yates
Verified Buyer
“NAC Domestic Appliances ltd dealt with my broken dishwasher problem very quickly and efficiently. Neil, the engineer, identified the issue and sorted it efficiently. I was very pleased with this work and the service I received from NAC from start to finish.”
Helpful Report
Hi Martyn, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Annie Hall
Verified Buyer
“Neil was the engineer, who repaired our oven, excellent knowledge, good service, quick response, would recommend.”
Helpful Report
Hi Annie, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Annette Clarkson
Verified Buyer
“Turned up as agreed, pleasant and did the job”
Helpful Report
Hi Annette, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Debra Smart
Verified Buyer
“Engineer Matt arrived prompt, well with in my time slot and very professional. NAC phoned me to say the engineer would be with me shortly but he bet them too it. Successfully fixed my oven and worked in a clean and tidy manner. Highly recommended company.”
Helpful Report
Hi Debra, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to Matt that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Melanie Irwin
Verified Buyer
“Excellent speedy service, Neil was very professional & fixed our oven in no time, definitely recommend!!”
Helpful Report
Hi Melanie, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to Neil that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Clive Minnican
Verified Buyer
“Polite, helpful and amazingly quick service. Engineer arrived that afternoon and was proficient, professional and friendly. Got the machine working again very effectively. Well worth the money. I won't waste my time with anyone else in future.”
Helpful Report
Hi Clive, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Anonymous
Verified Buyer
“Quick and efficient. Many thanks!”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Anonymous
Verified Buyer
“They came and fixed my tumble dryer within 45 mins at a reasonable cost too.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Anonymous
Verified Buyer
“The engineer who fixed the washing machine was excellent, only a little late. The reason that I have not given the service 5 stars is that the quote for the basic call out charge given to me over the phone differed from what he was told by his manager once he had fixed the machine.”
Helpful Report
Hi, Thank you for your recent review of NAC. We have listened to the call recording of the initial service call request and we do not appear to mis-quote. We quoted you £55+VAT+Parts (if needed) and that's what you paid. The extra that you paid was for the Drain Pump that the Engineer fitted from his van. Please feel free to get in touch if you would like a copy of the call recording and a copy Invoice and I will happily send them to you. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Anonymous
Verified Buyer
“Absolutely fantastic service, exemplary professionalism and customer service. Would absolutely recommend them to anyone requiring domestic appliance repair and would be my first choice every time.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Michael Mallett
Verified Buyer
“Excellent service highly recommend”
Helpful Report
Hi Michael, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
Mr Markham-barwel
Verified Buyer
“Quick and efficient service. Job completed very quickly. Serviceman extremely competent”
Helpful Report
Hi Mr Markham-Barwel, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended and our Customer Service Manager. If we can help again in the future, please feel free to get in touch. Kind Regards, Adrian Welke Director NAC (Domestic Appliances) Ltd
NAC Domestic Appliances Ltd is rated 4.8 based on 1,059 reviews
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