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NAC Domestic Appliances Ltd Reviews

4.8 Rating 1,220 Reviews
96 %
of reviewers recommend NAC Domestic Appliances Ltd
Read NAC Domestic Appliances Ltd Reviews

About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

Visit Website

Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

4 Calder Close,
Calder Park,
Wakefield
Wakefield
WF4 3BA

NAC Domestic Appliances Ltd 5 star review on 4th March 2025
Anonymous
NAC Domestic Appliances Ltd 5 star review on 4th March 2025
Anonymous
NAC Domestic Appliances Ltd 1 star review on 5th February 2025
Radoslav
NAC Domestic Appliances Ltd 5 star review on 21st December 2023
Lesley Dobbs
NAC Domestic Appliances Ltd 5 star review on 20th December 2023
Sarah Dean
Anonymous
Anonymous  // 01/01/2019
Kept informed right through. Engineer was pleasant & very knowledgeable & had fault fixed in a very short time. Left everything clean & tidy & could not fault him. Price reasonable.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Efficient service, kept to the quote and completed on time
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Complicated issue I.e. plumber or machine? Had both fixed and now OK.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
I am writing to formally express my extreme dissatisfaction with the service I received during my recent experience with your company regarding the repair of my appliance I initially scheduled an appointment for Tuesday; however, this was unilaterally changed to Wednesday without any prior notification. The technician arrived late in the evening, which was highly inconvenient, especially considering the disruption it caused to my children's bedtime routine. Additionally, he failed to provide a specific time for his arrival. When I reached out for clarification, the response I received was dismissive and, frankly, unprofessional I was charged a call-out fee of £75, and despite my disappointment, I extended a gesture of goodwill by paying £90. Regrettably, the appliance malfunctioned again in less than 24 hours, and the condition was worse than before due to a broken piece being refitted. When I called the next day to address this issue, the technician was dismissive, rushed me off the phone, and seemed unwilling to engage in a constructive conversation. He promised to return on Tuesday to resolve the matter, but after waiting all day, he failed to show up This entire experience has been unacceptable. The service I received was unprofessional, unreliable, and extortionate. I expected a higher standard of service and communication, and I am left feeling frustrated and disappointed I hope that you will take this complaint seriously and address the issues I have raised. I look forward to your prompt response regarding how you intend to rectify this situation
Helpful Report
Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.
I was very pleased that the repair to my dishwasher was done quickly with no fuss or mess.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Knowledgeable and friendly.
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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Absolutely terrible, arrangements made and not carried out, no notification that they were not coming, telephone not answered, a month and still .waiting for the job to be done
Helpful Report
Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.
Would use again
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
AVOID THIS COMPANY!!! Called stating the exact problem on our washing machine. The engineer attended, took photos of the machine, took payment and left saying a quote would be sent to us for the parts. Engineer did not touch the machine even though I had already prepared it for a full inspection which he declined to undertake stating that "I don't need to look at it, that problem needs a new drum". An email then came through that this would be uneconomical to repair! £108 for what! I could have got another company to tell me it was uneconomical to repair for £35 but their sales pitch of "the fee includes all labour cost for the repair conned me" DO NOT USE!
Helpful Report
Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.
I recommend this service. On time and polite engineer
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
everything with my repair went extremely well
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Very good service
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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
The engineer was most polite and punctual. He was confident and explained what was required.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Excellent service in booking appointment and excellent work from the oven engineer.
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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
We had Paul the engineer out to repair our cooker that kept tripping and he inspected the cooker and found the fault and we discussed the best way of using it and gave us some great tips while doing the repair and it sounded like he was informative and had a great knowledge of appliances, overall the whole process was terrific and at a very good price.
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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Excellent service bang on time sorted us out very nice chap
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Excellent service. John the engineer was very helpful and went the extra mile to sort out dishwasher issue. Would highly recommend
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
The engineer was polite, and knew his subject. Having explained my problem, he took the trouble to suggest a solution.
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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Brilliant service. Engineer came and sorted it in 15 minutes .
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
All very easy. Alfie attended our ailing washing machine and dealt with professionally and efficiently.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
NAC Domestic Appliances Ltd is rated 4.8 based on 1,220 reviews