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NAC Domestic Appliances Ltd Reviews

4.8 Rating 1,111 Reviews
97 %
of reviewers recommend NAC Domestic Appliances Ltd
Company Reviews Metrics Info
4.8
Based on 1,111 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read NAC Domestic Appliances Ltd Reviews

About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

Visit Website

Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

4 Calder Close,
Calder Park,
Wakefield
Wakefield
WF4 3BA

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Anonymous
Verified Buyer
“The engineer was excellent, very throrough and knowledgeable.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Doug Matthews
Verified Buyer
“Our double oven developed a fault and we could not get the bottom oven to work. Contacted NAC who were very helpful and booked an engineer's visit for the next working day. A 4 hour window was given and the Engineer arrived with 10 minutes to spare - it would have helped if NAC had given an update from the Engineer detailing his expected arrival time during that window. When the Engineer arrived, the oven was working again. A repair was no longer needed. I asked the Engineer if the full charge for the visit still applied. He said that I should contact their Customer Services but he understood that if the fault recurred again within 3 months that I would be charged at half price? I expect NAC to follow up on the "appliance now working" report from the Engineer without the need to contact them direct and I am hoping for a reduction in the fee for what was a 2 minute visit by their "running late" Engineer. The Engineer was only with us for a couple of minutes”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Anonymous
Verified Buyer
“Efficient on site engineers supported by ‘could do better’ back office. Day1 Engage NAC Day 4 Engineer on site, needs to order part Day 10 Engineer back on site with part. Fitted job complete. Engineer appts are 4 hr window, needs to be better than that, say 1 hr window. NAC need to be more honest and upon paying for anything with them they should say “worst case you could be without a working appliance for 10 days” in this case I wouldn’t have used them.”
Helpful Report
Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.
Anonymous
Verified Buyer
“Used NAC for a washing machine repair. The booking system was simple, though naively I'd hoped that having given a clear idea of the problem, the engineer might come with the appropriate part and do it all in one visit. However there was no real delay in ordering the part and him coming back to fit it. The first visit the engineer was late and I had to contact the company to be reassured he would be on his way.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Shaun Hooker
Verified Buyer
“Very good service from initial call to fixing the Hob problem, very friendly engineer”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Janice Lock
Verified Buyer
“Even though he was running very late the engineer still came on the day booked, very quickly diagnosed fault and repaired. Can't fault the service received. Not used the repaired appliance yet.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
John Spence
Verified Buyer
“Good morning. Impressed with service. Visted requested at start of a w/e so wasn't expecting miracles, however engineer visit promised for following Monday. Nathan attended, having previously advised a shorter time slot and phoning at 20 mins out. Fault quickly diagnosed (blown heating element due to limescale build-up, causing ring main breaker on dis. board to trip out). Following day, advised part ordered, with expected deivery within 5 working days. We were contacted a few days later (Thurs or Fri of last week as I recall) and offered a visit to fit part yesterday(Monday). We requested visit after 10.00 am as we had a prior arrangement that couldn't be missed, however Nathan called about 8.15 to say he'd be with us in 5 minutes. He arrived, fitted part, tested appli. and was away in around 30 mins so we were able to keep our planned appontment with time to spare. Good result, many thanks. JS”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Jennifer Lipscombe
Verified Buyer
“David Mills assessed the problem with my Bosch washing machine correctly, and an electrician has just replaced the socket. It is good to know of reliable firms.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Anonymous
Verified Buyer
“Came out the next day, engineer phoned to get details so they could bring the likely part needed so they could repair immediately. Have used previously and would use again as they are efficient and reliable.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Anonymous
Verified Buyer
“Very happy with the service provided the engineer explained everything fully and was knowledgeable.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Philip Robinson
Verified Buyer
“Excellent service. Friendly efficient engineer who explained everything in detail for me. Recommended”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Catriona Smith
Verified Buyer
“The service was excellent. Engineer arrived as promised and completed the repair to our fridge freezer. Very pleased and would recommend to anyone”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Jaclyn Heath
Verified Buyer
“Good all round service quick & efficient”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Patrick Mooney
Verified Buyer
“the fitter was very helpful and polite and did a good job would recommend your company thank you”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Lee Johnson
Verified Buyer
“The engineer that came was very polite and got straight to work, there were some issues with our fridge freezer and the cost to fix would be prohibitive, so advised that it would be cheaper to get a new unit. Only thing that would have made it better would be, if a fix is not cost effective and a new machine is required, would be a reduction in the fee.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Marianne Moss
Verified Buyer
“We received an excellent professional friendly service from start to finish. For callout labour and VAT the cost was e tremely reasonable .would highly recommend”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Gerard Lomax
Verified Buyer
“Very friendly, and good service”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Clare Brown
Verified Buyer
“Really helpful and speedy service. Even over the Christmas period a visit was arranged very quickly and the problem resolved. Very reasonable price as well. Recommend.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Bridget Folkard
Verified Buyer
“The phone call was answered at once. A few minutes later the call was verified with next day attendance by email. Technican came in next day and fixed the dryer.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Gayle Ofaolain
Verified Buyer
“Very pleased with r engineer who fixed my washing machine”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
NAC Domestic Appliances Ltd is rated 4.8 based on 1,111 reviews
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