NAC Domestic Appliances Ltd Reviews

"Never again. This was a joke of a service all the way through. I called NAC because my dishwasher stopped working. Initially when the technician came he had no idea why he was coming though I had already described the problem when making the booking. Okay, he fumbled around for a while spending the majority of his time on the phone and then was very fond of collecting his \"call out\" fee as he called it and told me that the water pump was broken (which I already knew) and the heating element was faulty too and needed replacement. Then he left. I ordered the water pump through the company and rejected the heating element as something didn't sit right with this. Only after he left I noticed that he had left a massive scratch on one of my kitchen cabinet doors and then left the plumbing under the sink disconnected (this I noticed only after we flooded the kitchen). Anyway I fixed the plumbing and was ready to let go. \r\n\r\nTwo weeks later came the second visit with the new water pump (there is no spare part order on Earth that takes two weeks but two weeks without the dish washer feels a long time). So he changed the water pump and assured me all was good with the dish washer. Then he left. So we started loading the dishwasher and noticed that the door wouldn't open all the way as it used to bet used it anyway. A few days later I decided to have a look and saw that he hadn't put one cover properly (didn't attach it using the screwes but just pushed it and left it like this (I never found the screwes so he either took them or disposed them). On tope of that he had not attached the insulation that goes under this cover. The insulation was shoved under my kitchen cabinets out of sight. This was not a mistake but an intentional malice. On top of that there was a plastic bit that was shoved next to the insulation too and I don't know where did this plastic come from. I'm attaching pictures of the scratches and the parts that I found under my cabinets. I believe his name was James but can't testify to that. Terrible service. And by the way the heating element that he wanted to change and charge me additional \u00a3113 is working alright."

"Overall your response and service was undoubtedly excellent. The repair to the oven door was completed with great communication from the Samed the fitter within a good time scale considering a new front glass door had to be ordered. Samed was very helpful and carried out a very satisfactory repair."

"This is the second time NAC have come to the rescue and saved our washing machine! This was especially important as our newborn made an appearance a few days before the call out. \r\nThe engineer was on time, professional, and tidied everything away perfectly afterwards. Explained the problems with the washer and the options available for future repairs. Highly recommended "