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NAC Domestic Appliances Ltd Reviews

4.8 Rating 1,096 Reviews
97 %
of reviewers recommend NAC Domestic Appliances Ltd
Company Reviews Metrics Info
4.8
Based on 1,096 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read NAC Domestic Appliances Ltd Reviews

About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

Visit Website

Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

4 Calder Close,
Calder Park,
Wakefield
Wakefield
WF4 3BA

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Mandy Fear
Verified Buyer
“Excellent service repair...many thanks!”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Stu Hooper
Verified Buyer
“Very happy with the service provided was left high and dry by local domestic electrical companies who wouldn’t even return my call. Filled in the online questionnaire took less than two minutes and was contacted within the hour. Great service words not recommend anybody if I didn’t feel it lived up to my expectations. These guys do please Shop with confidence.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Lisa Andronova
Verified Buyer
“Engineer was able to respond quickly and was very polite and helpful”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Emma Carpenter
Verified Buyer
“Jamie's expertise was excellent and I had an appointment within a couple of days - I would definately recommend him again. Thank you”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Alan Drewer
Verified Buyer
“Very efficient company all though a little dear”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Susan Wilkinson
Verified Buyer
“Danny was friendly and talkative and our 15-year-old Rangemaster now works like the day it was put in! Highly recommended.,”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Judith Howden
Verified Buyer
“Very prompt and located source of problem As this was with our power source was unable to fix”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Anonymous
Verified Buyer
“Ian was excellent and fixed the problem.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Jaswant Sidhu
Verified Buyer
“Excellent service ...price quation very reasanable ..Engineer attitude and on time arrival ..Would recommend to my family and friends .”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Sylvia Cannings
Verified Buyer
“Very efficient and friendly.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
David Weston
Verified Buyer
“Very quick to respond and diagnosed the problem straight away, parts were ordered and refitted. Engineer was professional and did a great job.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Anonymous
Verified Buyer
“Prompt and helpful telephone response. Visit arranged immediately and conformed by engineer with a two hour time slot.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Mark Elliott
Verified Buyer
“Nac Domesric appliances came and repaired our dual fuel range cooker. Experience was good from initial phone call until fa Uk it’s with our electric fan oven part of the range had nee heating element, new thermal coupler. Oven now regulates and works as it should do. Engineer also identified a gas leak issue with the Range gas supply. I had a gas safe plumber/engineer come and fig nee gas hose supply poo I pe( this was the issue). NAC engineer had disconnected gas supply to the Range as required by law. Engineer was on time, very aware he was in someone’s home, very curious and kept us informed of what was wrong and what was required. Only down side was the replacement parts took 2 weeks to arrive. Engineer arrived sand week. Out Range is working as it should. The wife is happy she doesn’t( or the oven did) ruin meals she prepares. I was happy that repairs and nee parts Cost £200.00, new range would be £1000,00 plus.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Eve Figaro
Verified Buyer
“Good efficient service when I was struggling to find someone to repair my washer dryer. I'd almost given up hope of anyone coming out to help me. The engineer who came was very professional and fixed the problem in no time at all preventing me spending an enormous amount of money on a new machine.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Anonymous
Verified Buyer
“Easy to book & Nick was excellent”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Nikki Shepherd
Verified Buyer
“Excellent swift service, with superb communication too!”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back accordingly. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Mike
Verified Buyer
“I asked for an engineer to come out and repair our cooker hood - it does not have a working fan. Approximately 2 weeks ago the engineer arrived and spent 5-10 minutes assessing the situation, and told us we needed a new motor. We agreed that I would order the part and to let him know once it was delivered. I did this and let him know - 2 days after his original visit. We arranged for him to return the following week which he had to cancel due to vehicle problems. OK. It happens. We rescheduled for the next week and when he arrived he said I had ordered the wrong part - it is the correct motor for the model number. He originally said it needed a new motor - which I ordered. He now says we need the entire Motor Unit Assembly - a part which is not available to order from CDA - the manufacturer. It needs a new motor. The assembly unit is already there and not damaged so should be able to be re-used. Why the engineer is saying the whole unit needs to be ordered only he knows. It feels as though replacing the motor will be a more time-consuming job, hence his reluctance to do it. I am told I must contact the engineer by NAC but his mobile voicemail is full so I have texted him. It feels as though unless he orders the part himself and I pay of course (I'm not confident he will want to do this) It's hard to see how this issue gets resolved. I am not an expert on cooker hoods! It is very frustrating when you spend what seems like hours either contacting the manufacturer or engineer and go round in circles. As of now, there is no real way of resolving this. Unless NAC step in. I do not appear to be getting anywhere with the engineer and NAC are only available by email All in all, I cannot recommend NAC. The moment a job gets remotely challenging, the engineers do not want to know and NAC are not easy to communicate with. All you want is to speak to someone to sort things out, something you can't seem to do with NAC.”
Helpful Report
Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.
Danny
Verified Buyer
“Horrendous company with terrible service and low ethics. In short, we have forked out over £200 to these people and have zero return from that - firstly, they were unable to take the cooker hood off the wall to replace the motor and expected us to do that (two pensioners!) and secondly, they replaced a light in the oven which then only lasted 3 days, only to be told that it is our problem and they take no responsibility. They are very quick to take money but deliver the most atrocious service I have come across in many, many years. My advice to others - AVOID!!”
Helpful Report
Thank you for your feedback. We are sorry to hear that you feel this way about your experience. At NAC, we are committed to providing a high level of service to all of our customers, and it is always disappointing to hear when someone feels we have fallen short of those standards. While we cannot comment on specific details here, we would like to assure you that we operate with integrity and fairness in all our services. Our team follows industry-standard practices, and we work hard to resolve any issues that arise during our visits. We are proud of the excellent reputation we have built on Reviews.io, and the vast majority of our customers are satisfied with the service they receive. Please rest assured that we review all feedback internally and take action when necessary to improve our service where possible. Kind regards, NAC Customer Service Team
Josh
Verified Buyer
“Maria was amazing on the phone and managed to find me an engineer today, he’s just called me to say he’ll be here in 20 minutes. Thank you both”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Lucy Mercer-Kelins
Verified Buyer
“Very efficient. Very helpful staff to change timings to suit. Everything was done quickly but properly. Back to normal in no time and didn't break the bank to do it.”
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
NAC Domestic Appliances Ltd is rated 4.8 based on 1,096 reviews
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