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NAC Domestic Appliances Ltd Reviews

4.8 Rating 1,059 Reviews

97 %

of reviewers recommend NAC Domestic Appliances Ltd

Company Reviews

4.8

Based on 1,059 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

Visit Website

Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

4 Calder Close,
Calder Park,
Wakefield
Wakefield
WF4 3BA

NAC Domestic Appliances Ltd 5 star review on 21st December 2023

NAC Domestic Appliances Ltd 5 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

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“Excellent communication Kept up to date with visit Engineer arrived within allocated time and corrected fault on fridge. Cleaned up well after work.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“James said he’d come a repair my washing machine and he did. Very impressed with your organisation. I’ll use you again. Margaret Breading”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Guy rang me regarding repair to American fridge freezer within minutes of requesting repair. He came promptly and was very friendly and courteous. Our fridge was 17 years old and they struggled to find parts from LG being over ten years old. Guy ordered one from eBay based on info we gave him from error fault, and model number etc, which took an age to come and it actually never turned up. We went on a short holiday and he gave us instructions as to what to do while away. In return he and his son visited and gave filters a thorough clean, which he hoped would sort it. Unfortunately it didn’t so in meantime Guy took photo of needed part, googled it and came few days later and fitted it. He went that extra mile to get right piece for an ageing freezer that many wouldn’t have bothered about. Very impressed with service.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“The engineer was very pleasant and helpful. Unfortunately our cooker was beyond repair but he advised on alternatives. Would definitely use again.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“I required a leak on my dishwasher repairing which required two visits due to ordering a necessary part. I was impressed by the professional, polite and respectful job.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Excellent service from NAC. Easy to arrange the appt and the engineer was knowledgeable and did his best to resolve the problem with my dishwasher. Unfortunately, the problem could not be resolved but thank you for trying.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Very good service from our engineer Dylan and team.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Swift response to my problem, friendly and efficient service”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Engineer arrived as promised. Repair achieved in less than an hour which saved me replacing the dishwasher. Well worth the money. Thanks to the engineer who was professional and polite.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Good communication throughout. Diagnosed the problem quickly. Part fitted the following week. All very efficient. Will use again.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“NAC dealt with the breakdown of my hob very efficiently. I have no hesitation in recommending them.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Very professional and punctual”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Perfect service! They came out the same day I called them, the engineer was lovely and fixed my washer quickly. And no hidden charges, all done for £90 call out fee. I would absolutely use this company again.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Good communication, friendly and efficient service”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Helpful and knowledgeable young man. Very satisfied . Will definitely use again if needed.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Job well done. We had purchased new door seal for washing machine then realized it was beyond our capabilities to fit it.Quick call to NAC and they organised a local engineer to do the task. He arrived on time and very quickly had the new seal in place.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Very good service. Most of the things have been fixed on the oven, just waiting for the bulb to be replaced.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Engineer, Danny, was very professional and friendly in his approach, and fitted new parts to the fridge freezer with a minimum amount of fuss. Would definitely recommend.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“So glad I found them. Efficient, friendly and prompt. Next day visit and resolved on that visit. Delighted. Will continue to use. Have called out for tumble dryer and dishwasher.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Service from start to finish was horrific. Engineer first attended in mid-August initially due to an issue with smell coming from the drains of our dishwasher - the machine was in working order at this time other than that. Advised that a part would be needed and that it would need to be disconnected due to a faulty earth cable. Returned two weeks later with the wrong part. Contact centre then told me it would be a 6-week delivery timescale for the correct part. Asked for this to be expedited which was bluntly ignored. In the end, the engineer returned 17 weeks after the first visit to fix the issue. Had many discussions on the phone and on e-mail with the contact centre to which the only response I ever got was 'we can only apologise'. There was no attempt to offer compensation of any sort nor was there any effort to expedite the part. When asked - on several occasions - to speak to someone more senior, to escalate my complaint or to even provide a complaint reference (a legal requirement), they refused or simply did not respond. Due to the lack of sufficient response - or occasionally lack of response altogether - I attempted to reach out directly to the company MD. Unsurprisingly this was met with no response. The only positive was the engineer seemed to be friendly and professional. I would not recommend using this company to anyone and will be looking to report them to trading standards.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

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NAC Domestic Appliances Ltd is rated 4.8 based on 1,059 reviews