Name: NAC Domestic Appliances Ltd
Address: 4 Calder Close, Calder Park, Wakefield, Wakefield
Rating: 4.81

“An oven repair turned out to be quite complex, necessitating several visits and phone calls. The visits were arranged promptly, the engineer was professional and pleasant , and I was kept informed by phone in a courteous and helpful manner.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Engineer on time as promised.Great guy in Rafael.He gave us sound advice about our Fridge/Freezer which we took. We certainly will be calling on NAC when we require your service. It's very reassuring to know that we can call upon a trusted,fair repairer. Thanks again.👍”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Engineer was helpful and carried out the repair with no fuss”

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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Very quick same-day response. Arrived on time after 'phoning ahead. Solved the problem quickly and efficiently. Very polite, tidy and cleared up after himself. Would recommend this firm.”

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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Great service. We needed a repair to a fridge. The engineer visited on the day promised and fixed our problem fridge very efficiently. Would use them again.”

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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Really well organised, very efficient and professional. Would highly recommend.”

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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Great communication from the minute I called. Fast call out time and engineer was very professional and friendly. Would definately use again! Thank you!”

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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Very swift service - would recommend.”

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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Went well , good service”

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Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Friendly, non-nonsense, professional, value for money”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“The engineer was very helpful and explained what was required to repair the gas oven.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“It is one of the wonders of the world that someone can come in, mend, check that the repair has worked and leave all at a reasonable cost. This wonder exists at NAC. Thank you for repairing my dishwasher Tim!”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Thew technician arrived when he said, did his job without fuss, diagnosed the problem quickly and reepaired it. Fantastic, thank you.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Arrived on time and unfortunately could not repair it. The parts cost more than buying a new tumble drier !!!!!!!😡”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Disappointing. Beware, false promise of repairing your appliance We paid for NAC to do an assessment of our washing machine, for which they charged £96 for the call-out visit, with the agreement they will find the fault and repair the machine, on the understanding we would only need to cover the cost of the part/parts required to repair it. The engineer attended our home quickly, and advised it was a simple drum assembly. This would be a straightforward procedure and not overly costly. Initially, after the engineer's visit, NAC sent an email to try to persuade us that the repair would be 'very costly' due to the cost of the parts, and it wasn't guaranteed it would be fixed - due to the nature of the repair, the engineer might find 'further issues,' and so the repair would be excluded from the repair guarantee. The company therefore recommended that the machine be replaced, as it was 'beyond economical repair.' We challenged this response and asked for a quote for the repair. The engineer returned to our property to look at the machine again, however, and advised drum assembly would be perfectly feasible, and has been done many times before. NAC emailed shortly after this second visit to advise it would take 3-4 weeks to receive the parts, and that the cost of said items and shipping would still cost us in excess of £300. My partner had checked the cost of spare parts required online and found the price the company quoted had been inflated three times the online price. The total cost of the repair was almost double buying the machine new.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“AVOID * AVOID * AVOID 4 days before I was due to sell my house in April this year I called these people out to attend a 13 year old dishwasher which had packed in. What ensued since then has been a complete fiasco. The engineer came, made his assessment and told me the appliance could be fixed for £476, £90 callout fee + parts. Paid up front and had to wait 2 weeks for them to order parts (don’t keep them in stock) and when a new engineer came to fit them, the appliance still didn’t work. Engineer 2 told me the fault had been mis-diagnosed and told me the fault was elsewhere. They tried to charge me another £3-400 for that, then thought better. Engineer came back to fit new parts, 2 weeks later, and the appliance still didn’t work, another mis-diagnosis. I was then told the PC board was the culprit but because Miele had discontinued the original part and as NAC are not approved repairers of any of the Brands whose logos they use to promote their business (and Miele won’t talk to or advise rogue repairers like NAC), I was asked to source the replacement part and NAC would fit it. With 2 mis-diagnoses and an appliance which still didn’t work after around 6 weeks of waiting I had no confidence in NAC’s ability to successfully make the repair so I replaced the appliance with a new one. In attempting to get my money refunded I met with resistance, misinformatio and a complete lack of communication and respect for the customer. It took many emails and phone calls to finally speak to Adrian Welke, the owner of this “fine” Family run business whose only excuse was effectively, “our engineers don’t have a crystal ball”! He also told me (before I knew I was talking to the owner) that he was “not in a position of authority to approve a refund” and could I re-submit my claim. I did so and despite several follow ups on my part, have heard nothing since June this year., I have tried to get NAC to tell me to what level of professional competence their engineers are trained….nothing! I even had to write directly to Review.IO to get them to send me a review invite, something NAC refused to do. I have informed Miele of my experience and the claims NAC make about their ability to repair their appliances…..NAC Repair are NOT accredited repairers of any of the Brands whose copywrite protected logos they use to promote their business and I am in the process of advising all those manufacturers of the practice. Meanwhile, having paid almost £900 to fix the problem with a 13 year old dishwasher, NAC still refuse to accept any responsibility. BEWARE!!!!!!!”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“1 Star rating as no option to leave 0 stars! Not great at all I'm afraid. Flatter to deceive would the best expression. Quick to respond and book a visit and low visit costs. However after that our experience was just dreadful. Engineer James Keith was in and out quickly diagnosing that the appliance (washing machine) needed a new hose pump. Fine, paid for visit and new part and then waited a week. He came back to fit part and whilst fitting it noticed there was a hole in the drum and tub assembly, and that would need changing. NAC then contacted me to say that the machine was now uneconomical to repair, basically condemning it. No report, no job sheet, no formal diagnosis with photos, just £145 spent and effectively wasted and a new washing machine purchased. I contacted NAC to ask for a refund for the second visit and the part unnecessarily fitted and they declined repeatedly. They claimed that the engineer could not have determined the hole in the drum and tub at the first visit as could not run a cycle but that is false as he determined the hold in the drum and tub whilst fitting the part so if he had taken the part out at the first visit and inspected the whole machine he would have determined the machine was uneconomical to repair at that point negating the need for a part or 2nd visit. I run an engineer company in albeit a different field and our engineers have confirmed this. They fix their own washing machines you see. I asked to speak to a manager and was declined on numerous occasions and had to chase for photos and reports and after 2-3 weeks finally received an overview on an invoice and the photos. No call from a manager and no refund for the second visit and part. It is only £70 odd so not the money, it is the principle of poor diagnosis and wasted time and money when a new appliance just needed to be purchased. So wasting time and money which could have been invested in a new appliance. So that's bad, but this is where it gets really bad, with NAC showing really sharp practices. The review site they use to collect reviews is review.io. They are required to send a review request to all customers who use them. I asked for this to leave this review and they refused on multiple occasions. I finally had to go to reviews.io to force them to send the review link. Therefore they are showing a bias deliberately towards customers they know will give them a good review. THEREFORE DO NOT TRUST THEIR REVIEWS AT ALL!! A manager from NAC still has not responded to me on this and also the reviews.io experience with them has meant that not only would I never use them again, I would urge no one to use them again as they are clearly not trustworthy! Everyone gets bad reviews, include my own business as you cannot get it right all of the time, but this is deliberately deceptive and very sharp practices, not to mention dreadful customer service!! AVOID AVOID AVOID!!”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“NAC contacted MBAR Services from Barking to carryout the work. I found the engineers, Mr Humza and Mr Collin, very professional and competent with the repair. Despite the complexity of getting the parts needed, they persisted to complete the work to customer satisfaction and carried out full test for leaks etc to ensure the new door fits well . Strongly recommended.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Good all round service. Kept informed of visit timings and the engineer was very polite and safe. We would happily use NAC again.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Very good and fast service! The engineer was very covid aware and wore his mask throughout the repair. Very pleased and would definitely recommend”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

NAC Domestic Appliances Ltd Reviews