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NAC Domestic Appliances Ltd Reviews

4.8 Rating 1,059 Reviews

97 %

of reviewers recommend NAC Domestic Appliances Ltd

Company Reviews

4.8

Based on 1,059 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

Visit Website

Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

4 Calder Close,
Calder Park,
Wakefield
Wakefield
WF4 3BA

NAC Domestic Appliances Ltd 5 star review on 21st December 2023

NAC Domestic Appliances Ltd 5 star review on 20th December 2023

Anonymous

Anonymous // 01/01/2019

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“Rang NAC Saturday evening for a Bosch oven repair, had engineer out 1st thing Monday morning. Grand service we would definitely recommend.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Engineer arrived on time, dealt with the problem quickly and even showed me how to stop it happening again! Would definately recommend.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“A quick and efficient service! Nathan our engineer was knowledgable, courteous and identified a solution to our problem quickly. The overall service we received from NAC was brilliant and I would definitely recommend using them.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Excellent service from phone call to repair”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Excellent service. Arrived on time and job done with little or no fuss. Left the kitchen immaculate. Thankyou.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“I would like it known that your service was much better than I expected. These days a call centre environment leaves me with a sense that customer service is more based on fitting people into the company's restricted ways than actually solving their problems. I have to say that your company, NAC, was much better than that. Your call centre and automated messaging was appropriate and kept me informed of the visit times and job progress. Your engineer Ben was excellent, he solved an issue for us which Gaggenau themselves did not offer any help with at all. I tried two other local appliance repair places who either wouldn’t come to the job, or blankly said they couldn't help. Ben’s first visit provided us with a make-do solution, which could have worked. But he took the time to look up the required part and instructed the order through your head office. I was offered the replacement part at a decent price and the job completed as promised and very efficiently. This level of service is not common, believe you me. So, well done Ben for being the type of person to solve the issue fully, and well done NAC for putting the service structures in place to make all of that happen. You can tell I am very impressed by your approach to these repairs. The job was not a big one, it was to repair a knob and switch on a Gaggenau induction hob. Maybe the size of the job and the intricacy in having to think through a solution was what put others off, but your approach did the job. Please pass on my feedback to Ben, he is a very courteous, prompt, diligent and professional engineer, but exactly the right approach that customers need.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Prompt, efficient and courteous. It's impossible to know how long a repair will last, of course, but everything seems to be fine so far. The issues were clearly explained. The charges were made clear up front and were in line with expectations.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“The engineer was excellent, very throrough and knowledgeable.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Our double oven developed a fault and we could not get the bottom oven to work. Contacted NAC who were very helpful and booked an engineer's visit for the next working day. A 4 hour window was given and the Engineer arrived with 10 minutes to spare - it would have helped if NAC had given an update from the Engineer detailing his expected arrival time during that window. When the Engineer arrived, the oven was working again. A repair was no longer needed. I asked the Engineer if the full charge for the visit still applied. He said that I should contact their Customer Services but he understood that if the fault recurred again within 3 months that I would be charged at half price? I expect NAC to follow up on the "appliance now working" report from the Engineer without the need to contact them direct and I am hoping for a reduction in the fee for what was a 2 minute visit by their "running late" Engineer. The Engineer was only with us for a couple of minutes”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Efficient on site engineers supported by ‘could do better’ back office. Day1 Engage NAC Day 4 Engineer on site, needs to order part Day 10 Engineer back on site with part. Fitted job complete. Engineer appts are 4 hr window, needs to be better than that, say 1 hr window. NAC need to be more honest and upon paying for anything with them they should say “worst case you could be without a working appliance for 10 days” in this case I wouldn’t have used them.”

Helpful Report

Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.

“Used NAC for a washing machine repair. The booking system was simple, though naively I'd hoped that having given a clear idea of the problem, the engineer might come with the appropriate part and do it all in one visit. However there was no real delay in ordering the part and him coming back to fit it. The first visit the engineer was late and I had to contact the company to be reassured he would be on his way.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Very good service from initial call to fixing the Hob problem, very friendly engineer”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Even though he was running very late the engineer still came on the day booked, very quickly diagnosed fault and repaired. Can't fault the service received. Not used the repaired appliance yet.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Good morning. Impressed with service. Visted requested at start of a w/e so wasn't expecting miracles, however engineer visit promised for following Monday. Nathan attended, having previously advised a shorter time slot and phoning at 20 mins out. Fault quickly diagnosed (blown heating element due to limescale build-up, causing ring main breaker on dis. board to trip out). Following day, advised part ordered, with expected deivery within 5 working days. We were contacted a few days later (Thurs or Fri of last week as I recall) and offered a visit to fit part yesterday(Monday). We requested visit after 10.00 am as we had a prior arrangement that couldn't be missed, however Nathan called about 8.15 to say he'd be with us in 5 minutes. He arrived, fitted part, tested appli. and was away in around 30 mins so we were able to keep our planned appontment with time to spare. Good result, many thanks. JS”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“David Mills assessed the problem with my Bosch washing machine correctly, and an electrician has just replaced the socket. It is good to know of reliable firms.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Came out the next day, engineer phoned to get details so they could bring the likely part needed so they could repair immediately. Have used previously and would use again as they are efficient and reliable.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Very happy with the service provided the engineer explained everything fully and was knowledgeable.”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Excellent service. Friendly efficient engineer who explained everything in detail for me. Recommended”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“The service was excellent. Engineer arrived as promised and completed the repair to our fridge freezer. Very pleased and would recommend to anyone”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

“Good all round service quick & efficient”

Helpful Report

Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.

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NAC Domestic Appliances Ltd is rated 4.8 based on 1,059 reviews