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NAC Domestic Appliances Ltd Reviews

4.8 Rating 1,111 Reviews
97 %
of reviewers recommend NAC Domestic Appliances Ltd
4.8
Based on 1,111 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read NAC Domestic Appliances Ltd Reviews

About NAC Domestic Appliances Ltd:

NAC are providers of both in-warranty and out-of-warranty repairs for domestic appliances (“white goods”) nationwide. We work with a network of qualified and experienced appliance engineers to provide premium levels of service at a reasonable cost.

With relationships with manufacturers, parts suppliers and experts across the UK, we can provide the finest level of advice and support to ensure that every repair done meets the highest expectations. We offer a full guarantee on our work with full confidence and do our utmost to leave every customer with a fully working appliance on the very first visit.

Our engineers are experts across a huge range of famous brands, working with cookers, dishwashers, washing machines and more. Whether it’s an extractor hood that’s stopped keeping the kitchen free of smells, or a tumble drying suffering a grinding noise as it spins, we can source the parts and an adept repairer to get it fixed as quickly as possible.

Visit Website

Phone:

0333 016 9622

Email:

customerservice@nacrepair.co.uk

Location:

4 Calder Close,
Calder Park,
Wakefield
Wakefield
WF4 3BA

Very good service, pleased with the prompt and ease of booking.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Booking of engineer was very efficient and informative. Engineer called before arriving. He was very knowledgeable and soon had appliance working again. Everything done on time. Thank-you
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
I'm really pleased with the service I received. Next day call out and a text to give a time slot, which if not suitable I could rearrange. David arrived promptly and I was delighted to learn the the call out fee included his return to fit the new part. NAC advised me of the cost and at all times I had the option to say no ... but I didn't! New part fitted and dishwasher working again. I'll certainly use NAC again (if needed) and will recommend to friends.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
We have a range master cooker which had been burning everything that went in the oven so we had to keep turning the temperature down to try and get the right temperature. I was reluctant to pay official range master call out charges and managed to find the number for NAC. The call was answered immediately and an engineer booked to arrive 2 days later. The call out charge was very reasonable and this included a further visit if they didn't have a spare part. The engineer arrived on time and managed to get the thermostat working but still gave me the choice to change the part. I decided for the part to be changed and the price of the part was very reasonable. In all the engineer was with me for well over an hour and made no mess at all. Watching the engineer work , I certainly wouldn't have tried to do the job myself as there were so many electrical wires, screws and gas to contend with. I will most certainly use NAC in the future and wouldn't hesitate to recommend them
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Very pleased with the service we were given , fast, professional and Richard was helpful.Would recommend to family and friends .
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Their technician was fine, response time was fine. The Mark up on the spare part that they bought from Neff to fix our oven was excessive (100 percent, i.e. they doubled the price). Also, had a particularly rude customer service agent, Michaela (spelling?) when I called their call centre. I even called out her rudeness to her which she just brushed away, not a very nice human being, let alone customer service agent.
Helpful Report
Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.
Arrived promptly, diagnosed and fixed the problem Knew his stuff
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Mike promptly dealt with the problem for us.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Very happy with the speed of response and friendly, professional customer service
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Initial experience and confirmation of booking repair to mechanism of our "slide and hide" oven door, was excellent. However notification of subsequent delays in sourcing needed part, were not conveyed in a timely manner. Technician was able to complete repair when they eventually attended, ensuring we regained full use of our oven,
Helpful Report
Hi, We are very sad to see your comments - These comments do not reflect the level of service that we strive to give our customers that is reflected in our "Excellent" overall Score. We appreciate, that while carrying out many thousands of repairs every month throughout the UK, sometimes, things will go wrong during the repair process or a very small percentage of our customers may not be happy with a repair visit outcome. We will look in to your review content internally and contact you if we need to discuss anything further. Kind Regards, NAC Customer Service Team.
Your emgineer was promptly on time very experienced solved our problem and gave a good explanation
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
on time- brilliant communication. very professional and polite engineer. This was an urgent next day repair so I could not be more pleased.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
A very prompt service and the engineer knew his job, what he needed to do the job, ordered it and a few days later came and mended our cooker. Would recommend them to anyone and would certainly use them again.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Excellent service, Good communication very helpful .Got an appointment the next day and got the problem fixed.Repairs are guaranteed for 6 months.Will definitely use them again.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Excellent service
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Speedy, friendly and efficient. Highly recommend.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Quotes were quick and reasonable , engineer turned up as arranged, rapid , polite service , very happy will use again and would recommend them.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Job not finished yet awaiting part
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Fantastic service from start to finish. Spoke to a very helpful person who placed my repair with a service technician who in turn contacted me within the hour, he in fact came to us that same day and fixed the problem within half an hour Companies like this are hard to find, highly recommended by me
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
Call booked for following day but actually took place same afternoon. Problem was simple but parts quickly ordered charged at cost and fitted within a few days. Easy comms with fitter and a painless, reasonably priced experience.
Helpful Report
Hi, Thank you for your recent review of NAC. Your comments are very much appreciated and they will be fed back to the Engineer that attended. If we can help again in the future, please feel free to get in touch. Kind Regards, NAC Customer Service Team.
NAC Domestic Appliances Ltd is rated 4.8 based on 1,111 reviews