Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 8,536 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 8,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 5th March 2025

M Mawson

Panda London 5 star review on 11th January 2025

H Blades

B Radomska

Panda London 5 star review on 30th October 2024

K Deam

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“one is not quite enough and 2 is two many”

Helpful Report

“Can’t do a review as I haven’t slept on it yet, as I am only trying to register the warranty”

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“Excellent product and it fits and Does not move. Stayed in one hotel ,they had them had a peek saw them in costco sorted. Very comfortable.”

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“Products bought are well packaged and seem of good quality but only time will tell. Not used the product yet to provide full review but had significant issues with the delivery and communication which delayed delivery and caused some inconvenience.”

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“Very efficient service, the mattress topper arrived the next day.We have slept on this for 2 nights.I have found it very comfortable but my husband has complained of backache. I would also like to purchase a mattress for our other bed but my husband is reluctant. Your mattresses state that they are medium to firm,where as we would like a medium to soft.”

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“It’s ok but not amazing”

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“It's to early to give product review, however ordering and delivery were all good. Maybe you should not ask for a product review until near the end of the 30 day trial.”

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“I didn't expect that this topper would be so soft! After three nights trialling I'm still deciding wether this topper is actually doing my back any favours? Its a shame no one talks about this in these reviews as it would have really helped my decision making. I suspect I will use it for something else in the end as I prefer a firmer sleeping experience.”

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“Bought it hopefully to relieve lower back pain. Has'nt helped. Ok for wife. I'm sleeping in armchair. Might need different style mattress”

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“I have had a Panda mattress topper for a few years and it really helps reduce joint pain on knees and hips. When I removed the cover to wash it, in bright sunlight,I realised the foam has discoloured all down the centre. I guess with perspiration,so have just bought another. But it is much thinner foam than my original one. I haven’t tried it on the bed yet but I’m worried it might not be so good.”

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“I've only just put the thing on, so it's not like I can say much...I'm honestly just over here trying to register the warranty for it.”

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“So far so good - 3 nights so far, hence 3 star.”

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“Lovely pillow, great quality and it felt so squishy and cosy but not suitable for front sleepers. It’s just too high!”

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“I would have give this a four star for how it feels to lie on and the comfort etc. However come on panda have a think how you're making these straps. Making them so they stupidly go on and angle is terrible as it keeps just pulling off under the mattress. This should have been designed so the straps go right underneath from the sides and not on the corners of a mattress.”

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“I haven’t been using it long enough to give a fair review but it’s extremely well made and I’m hopeful”

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“Update: After posting this review I was thankfully called by Callan from Panda, who got right to work to make this right and was able to organise the correct collection 2 days later, right before the holidays. The experience was disappointing but they did make it right in the end so I've updated the review accordingly from 1 to 3. Thank you. After liking their pillows, I ordered the Panda Hybrid Bamboo Mattress last month as we needed a new one we were quite excited. We were disappointed however to find that it was much firmer than expected going by the description. That was fine though as that's the way online purchases can work, and there is the 100 night guarantee, so we asked to return and ordered a mattress from another company. This was actioned and we waited for the courier but this is where everything sadly went south. After selecting a date with the courier, which was almost 2 weeks later, they finally called on the day to say they were coming to deliver our "new mattress". Confused we clarified this was a return but no the courier somehow had another Panda mattress to deliver to us and wouldn't be able to take away the one we already have due to not "having the slips". They washed their hands of it and cancelled the delivery so I've now been left with a heavy king size mattress that I've had to move myself since our new one is coming and will no doubt be stuck with over the whole holiday season now. I've tried to contact Panda today to try and rectify the situation ASAP as there's no place for this massive mattress but I've got no response via email hours later and their phone line just goes to voicemail extension "1001". A very disappointing experience. I won't be buying from Panda again.”

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“The topper is comfortable. When I opened it I noticed a mark in the centre indicating it has been previously used. I emailed the company and have not heard back from them. That part I'm not impressed with”

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“Received “bamboo” mattress protector as present for child. It is very plastic, surprised the sides were plastic which really didn’t need to be. Also delivered in a plastic bag with plastic label tie. All in all not very sustainable as claimed. Product quality is otherwise reasonable and delivery was good.”

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“Purchased for my partner first night to sleep will see how it goes but feels lovely so far”

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“I was really hopeful this was going to ease my back and hip pain unfortunately it has not made any difference and unfortunately because my matress is high anyway the sheet won’t won’t fit over the topper and my matress. On the plus side it is very comfortable to lay on.”

Helpful Report

Panda London is rated 4.9 based on 8,536 reviews