Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 8,536 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 8,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 5th March 2025

M Mawson

Panda London 5 star review on 11th January 2025

H Blades

B Radomska

Panda London 5 star review on 30th October 2024

K Deam

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.”

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“Very good quality recommend to everyone”

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“Excellent service, arrived within 24hrs of ordering!”

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“Great service”

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“The mattress topper is very thick and has made a big difference to the mattress and feels really comfortable.”

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“Don't buy this product if you live in the US. They will not honor their free shipping return policy. It will cost more to ship product back vs the cost of goods.”

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“Excellent product well packed and easy instructions”

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“Product as described. Customer pleased with quick delivery”

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“Very good product with very quick delivery.”

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“Just got the topper...lm trying to get a guarantee...so cannot review yet”

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“Excellent delivery time.Ordered Friday lunchtime,delivered Saturday by noon.”

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“Purchased a king size a year ago so pleased with it the best topper ever had So decided to purchase for our two single beds so bought 2”

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“No neck support at all and too high, feels like sleeping on a balloon of sorts.”

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“All the reviews on here say how fast the delivery is, I ordered one from the Panda Store on Amazon over 2 months ago and it still says it hasn’t been dispatched.”

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“I originally gave Panda 5 stars as I had to give a star review to register it. After using it, I give it one star. It’s OK, nothing special, but if you cover it with a mattress protector, as suggested, it’s so slippery that the protector wrinkles and if you remove the protector the topper wrinkles even more. Unfortunately, I disposed of my old pure wool topper which never wrinkled so I’m stuck with this until I can afford a new topper. I wouldn’t recommend it.”

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“Paid for Saturday delivery to my home, DPD sent me a message at 17.15 to say it’s been delivered to the post office! The post office shuts at 1pm so I cannot pick it up until Monday. This is appalling I paid £6.99 for delivery to my home on a Saturday because I work during the week, this was conveyed to Panda Bsmboo. This is terrible customer service and I’m really not happy. No proper communication from Panda Bamboo either. This is the most stressful purchase I have ever made and I would never recommend this company or its courier service to any one!!!”

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“I have been very disappointed with the bamboo bedding. After only a couple of washes (on a wool/silk cycle at 30c using a mild detergent) it started pilling. The fact it can only be washed at 30c is a problem because it doesn't clean properly. The fitted sheet is too small and unhooks itself from the corners when laid on. And after only after a few months, they are literally falling apart (see photos). Bamboo bedding is an overpriced, poor-quality gimmick. Spending the same amount on decent cotton (which I have now done) will give you something of much higher quality.”

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“Great pillows - but they're far too small to put any standard pillowcases on and Panda do not sell any pillowcases that actually fit them. It makes no sense! Customer service will constantly ignore any questions or provide any real information, it's just generic canned responses”

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“Twice in a row received defective products which makes me question the quality of items. First one was duvet covers, which tore apart & lost buttons after 3rd wash. Received replacement for it, however they put incorrect address and it went to someone else. After finally receiving it, can again say that price is not worth the quality as buttons loosens up so easily, already lost one and second is about to fall off. Had to sew it myself. Second item was Cloud duvet, which also arrived defective. Missing a loop on the side, which is even more inconvenient (to pack back and send a whole Super King sized duvet). It is physically hard. CS didn't even ask if I would like a replacement and send it out. Now Im stuck with 2 duvets that needs to be send out. Also, cloud duvet is definitely not for 4 seasons, how it is advertised. It is pretty warm/hot with it in winter and see no difference from a £40 Ikea duvet. CS is great, however they completely ignored my last message asking them about how to pack it and if it is fine to use different box.”

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“Ordered it quite a while back and it still hasn't turned up so can't review it but I can review how disappointing your delivery service is . If I ever do get it which I'm now doubting very much ill give a review then but as of now ... no star rating from me”

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Panda London is rated 4.9 based on 8,536 reviews