Panda London Questions & Answers

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

I have been looking for some kind of bedding that would keep me cool as I have a chronic illness and get hot night sweats. Would you Panda mattress topper help cool me down when I get to hot. Thank you.

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Asked by Marion (2 weeks ago)

Is this a soft support I can’t have anything firm I’m lightweight and suffer chronic bone pain I’m desperate for something to help

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Asked by Patricia (3 months ago)

Hi , can you please tell me if the panda mattress is soft/med or firm . Many thanks

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Asked by Belinda Miller (3 months ago)

I have osteoarthritis in my back so painful at night. Will this help?

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Asked by Jane Wilson (4 months ago)

Do you need a pillow case with your Panda pillows?

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Asked by Rachel (4 months ago)

Where is the mattress topper made please?

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Asked by Sophie (5 months ago)

Hi, which pillow is the best for my 2 year old?

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Asked by Denize (5 months ago)

Can this be used in line with electric blanket?

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Asked by Abii (5 months ago)

Hi, I have just received my mattress topper today. I ve laid it out on top of my bed, there is a lumpy fold down the middle of the mattress. Will this disappear when the topper expands ?

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Asked by Alison Anderson (7 months ago)

I have an eu double mattress and panda eu double memory foam topper on it. Will your eu double mattress protector fit over both of these properly or will it not be deep enough?

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Asked by Emily Powell (7 months ago)

Are any of these items good for temperature regulation?

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Asked by Jess (7 months ago)

Can I use a Panda mattress topper on an adjustable bed? (Single 3ft size). Thank you.

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Asked by Sarah (7 months ago)

Hi Can I cut the mattress to size? It needs to fit in my VW camper bed

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Asked by Andy (7 months ago)

What is the spring count for a Panda Hybrid Mattress in a king size?

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Asked by Leo F Magill (7 months ago)

What’s the main difference between the bamboo pillow and the hybrid one?

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Asked by Marina (7 months ago)

Does the Panda mattress sag or dip aftertime?

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Asked by Steve (7 months ago)

Is the bamboo pillow for side sleeper or back? Or both?

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Asked by Angela (7 months ago)

can I use my electric blanket with a topper

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Asked by Laura (9 months ago)

Hello Laura, Thank you for your question. Yes, it is completely safe to use your electric blanket with our Topper. Sweet dreams, Panda Team

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Answered by (7 months ago)

I have a pillow top mattress built on top of 9400 springs. The matress is a few years old and the pillow top is partially sagging. Can you put one of your mattress toppers on top ?

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Asked by Mark (10 months ago)

Can you put a cotton sheet over topper for protecting while sleeping

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Asked by Paul (10 months ago)

Hello Paul, Thank you for your question. Yes, you can use a sheet over the Topper. Sweet dreams, Panda Team

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Answered by (7 months ago)

Have tried the pillow before but thinking of trying it again. Is it still possible to ask on ordering if a soft one can be dispatched? Last time it was possible to request a softer one than the default medium firm one.

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Asked by Rosemary Eccles (10 months ago)

Can I put a fitted sheet on the mattress topper? Thankyou , Julie

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Asked by Julie cook (10 months ago)

Hello Julie, Thank you for your question. Yes, you can use a fitted sheet with the Topper. Sweet dreams, Panda Team

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Answered by (7 months ago)

How much is a single

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Asked by Brenda Everett (10 months ago)

Is the mattress topper firm or soft.

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Asked by A. Mallender (11 months ago)

Does the hybrid pillow fit a standard pillow case

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Asked by Shirley Mcdy (11 months ago)

What is the weight of a uk single mattress please?

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Asked by Pam (11 months ago)

Hi, Just purchased the Memory Foam Bamboo Pillow and after using it for the first time I did experience neck pain in the morning, found it slightly too deep for my petite head, will the pillow lose any of its firmest and eventually contour to my head or do I have to just give myself time to adjust to the pillow, did think about the kids size as not as deep, as otherwise love this pillow

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Asked by Sandra (11 months ago)

Hi can the topper go on this mattress - affinity collection ruddington 1800 pocket. It has dimples on it - tufted. 2 years old but kills my back.

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Asked by Jackie (11 months ago)

Does this topper really keep you cool? Had memory foam mattress before and was far too hot. Both husband and myself like a cool bed, only having 4tog duvet all year round. Do not want to make a mistake in getting foam again if too hot.

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Asked by Mrs Carolyn Futter (11 months ago)

The topper is amazing. Has transformed our sleep. I think it does keep you cooler at night.

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Answered by Rosemary (10 months ago)

Is the cover machine washable?

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Asked by Jill (11 months ago)

Hi is this enough mattress to use on a sofa bed , it can with a little mattress topper more like filled with cotton wool filling no good on its own ….thanks very much

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Asked by Christine (1 year ago)

Can you use an electric blanket with this mattress topper?

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Asked by Alice (1 year ago)

Hello Alice, Thank you for your question. Yes, it is completely safe to use the Topper with an electric blanket. Sweet dreams, Panda Team

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Answered by (7 months ago)

I'm interested in the Bamboo Hybrid Mattress but I'm overweight. Do you have any restrictions?

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Asked by Marina (1 year ago)

I’ve had a stroke hence paralysed down one’ side. I lay flat on my back 12 hours a night. Please advise

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Asked by Mrs Clarrie Harding (1 year ago)

Does the extra long single mattress topper come with a cover?

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Asked by Gillian (1 year ago)

Hello Gillian, Thank you for your question. All our Toppers come with their own Topper Covers. Sweet dreams, Panda Team

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Answered by (7 months ago)

Can you buy these for a superking bed

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Asked by Iris (1 year ago)

Can I safely use an electric blanket with my Panda topper AND waterproof mattress protector?

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Asked by Suzi (1 year ago)

Hello Suzi, Thank you for your question. Yes, it is completely safe to use these with an electric blanket. Sweet dreams, Panda Team

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Answered by (7 months ago)

Hi Is this good for motion transfer.. partner keeps waking me up ?‍♀️ Does it make you hot in bed ? Kindest regards

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Asked by Ang (1 year ago)

Hi, I have a saggy mattress and am thinking about purchasing this to help after hip replacement.I have no chair so will be on this most of the time. Any advance greatly received. Thanks in advance.

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Asked by Sue (1 year ago)

Hello Sue, Thank you for your question. Our Topper is a great option in this case, it will definitely make your mattress more comfortable. In case it doesn't work for you, you will be able to return it within the 30-night Trial. Sweet dreams, Panda Team

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Answered by (7 months ago)

I am thinking of purchasing one of your mattress toppers and would like to know where they are made please.

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Asked by Gabrielle Levett (1 year ago)

Our Bamboo Mattress Topper's are designed in the UK and made in China. We make sure of our bamboo’s eco-credentials by only sourcing from approved forests. If there's anything else we can assist you with, please feel free to get in touch. Panda Team.

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Answered by (1 year ago)

Does the topper need time to expand before using?

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Asked by Alison (1 year ago)

It advises 24 hrs i layer mine out on spare room carpet! You will find it's smelly but it soon goes, it's the most amazing topper you won't regret it or want to get out of bed ??

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Answered by Shell (1 year ago)

When do you think small double will be available?

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Asked by Kathryn Wilson (1 year ago)

The Topper will be available towards the end of this month. We'd advise you to join the Waitlist to ensure you are notified once the size you are requesting is back in stock. If there's anything else we can assist you with, please feel free to get in touch. Panda Team.

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Answered by (1 year ago)

Does the mattress topper contain latex?

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Asked by Karen (1 year ago)

Our Bamboo Mattress Topper does not contain Latex. Our research has shown memory foam to be the best type of material with the kind of comfort and support levels we wanted to achieve. We didn’t find latex, natural or artificial, to be able to match this. If there's anything else we can assist you with, please feel free to get in touch. Panda Team.

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Answered by (1 year ago)

What is the country of origin and/ or manufacturing of your mattress softener please?

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Asked by Conny (1 year ago)

Our Bamboo Mattress Topper's are designed in the UK and made in China. We make sure of our bamboo’s eco-credentials by only sourcing from approved forests. If there's anything else we can assist you with, please feel free to get in touch. Panda Team.

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Answered by (1 year ago)

Would you recommend a topper for a matress that has had its day?

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Asked by Pat (1 year ago)

It depends if got dips, if still firm then yes i adore mine and its not sweaty either!

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Answered by Shell (1 year ago)

Can the single topper be easily rolled up, as I need a topper that I can use when I go to hotels,

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Asked by Angie (1 year ago)

Yes my daughter does this for my Grandson!

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Answered by Shell (1 year ago)

When are you expecting the EU Double sized toppers back in stock please?

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Asked by Dianne (1 year ago)

Hello Dianne, Thank you for your question. All Topper sizes are now in stock. Sweet dreams, Panda Team

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Answered by (7 months ago)

Does the bath mat come in any other sizes?

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Asked by Mary Woodhall (1 year ago)

The Bamboo Bath Rug is currently available in once size which is 50cm x 80cm. If there's anything else we can assist you with, please feel free to get in touch. Panda Team.

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Answered by (1 year ago)

I have a fairly new mattress of high quality but I need it to be more supportive and firmer. Will your mattress topper be firm? Thanks.

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Asked by Sandra Collier (1 year ago)

We’ve designed our Panda Topper to give you that ‘new mattress’ feeling – 5cm of instant supportive comfort that will hold your back, neck, and hips perfectly in place. Our Topper provides a medium to firm support. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

The exact reason i purchased and the answer is yes yes yes !

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Answered by Shell (1 year ago)

Do you have student discounts?

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Asked by Roxana (1 year ago)

Unfortunately, we do not offer student discount. However, we do have a sale currently available on our website. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

My friend lend me her mattress as I just moved in a new flat. I am loving it. I am on the hunt of a mattress topper which I just added to my basket and then I saw the pillows. I want a couple but I can’t find reviews about it. I am a restless sleeper and I have neck pain. Are the pillows comfortable? I am looking at the normal bamboo ones. Thank you

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Asked by Roxana (1 year ago)

We’ve designed our memory foam pillow to ensure the ultimate comfort experience: supportive yet giving, with no danger of flattening. Using the very latest in memory foam technology, 3rd generation memory foam is uniquely supportive so it fits every individual. It allows the neck and spine to align perfectly as you sleep, and doesn’t lose its shape or density over time. Reliable support, night after night. If there's anything else we can assist you with, please feel free to get in touch. Panda Team.

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Answered by (1 year ago)

Is cover removable/wasableq1

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Asked by Susan Rae (1 year ago)

All our Pillows and Toppers have with a cover that is removable and washable. If you could please specify exactly what product you are specifically referring we'd love to advise you further! If there's anything else we can assist you with, please feel free to get in touch. Panda Team.

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Answered by (1 year ago)

Where do I find prices?

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Asked by Sue (1 year ago)

You can find prices of our products on our website using the link below: www. pandalondon.com Once you click on a specific product, you will be able to see the price underneath the description of the product. If there's anything else we can assist you with, please feel free to get in touch. Panda Team.

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Answered by (1 year ago)

Can l use the single memory foam topper on an adjustable bed

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Asked by David Goodwin (1 year ago)

With an adjustable bed, you can use the Topper but please note that there may be a slight bend in the Topper if the bed is elevated. Rest assured, this bend should go back to normal once the bed is flattened. If there's anything else we can assist you with, please feel free to get in touch. Panda Team.

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Answered by (1 year ago)

how thick is this topper

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Asked by Carol (1 year ago)

We’ve designed our Panda Topper to give you that ‘new mattress’ feeling – 5cm of instant supportive comfort that will hold your back, neck, and hips perfectly in place. It comes with our removable bamboo cover that feels naturally luxurious. If there's anything else we can assist you with, please feel free to get in touch. Panda Team.

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Answered by (1 year ago)

Hi Panda What if I wanted to return the mattress topper? How quick and easy is the process? Thanks

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Asked by Kay (1 year ago)

If you wish to return your Topper please do contact us and we will be happy to arrange a free collection for you, providing the Topper is within the 30 night trial period. Please reach out to us at info@pandalondon.com and the team can assist with your return request. If there's anything else we can assist you with, please feel free to get in touch. Panda Team.

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Answered by (1 year ago)

Does the delivery team take the old mattress away, or does a separate company deal with old mattress recycling? Asking because I not only need the new mattress delivered to my 1st floor flat (lift available) but the old one collected from the flat - no way could I manage either mattress myself.

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Asked by Gillian (1 year ago)

Hello Gillian, Thank you for your question. Please make sure to state that you would like the old mattress to be collected when ordering and our courier will collect it. Sweet dreams, Panda Team

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Answered by (7 months ago)

Will this topper keep me cool. That is my main priority as Inam a hot sleeper or do you have another mattress topper you would recommend

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Asked by Andy (1 year ago)

The Topper has gel-infused third generation memory foam. Using ‘open cell’ cooling technology, tiny heat-sensitive capsules react to your body temperature and expand when the memory foam warms. The extra space between the cells releases heat. This would equate to a temperature reduction of 1-3c. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Andy I'm a menopausal lady and it's been a game changer especially with there silky sheet! You can trial buy? Hope this helps

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Answered by Shell (1 year ago)

Hi I am looking for a new duvet - can't see any reviews on duvets just mattress toppers - can you help please.

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Asked by Lynda (1 year ago)

Thanks for reaching out! We are unable to link to specific reviews however if you search into Google 'Panda Cloud Duvet review', we have multiple on the first page which will help to provide additional information and feedback. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Which of the mattress toppers is the most cooling? I tend to overheat at night and I need something breathable with temperature regulating properties

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Asked by Elli (1 year ago)

We have one type of topper, which has HydroFoam. Using ‘open cell’ cooling technology, tiny heat-sensitive capsules react to your body temperature and expand when the memory foam warms. The extra space between the cells releases heat. This would equate to a 1-3c temperature reduction. We're aware heat can be subjective and The Topper comes with a 30 Night Trial when purchased via our website. This means it can be returned and for a full refund. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Does the mattress topper tie to bed?

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Asked by Pauline hint (1 year ago)

There are elastic straps in each corner that secure The Topper to your mattress. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Wheres my 10 year guarantee on my panda mattress topper

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Asked by Julie lawford (1 year ago)

We are a paperless company, there is not a form or documentation. This would instead be the order confirmation. We have all the information on our website: https://pandalondon.com/warranty/ To register, please follow the steps here: https://pandalondon.com/guarantee/ If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Hi I am a foster carer, I have a little girl coming to stay within the next to weeks that suffers with bed wetting … could you tell me when your king size Mattress protectors will be coming into stock please Thank u Debbie

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Asked by Debbie Breakwell (1 year ago)

We're expecting the Mattress Protector UK King to be back in stock within 2-3 weeks however unfortunately we are unable to confirm the specific date. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Hi. Would this fit my simba mattress without sliding and being baggy and loose like others I've tried?? Mattress is 25cm deep. ? Many thanks

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Asked by Sharon ton (1 year ago)

The Fitted Sheets are suitable for depths of up to 32cm and have elastic around all the edges - helping to keep it secure for all heights. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Hi, would the topper be suitable for myself as I’m obese weighing 15 and a half stone?

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Asked by Sandra (1 year ago)

The Topper has high density third generation memory foam (medium-firm) and would not have a strict weight limit. We recommend flipping and rotating every 4-6 months, same as other memory foam mattress toppers. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

How waterproof is this product is it suitable for someone with an ileostomy in case of any accidents? Many thanks

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Asked by Shelia (1 year ago)

The Mattress Protector has a waterproof layer on top however not the sides, making it more breathable than alternatives. We hope this has helped to answer the question. Do let us know though if we can provide more information. Panda Team.

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Answered by (1 year ago)

Do you do topper for a 3ft 6in by 6ft 3in mattress

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Asked by Aileen Graham (1 year ago)

The closest we would have is the EU Single however it would be slightly shorter than requirements. This would be 200x190cm. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Please could you give me the dimensions of a single bed topper Thanks

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Asked by Lesley Lee (1 year ago)

The Topper UK Single is 190x90x5cm. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Please can you tell which of your toppers are the softest

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Asked by C. Miller (1 year ago)

Our Topper is medium-firm and we do not have other versions available. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

hi can you use a electric blanket with this topper

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Asked by paul (1 year ago)

The Topper is manufactured following UK fire safety regulations. This means it’s completely safe to use with an electric blanket. Keep in mind, however, that memory foam is heat-sensitive, so you might experience that your Topper is softer than usual when used with an electric blanket. As good practice, we recommend that you turn off the electric blanket after 30 minutes to avoid the memory foam & blanket becoming overheated. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

How thick is the topper please and is it easy to roll up

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Asked by Jeff (1 year ago)

The Topper is 5cm thick plus can be rolled and folded when not in use and many of our customers do this successfully. Despite its high-density memory foam construction, The Topper can be compressed as tightly as the customer can manage, without losing its shape or integrity. Our Toppers, when manufactured, are wrapped using 4 tonnes of pressure. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

I wish to use the topper in my campervan. But I would need to roll it up each morning. Can you give me the dimensions of the topper when it is rolled up please?

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Asked by David (1 year ago)

We would be unable to provide specific dimensions as it would depend on how tight the Topper is rolled up and also if its bottom to top or width ways. The Topper is made with highly durable third generation memory foam which can be folded and rolled, thickness of 5cm. The Topper comes with a 30 Night Trial when purchased via our website so can be returned, without the box, if it doesn't work out. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Does the waterproof mattress protector help keep you cool going through menapause

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Asked by Elaine (1 year ago)

The Mattress Protector has a NanoTPU waterproof layer that is on the top only leaving the sides as breathable. This helps to regulate the temperature and not cause overheating. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Hi, with regards to the duvet, does it come with a cover or do you just put you’re not so quilt cover on top? Thanks

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Asked by Lucy (1 year ago)

The Cloud Duvet comes as it is however we recommend adding a duvet cover. The Cloud Duvet also has loop holes in each corner and can be secured to our 100% Bamboo Duvet Cover using the ties however any type of duvet cover would be ok. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Can you get extra bamboo covers for the hybrid pillows?

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Asked by Ian Bainbridge (1 year ago)

We do and they are available in 1-2 weeks at time of posting this reply, please see here: https://pandalondon.com/product/pillow-covers/ If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Do you sell a topper waterproof cover just in case my grandchildren have a accident when they sleep over. It would also stop the yellowing of a white mattress. Thank you.

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Asked by Lynne (1 year ago)

We don't have a waterproof cover specifically for The Topper however we do have Mattress Protectors which could be used, please see here: https://pandalondon.com/product/bamboo-mattress-protector/ If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

How thick is this topper what is it made of

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Asked by Anna Todd (1 year ago)

The Topper, 5cm high, is third generation high density memory foam with a bamboo cover. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

How firm is mattress

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Asked by Kevin shepherd (1 year ago)

The Topper is medium-firm and we'd put it at 6 to 6.5 on a scale of 1 to 10, 10 being very firm. The Hybrid Mattress is firmer and would be 7 out of 10. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

I would like to buy the identical cover x 2 that my Panda Memory Foam Bamboo Pillow ( Hybrid Pillow) came with can you help ??

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Asked by David Smith (1 year ago)

Thanks for the question! We have these for sale here: https://pandalondon.com/product/pillow-covers/ If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

What size are your bathmats please…? Can’t find the info on the website.

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Asked by Annabel (1 year ago)

The Bath Rug is 50x80cm. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Can I pay by barclaycard

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Asked by Irene duff (1 year ago)

We accept all debit/card cards including Barclaycard. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

I would like to purchase the topper for a sofa bed, but when it’s not being used as a bed (and as a sofa) can topper be easily folded / rolled up and stored (for a long period of time) without damaging it

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Asked by Jason (1 year ago)

Hello Jason, Thank you for your question. Yes, you may roll or fold the Topper for storage and this won't damage the product or its durability. Sweet dreams, Panda Team

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Answered by (7 months ago)

Is there a removable and washable cover on the topper?

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Asked by Christine Duffelen-Weller (1 year ago)

The Topper Cover can be removed and washed (at 30c) and then re-secured to the Topper using the zips. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Do you need pillowcase with this pillow

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Asked by Larry Pattinson (1 year ago)

Our pillows come with their own removable and washable covers however some customers like to add their own pillowcase - this would be personal preference. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Where are Panda products manfactured

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Asked by Linda (1 year ago)

Thank you for your question, Linda. All our products are designed in the UK and produced in China, where we source our bamboo from. Sweet Dreams, Panda Team.

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Answered by (1 year ago)

Thank you for your question, Linda. All our products are designed in the UK and produced in China, where we source our bamboo from. Sweet Dreams, Panda Team.

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Answered by (1 year ago)

What is the odour from that is mentioned in reviews

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Asked by Kim (1 year ago)

Thanks for your question Kim. Memory foam smell is a very common among new users of memory foam pillows and mattresses. The smell comes out from small air pockets which exist inside the foam. It does disappear after a few hours/days and this can be sped up by folding the product a few times to get the air out of it - allowing the memory foam to breathe. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

My topper is only expanding on one side vertically. The right hand side is still flat whereas the left hand side has expanded nicely. I have it flat on the floor. It has been there for 7 hours . Thanks for your help

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Asked by Nicola Chuhan (1 year ago)

Thank you for your question. The Topper would expand equally and after the first few nights, this will also help to even out the third generation memory foam. If this has not occurred, please don't hesitate to reach out to us - we're here to help. Sweet Dreams, Panda Team.

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Answered by (1 year ago)

I have just recieved the Bamboo matress topper and noticed it does not lay flat, but curls up quite a bit on one side. Will it eventually lay flat or is it faulty?

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Asked by Ricky (1 year ago)

If there are any creases upon unpackaging is due to the way the topper has been vacuum-packed. However, this should even out within the first 24 hours. Please do let us know if there is anything else we can help with. Sweet Dreams, Panda Team.

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Answered by (1 year ago)

Need to return it still waiting for return label this isn't being answered after trying several texs

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Asked by Barbara green (1 year ago)

Thank you for reaching out Barbara and we're sorry to hear this. We had replied back to your original request but hadn't heard back so we have left you a voicemail to try and get this resolved promptly. Panda Team.

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Answered by (1 year ago)

How to return after 30 day trial

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Asked by Barb1944alan@gmail.com (1 year ago)

Thanks for your question! We can be contacted via e-mail (info@pandalondon.com), LiveChat on our website or via phone: 02089355380. We would require the order number and then we can go from there to help resolve. Panda Team.

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Answered by (1 year ago)

Can I use the mattress topper with an electric blanket? If so do I put it below or above? Ditto with a mattress protector?

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Asked by Anna (1 year ago)

The Topper is manufactured following UK fire safety regulations. This means it’s completely safe to use with an electric blanket. Keep in mind, however, that memory foam is heat-sensitive, so you might experience that your topper is softer than usual when used with an electric blanket. As good practice, we recommend that you turn off the electric blanket after 30 minutes to avoid the memory foam & blanket becoming overheated. The Mattress Protector can also be used with an electric blanket safely. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Is this topper suitable for electric riser bed? Thankyou

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Asked by Elsie Setterington (1 year ago)

Thank you for your question Elsie. The Topper would be ok if the angle is slight however not for the sharper angles - this is because the Topper hasn't been specifically designed for this type of bed. We have a 30 Night Trial (UK only) so the Topper can be tried and we can collect it for free if it doesn't work out. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Can you use an electric blanket on a memory topper

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Asked by Merle Beckett (1 year ago)

The Topper is manufactured following UK fire safety regulations. This means it’s completely safe to use with an electric blanket. Keep in mind, however, that memory foam is heat-sensitive, so you might experience that your Topper is softer than usual when used with an electric blanket. As good practice, we recommend that you turn off the electric blanket after 30 minutes to avoid the memory foam becoming overheated. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

How does it help disperse heat from the body

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Asked by Mark (1 year ago)

Thanks for your question Mark. We use ‘open cell’ cooling technology which has tiny heat-sensitive capsules that react to your body temperature and expand when the memory foam warms. The extra space between the cells releases heat, ensuring you stay cool and the foam stays supportive. This is a natural reaction so would be between 1-2c depending on your own personal body temperature and this assist with cooling. Memory foam as a material can retain heat and this is why we believe this method to be best. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

I suffer from really bad hip bursitis (both sides) and can't get comfortable lying on my side. Our bed is very firm. Will the topper help for my hip bursitis? Thanks

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Asked by Ann Brooke-Leggatt (1 year ago)

Thank you for your question. Our Topper has been designed to help relive pressure points and would be a 6 to 6.5 out of 10, 10 being very form. The Topper may help with this and we also have a 30 Night Trial available when purchased via our website. This means if it doesn't work out for any reason, we would provide a free collection and full refund. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Hi, can the mattress topper be used on an electric bed that lifts up at head and legs. Thanks

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Asked by Evelyn Scowcroft (1 year ago)

Thanks for your question Evelyn. The Topper has not been designed specifically for an adjustable bed however some of our customers have had positive experiences if the angle is slight. When purchased via our website, the Topper comes with a 30 Night Trial (UK only) so if it doesn't suit requirements, we'd provide a full refund. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Hi is this topper firm? Thanks

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Asked by Rachel (1 year ago)

Thanks for your question Rachel! We would describe our Topper as a medium-firm ranging between 6 and 6.5 with 10 being the firmest. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team.

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Answered by (1 year ago)

There’re kids and toddler pillows, which one should I choose for my 5.5 year old girl?

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Asked by Rita (1 year ago)

Thank you for your question Rita! The Toddler Pillow can be used by children as young as 2 and as old as 5. The Kids Pillow is 4cm higher than the Toddler Pillow so would be more suitable for children aged 4 and above. There is an overlap here purposefully, as this all depends on the individual child, their build, and their sleeping preferences. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

Thinking of getting a panda topper. Should I buy the mattress protector to go on top of it ?

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Asked by Lucy (1 year ago)

Thank you for your question Lucy! The Topper has its own removable bamboo cover however some of our customers, depending on requirements, add a Mattress Protector. This can be put over the Topper or underneath to protect the mattress. We recommend a breathable material, such as bamboo, to ensure the temperature is properly regulated. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (1 year ago)

We are looking for comfortable pad; the small double, to put on a generous camp bed. Is the topper suitable? Barbara

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Asked by Barbara White (1 year ago)

Many of our customers have used the Topper, medium-firm, on camp beds and have had a more comfortable night sleep. We recommend, via our 30 Night Trial (UK only) to see how it works for you and if it doesn't, we're here to provide a full refund plus free collection. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team.

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Answered by (1 year ago)

What size fits a us regular queen size? Need a firm topper for support

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Asked by Tanya Ott (1 year ago)

Thank you for your question Tanya. Our Topper would be described as medium-firm (around 6 and 6.5 out of 10). The closest size available would be a UK King (200x150cm) and please note we also have a US Amazon store available if you are based in the US: https://www.amazon.com/stores/Panda/page/0AD79B95-546F-48B2-9483-EFCDC65CEADA?ref_=ast_bln If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team.

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Answered by (1 year ago)

Can you buy them firm to hard thanks

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Asked by Brenda (1 year ago)

Thank you for your question. Our Toppers and pillows would be medium-firm however we are always looking to review our product range so your feedback will be passed to our Product Team. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team.

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Answered by (1 year ago)

I am allergic to polyester is there polyester in these pillows. Thanks

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Asked by Susan Gallagher (2 years ago)

Thank you for your question. Our Panda Pillow and Topper Covers have polyester in them along with bamboo. The polyester is there for functionality and provides the stretch to effectively protect and cover the products. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (2 years ago)

Hi, Please can you kindly confirm if the Bamboo Mattress Protector can be put on bed over an electric blanket and then fitted sheet. Kind Regards Sandra

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Asked by Sandra McCulloch (2 years ago)

Thank you for your question Sandra! The Bamboo Mattress Protector can be put over the mattress with the Fitted Sheet over the top. An electric blanket can be used in combination with these products and it would be personal preference as to if is under or on top of the bed. If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team

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Answered by (2 years ago)

After prolonged use and initially being delighted, I have had to stop using the pillow as it has caused me serious problems. So disappointed the return window has closed.

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Asked by Mary Jackson (2 years ago)

Thank you for your feedback and we're sorry to hear this has been your experience. We can replace the Panda Pillow as part of our guarantee and have a slightly softer or firmer version which could be of interest. Let us know if we can help with this. Looking forward to hearing from you. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

My son says my spare bed is too soft, giving him back/neck pain. Do you have a topper that will go on a double bed and firm it up? If yes I will purchase, with your return policy in place. Thank you.

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Asked by Cheryl Chapman (2 years ago)

Thank you for your question Cheryl. Our Topper is medium firm (6 to 6.5 out of 10, 10 being very firm) and many of our customers have said it has helped to relieve pain. The Topper has been designed to relieve pressure points plus help to align the spine. We are aware the Topper may not be suitable for everyone so when purchased via our website, it comes with a 30 Night Trial with a full refund and free collection (UK only). If there's anything else we can assist you with, please feel free to get in touch. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

Does the Memory Foam Panda Pillow keep you cool? I have a standard memory foam pillow and it makes my head so hot at night.

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Asked by Angie (2 years ago)

Thank you for your question Angie. The Panda Pillow has a breathable bamboo cover on it which helps to regulate the temperature. Let us know if you have any further questions, happy to help. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

Hi Thinking of buying the topper to take to Spain. What is the size and weight of a double bed size topper package on delivery? Also would the gel infused memory foam be OK in a warmer climate.

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Asked by Peter (2 years ago)

Thanks for your question! The Topper comes in a box sized 52x28x28cm and weighs 8.1kg. The natural cooling effect, via HydroFoam, would help to keep the Topper cool by up to 1-2c depending on the person's body temperature. Let us know if you have any further questions, happy to help. Panda Team.

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Answered by (2 years ago)

Hello, what is the difference between Hybrid Bamboo Pillow and other pillows?

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Asked by Anna (2 years ago)

Thank you for your question Anna! The Panda Pillow has third generation memory foam while the Hybrid Pillow has Charco-Cell Foam (charcoal infused into the third generation memory foam), which means it naturally provides odour and moisture-absorbing properties. It’s also naturally antibacterial and hypoallergenic so, when combined with the bamboo cover, it provides next-level comfort. To maximise breathability, we have developed Active O2 Micro-pods which help to direct airflow throughout the Hybrid Pillow – assisted by the mesh within the cover. The Hybrid Pillow is a bit larger than our Panda Pillow (70x40x13cm vs 60x40x12cm) so may be more suitable if you prefer to use an additional standard-size pillowcase. Both pillows have a removable washable bamboo cover, however the Hybrid Pillow uses our signature bamboo quilted cover - providing extra softness and support. Both pillows are suitable for all sleeping positions and come with a 30 Night Trial when purchased from our website or Amazon store. Let us know if you have any other questions. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

Can i use a Electric blanket

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Asked by Mr M Popple (2 years ago)

Thank you for your question! The Topper is manufactured following UK fire safety regulations. This means it’s completely safe to use with an electric blanket. Keep in mind, however, that memory foam is heat-sensitive, so you might experience that your topper is softer than usual when used with an electric blanket. As good practice, we recommend that you turn off the electric blanket after 30 minutes to avoid the memory foam & blanket becoming overheated. Let us know if you have any further questions. Panda Team.

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Answered by (2 years ago)

How long does Panda take to deliver? Is the topper firm? Can I use electric blanket?

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Answered by Maureen (2 years ago)

I was given a panda pillow in a gift I have a sore neck I and not sure if I can put a cotton pillow case on the Panda pillow And where do can I buy pillowcase locally that is on panda it is nice and soft Kind Regards Sheena Lyle

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Asked by Sheena Lyle (2 years ago)

Thank you for your question Sheena. A cotton pillowcase can be aded if you like however the Panda Pillow has its own removable and washable cover - it is personal preference if a pillowcase is added. We're going to reach out to you to provide additional advice plus see if we can help with your request. Panda Team.

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Answered by (2 years ago)

Just purchased panda topper. When registering for guarantee you are asked your experience with product. That is difficult to answer honestly when you have not used it. Maybe better to delay that question.

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Asked by Alan (2 years ago)

Hello Alan, Thank you for your question. We will make sure to forward this to the dedicated department. Sweet dreams, Panda Team

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Answered by (7 months ago)

Would this topper sag over time if a heavier person was sleeping on it?

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Asked by Sam Bew (2 years ago)

Thank you for your question Sam. Our Topper has a 10-year guarantee and does not have a weight limit due to the durability of the third-generation memory foam. Let us know if you have any questions, happy to help. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

Can I put a fitted sheet over the topper?

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Asked by Mike (2 years ago)

Hello Mike, Thank you for your question. Yes, no problem at all. Sweet dreams, Panda Team

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Answered by (7 months ago)

Do the flat sheets have any raised bits or bobbles in them……my first time with bamboo and some reviews say there are small lumps in them

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Asked by Gillian Davey (2 years ago)

Thank you for your question. Our 100% Bamboo Flat Sheet is smooth, super oft and silky in texture so there shouldn't be any small lumps. We recommend washing our 100% Bamboo Flat Sheet at 30c on a short wash - this keeps it in very good condition. Bamboo as a material is naturally antibacterial too so it doesn't require strong washing detergents. Let us know if you have any questions, happy to help. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

We are looking for a topper to go on a king size bed but in a lodge. I think the mattress length is only about 185cm. Would this topper still be OK.

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Asked by Kevin St Clair (2 years ago)

Thank you for your question Kevin. Our UK King Topper (200x150x15cm) would be longer than the mattress you currently have. As there are adjustable straps on each corner of the Topper, you may be able to secure the top half however unfortunately we're not sure this would be a suitable solution because of the difference in length. Let us know if you have any further questions, happy to help. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

Can you put top sheet on or will it affect the heat distribution?

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Asked by Richard (2 years ago)

Thank you for your question Richard. We would recommend a breathable Fitted Sheet made from bamboo as this would help to regulate the temperature. Let us know if you have any further questions, happy to help. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

Hi. Do I need the baby pillow or the toddler pillow for my (just turned) 2 year oldest first ever pillow? Thanks!

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Asked by Amanda Irshad (2 years ago)

Thank you for your question! For Age 2, we'd recommend our Kids Panda Pillow as this would be suitable for ages 2-4. If you have any questions, let us know. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

Hi Do you deliver to Northern Ireland?

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Asked by Karen (2 years ago)

Thank you for your question Karen! We provide free shipping and the estimated delivery time would be 2-3 business days. Let us know if you have any further questions, happy to help. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

I have just today ordered a single bed sized topper but I can't see anywhere that says it has a washablecover. The other makes I looked at all had one with side zip so I assumed yours did. Am I right or wrong. I do need a cover on it so could you advise me on this. Christine harfleet 56bn28pg

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Asked by Christine harfleet (2 years ago)

Thank you for your question! The Topper comes with a removable washable cover and has zips three-quarters of the way around. It is also possible to purchase a spare one on our website: https://pandalondon.com/product/topper-bamboo-cover/ Let us know if you have any further questions, happy to help. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

Hi, what is the new pillow size please. Depth?

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Asked by Sean Barracliffe (2 years ago)

Thank you for your question! The Hybrid Panda Pillow is 70x40x13cm whereas our original Panda Pillow is 60x40x12cm. Let us know if you have any questions. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

Hi, I have a latex allergy, do your mattress toppers contain any latex?

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Asked by Sarah (2 years ago)

Thank you for your question Sarah! Our Toppers do not contain any latex. Let us know if you have any further questions, happy to help. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

Hi there, Can this be used on a sofabed? Would it fold away in the sofa do you think? Thanks

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Asked by Dawn (2 years ago)

Hi Dawn! Many of our customers have used our Topper on sofabeds and it can be rolled away. Please note our Toppers don't come with a storage solution or ties however they can be folded or rolled for long periods of time and not cause any issues. Let us know if you have any questions, happy to help! Sweet Dreams, Panda Team.

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Answered by (2 years ago)

Does mattress Topper stop hip joint pain when sleeping

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Asked by Michael GRIGGS (2 years ago)

The Topper has been designed to relieve pressure points, and align the spine and many of our customers have said the Topper has helped with hip joint pain. We have a 30 Night Trial with this product so if there are any concerns if it doesn't work out, we would provide a free collection and full refund. Let us know if you would like to ask any further questions. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

Can I cut the topper to size ? Would like to use in a caravan and the bed area is curved on two corners (against a ‘wall’) so needs to be shaped to fit.

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Asked by Barbi Carby (2 years ago)

Some of our customers have cut the Topper however please note this would void our 10-year guarantee. We unfortunately wouldn't be able to advise on how best to trim the Topper to size. Let us know if you have any questions. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

What is the weight of a king size panda mattress topper?

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Asked by Lyn (2 years ago)

The Topper (UK King) is 9.4kg and arrives in a box that is 57x30x30cm. Let us know if you have any further questions. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

How do I get my panda mattress topper back in the box

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Asked by Sylvia Hopkins (2 years ago)

The Topper won't go back into the box and we can provide photos and instructions on how best to wrap it. We would kindly ask if you could fold the Topper in half and then fold it again. Once folded, put the product inside a large bag (bin liner or a combination of a few to wrap and protect the product). We are aware you may not be able to put the product perfectly back inside its packaging so making this item as small as possible is all that we ask - just to make it easier for you and the courier to handle. We will reach out to you to see how we can help further plus send over the photos. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

do the mattress work with adjustable beds

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Asked by david goodwin (2 years ago)

Our Topper can be used on an adjustable bed as the third generation memory foam is sturdy yet flexible. Please note this would be for slight inclines so a 90-degree angle may not create the most comfortable support. When purchased via our website, our Toppers have a 30 Night Trial so we can provide you with a full refund if it isn't suitable. Let us know if you have any further questions. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

Do you do a sheet just for the topper?

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Asked by Emma (2 years ago)

We offer 100% Bamboo Fitted Sheets as well as spare Topper Covers on our website: https://mypandalife.com/product/topper-bamboo-cover/ Let us know if you have any questions.

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Answered by (2 years ago)

Hi, does the mattress protector go just over the mattress, or over the topper and the mattress?

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Asked by Christine Williams (2 years ago)

We would recommend having our Mattress Protector over the mattress and then the Topper on top of the mattress to avoid overheating. Let us know if you have any questions, happy to help.

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Answered by (2 years ago)

Just registered for 10 year guarantee only just received mattress topper a short while ago so I have given 5 stars for delivery. Obviously registered right away as I may forget. Cannot give review until used.

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Asked by Craddock Betty (2 years ago)

Hello, Thank you for your question. Hope you're enjoying your Topper, feel free to contact us if you have any concerns or questions. Sweet dreams, Panda Team

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Answered by (7 months ago)

How good is the mattress topper for keeping you cool while sleeping?

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Asked by Lauren Kydd (2 years ago)

We have developed HydroFoam, which is 'open cell' cooling technology, within the third generation memory to create a cooling effect. HydroFoam fits every individual uniquely and when combined with our breathable bamboo cover, helps to encourage airflow and keeps you cool at night. Let us know if you have any questions, happy to help further. Sweet Dreams, Panda Team.

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Answered by (2 years ago)

I have a medium mattress and would like it to be firmer ,this product seems to work on hard mattress to make it softer . Which is it? I dont want to be going through hundreds of reviews which in the end donot help at all ,so your honest reply would be appreciated

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Asked by Angela Bartlett (2 years ago)

Hello Angela, Thank you for your question. We would describe our Topper as medium-firm, about 5-6 on a scale from 1 to 10. We found this to be the perfect combination of comfort and support for the kind of memory foam we use. These things are very much down to personal preference. If not 100% satisfied, you will be able to return the item for free for a full refund within the 30-night trial. Sweet dreams, Panda Team

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Answered by (7 months ago)

I’m looking for a topper to go over my very comfy memory foam which makes me too hot - how successful is yours in keeping you cool as I’ve noticed a couple of negative comments about that subject and no positives. Yet it’s highly recommended for that purpose.

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Asked by Gail (2 years ago)

Hello Gail, Thank you for your question. The memory foam of our Topper uses something called 'open cell' cooling technology, these are tiny heat-sensitive capsules that react to your body temperature and expand when the memory foam warms. It does dissipate the heat, so this will keep you cool during the night. Sweet dreams, Panda Team

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Answered by (7 months ago)

Do you have an outlet in Costa blanca spain

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Asked by Gillian Elliott (2 years ago)

Unfortunately, we don't have a store in Costa Blanca Spain. Let us know if you have questions about our products or shipping to Spain, happy to help!

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Answered by (2 years ago)

Can I use an electric blanket on a panda mattress topper

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Asked by Krystyna breeze (2 years ago)

The Topper is manufactured following UK fire safety regulations. This means it’s completely safe to use with an electric blanket. Keep in mind, however, that memory foam is heat-sensitive, so you might experience that your Topper is softer than usual when used with an electric blanket.

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Answered by (2 years ago)

Hi, I have bought a rated, medium-firm king-size latex, wool and silk mattress that is way too hard, I would rate it extra firm, but I'm unable to return for an exchange, after a couple of hours, the side I'm lying on goes numb, so I'm tossing and turning and I ache in the morning, as you also rate this topper medium-firm, I'm concerned it will be the same. Also, I'm not sure if it will fit properly, as my mattress has a built in topper and is 30cm thick. Would this topper fit ok and help soften things up, I'm 6 foot 5 and weigh 15 stone.

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Asked by Mark Thomson (2 years ago)

Our Topper has been designed to fit mattresses of up to 32cm and has adjustable straps that secure it to each corner so we believe it would fit ok. The Topper has also been designed to provide softness to a firm mattress as well as provide support and relieve pressure points. Additionally, when purchased via our website the Topper has a 30 Night Trial so you would be able to return it and we would cover the cost.

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Answered by (2 years ago)

What is the thickness

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Asked by Ej roberts (2 years ago)

Our Topper has a depth of 5cm. Let us kow if you have any further questions, happy to help!

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Answered by (2 years ago)

Can you use two toppers to provide additional firmness?

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Asked by John (2 years ago)

Our Topper has been designed to not be stacked on top of another however if you have experience with third generation memory foam and know our Topper, you're welcome to see if this works for you. Let us know if you have any additional questions, happy to provide more advice!

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Answered by (2 years ago)

The double bed in our static van is too soft. Will your topper provide extra firmness?

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Asked by John (2 years ago)

Our Topper is medium-firm so it could well provide extra firmness however this would depend on the mattress it is going on top of so we couldn't confirm specifically. Let us know if you would like one of our Panda Team to reach out to you to provide additional advice and experiences.

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Answered by (2 years ago)

My bamboo and French linen bedding is very, very rough and impossible to sleep on. I have tried washing it without fabric conditioner as suggested, but it still feels like sandpaper. Do you have any advice? I bought this expensive set hoping for almost silky smooth textures, but have ended up with the opposite!

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Asked by Nic (2 years ago)

Hi Nic and thank you for your question! The Bamboo and French Linen texture does soften after 3-4 washes and we recommend an eco-friendly detergent to help with the process. Our 100% Bamboo Bedding is more of a silky/satin feel so this may be something more suitable. We can see your order is within the 30 Night Trial and we're going to reach out to you to try and help further.

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Answered by (2 years ago)

I have a mattress which is not firm, will the topper make it more firm

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Asked by mandy (2 years ago)

Our Topper is medium-firm so it possible our Topper would provide more support, comfort and firmness however we'd recommend using our 30 Night Trial to see how it works for your mattress specifically. Many of our customers have said our Topper has helped to breathe new life into their current mattresses and as firmness can be subjective, this may be something that would have to be trialled to see if it is the right fit for you. Let us know if you have any questions, happy to help!

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Answered by (2 years ago)

Can you use it on a floor

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Asked by Albert (2 years ago)

Our Topper can be used on the floor however please ensure it is dry so water/other liquids don't get into contact with the memory foam.

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Answered by (2 years ago)

Hi. Bought a hypno matress which is too hot and I am constantly waking up throughout the night. Which topper would you recommend for a cooling the matress ?

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Asked by Carol-anne (2 years ago)

Our Topper has HydroFoam which is a cooling effect which may help the heat issue you are describing. Many of our customers have said our Topper has helped them to keep cool plus when purchased via our website, there is a 30 Night Trial available so if it doesn't work out, we would collect it from you and provide a full refund.

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Answered by (2 years ago)

Is the bamboo memory foam pillow only one size?

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Asked by Sky (2 years ago)

We have one Adult sized pillow however some of our customers like the Kids Panda Pillow (4+) or Toddler Panda Pillow as they are a bit lower. We're going to reach out to you to see if we can help further! Sweet Dreams, Panda Team.

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Answered by (2 years ago)

I am looking for a topper as my mattress is medium and as I am waiting for a back operation to release trapped nerves I need a firm support. Would this be firm enough for my requirements

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Asked by Felicity Hine (2 years ago)

Our Topper would be described as medium-firm and has been designed to help relieve pressure points across the back, hips and align the line. We wouldn't be able to unfortunately say if this would be firm enough however in our experience and customer feedback, we have received many positive reviews relating to our Topper helping with back pain. When purchased through our website, our Topper comes with a 30 Night Trial which means if it isn't suitable, we would collect it from you and provide a full refund. Let us know if you have any questions, we're happy to help! Sweet Dreams, Panda Team.

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Answered by (2 years ago)

Hi I have a deep mattress and I’m interested in buying one of your toppers as I suffer from lower back pain however our existing mattress is very deep I was wondering how long the elastic straps are that hook onto the existing mattress ?

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Asked by Sophie (2 years ago)

Our Toppers have adjustable straps that can secure to mattresses up to 32cm deep.

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Answered by (2 years ago)

Depth of topper

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Asked by Wilma (2 years ago)

The Topper has a depth of 5cm / 2inches.

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Answered by (2 years ago)

Hi Do you think your mattress topper will help if someone suffers from lower back pain pls ?

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Asked by Jen (2 years ago)

Our Topper has been designed to help relieve pressure points and in our experience, plus many reviews from our customers, the Topper could certainly help your situation. Our Topper comes with a 30 Night Trial when purchased via our website so if it doesn't help, we would arrange a collection and a full refund.

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Answered by (2 years ago)

How much does the mattress topper weigh?

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Asked by Kumkuma (2 years ago)

Hello, Thank you for your question. It depends on the size. The weight can be 7kg-11kg. Sweet dreams, Panda Team

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Answered by (7 months ago)

I have a mattress which is memory foam but I find it too soft and need more support. Will your topper firm my mattress up?

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Asked by Lianne (2 years ago)

Our Topper is medium-firm so this may firm your mattress up however it can depend on the mattress that it rests on top off. When ordered through our website, we provide a 30 Night Trial so if it deosn't work out we can set up a free collection and full refund.

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Answered by (2 years ago)

I have just purchased a topper for our double bed and am vey happy with it. Would like to buy one for our sofa bed - is the topper suitable to stay folded away in the bed?

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Asked by Stella Sawyer (2 years ago)

It is possible to stay folded away but please note that once air has got into the memory foam and the Topper has expanded, it won't compress to the same size as when it arrived.

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Answered by (2 years ago)

Could you use the topper as a mattress on a trundle single bed.

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Asked by Jan (2 years ago)

Hello Jan, Thank you for your question. We're afraid that it might be too thin to be used as a mattress. Feel free to check out our Mattresses on our website. Sweet dreams, Panda Team

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Answered by (7 months ago)

New Silentnight medium-firm mattress is too hard, we have a non foam topper which helps a bit at first, but has flatten done now. So, will your foam topper help a LOT more? We have had the mattress for 3 months now, and they still feel too hard.

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Asked by CK (2 years ago)

Hello, Thank you for your question. This shouldn't be an issue with our Topper. Please be informed that your Toppers come with a 10-year guarantee so if any issues occur we will be able to assist and provide solutions. Sweet dreams, Panda Team

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Answered by (7 months ago)

Hi I'm interested in your mattress topper, however previous toppers have always sagged in the middle, I sleep alone and overtime there's considerable sagging in the middle. Are your toppers any different? Thanks

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Asked by Louise (2 years ago)

Hello Louise, Thank you for your question. We haven't had complaints about this before. Our Toppers come with a 10-year guarantee so if any issues occur our customer can always rely on that. Sweet dreams, Panda Team

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Answered by (7 months ago)

I'm looking for a mattress topper for a memory foam mattress which I find makes me too hot would one of your toppers help. I've looked through the reviews but no one seems to mention this problem.

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Asked by Christine Turner (2 years ago)

Our Toppers have Hydro-Foam, something we have developed, to provide a cooling effect. Using ‘open cell’ cooling technology, tiny heat-sensitive capsules react to your body temperature and expand when the memory foam warms. The extra space between the cells releases heat, ensuring you stay cool and the foam stays supportive. Let us know if you have any other questions, happy to help!

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Answered by (2 years ago)

Just received bedding set Bamboo and French linen however regarding washing’ in the care instructions on the web site it says : Line-drying is best for the fabric and the environment. But if you must, tumble dry at low temperature. However on the actual brown tags with the bedding it says : Dry flat and do not tumble As a man with very little washing experience which one do I attempt ?

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Asked by Gary Diaper (2 years ago)

The label gives ideal care condition but it won't be an issue to tumble dry it on a low temperature and use a low temperature quick wash. Having it drying flat, although we're aware not everyone can do this, just helps to increase longevity.

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Answered by (2 years ago)

Can you lay your bathmat onto carpet. We don't have a toilet in our bathroom and I don't like a hard floor.

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Asked by Valerie Batty (2 years ago)

You can use our Bath Rug on your carpet, yes. The only thing to be mindful of in this situation is moisture accumulation, so please make sure to dry/air out your bath rug from time to time.

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Answered by (2 years ago)

What do you do with the toppers that are returned? How can I tell that the product I buy hasn't been used previously?

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Asked by Sal (2 years ago)

Our returned items are carefully inspected upon return. After being cleaned thoroughly, most of them are being donated to Crisis Charity in London (which supports homeless people). A small percentage of items that are completely as good as new are sold again on eBay and are clearly marked as pre-owned. If you order from our website, please rest assured that there is no possibility whatsoever of receiving a previously used item.

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Answered by (2 years ago)

I would like to trial a Panda Topper but before I do, I'd like to know if these toppers can make you feel hot at night. Im a lady of a certain age and suffer with night sweats. The cooler the better.

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Asked by Lou (2 years ago)

Memory foam is a material that retains heat but our topper is infused with capsules of cooling gel which work very well to counterbalance this. You shouldn't have any issues at all with this. As you know, the topper does come with a 30-night trial so you can return it for free for a full refund if not 100% satisfied.

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Answered by (2 years ago)

I haven’t found the mattress topper to do so however the mattress protector used with it does make you sweaty I’m afraid.

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Answered by Rebecca (2 years ago)

I have a ergoflex mattress I find it very farm very light person worn back pain and sciatica pain that just requires something soft to sleep on is the topper a soft topper

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Asked by Mohammed (2 years ago)

We would describe our topper as medium-firm, a good combination of comfort and support. We've had great feedback from previous customers who wanted the topper to help them with an overly firm mattress. The item comes with a 30-night trial so you can return it for free within the UK if not 100% satisfied.

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Answered by (2 years ago)

I sleep on my front , so usually any pillow gets pushed up out of the way, would your softer pillow work for me?

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Asked by Ann Green (2 years ago)

Our Panda Pillow work certainly work for you and it has been designed to suit all sleeping positions. Plus they come with a 30 Night Trial so if it doesn't work out, we would cover the return too.

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Answered by (2 years ago)

Hi. I want to buy some pillows, eye mask and mattress topper as a Christmas present. Is it possible to delay the start of the 30 day trial until then? Also, is it possible to use a heated blanket with the mattress topper? Thanks!

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Asked by Lisa (2 years ago)

We are extending our 30 Night Trial throughout the Xmas period so if purchased during this time, the 30 Night Trial will stop at the end of January instead.

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Answered by (2 years ago)

How much does the small double topper weigh please ?

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Asked by Martina Bray (3 years ago)

Our Topper (Small Double) weighs 7.2kg.

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Answered by (2 years ago)

We have a Mini Superking Mattress 170 x 200cms. Firstly do you do this size topper? Secondly do you think putting a 180cmx200cm topper our 170 mattress is unwise? I know its not ideal! Thanks

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Asked by Diana Telco (3 years ago)

We unfortunately don't have the Mini Super King size available at the moment. As for your second question, it shouldn't be too much of an issue to use a larger topper on top of your bed - of course, this would make it a bit more difficult for the straps on the topper to keep it in place, which could lead to some sliding (but not too much as the topper has an anti-slip bottom layer).

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Answered by (3 years ago)

I really want to purchase a panda Mattress topper but have read that toppers in general tend to smell and can be difficult to clean. Is this correct?

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Asked by Linda Piddock (3 years ago)

While it is possible for new memory foam items to emit a smell, this dissipates within a week of the item being opened and allowed to breathe (and the smell itself is completely harmless). There are ways to clean memory foam (you can read more about this on the Care page on our website), it just shouldn't be exposed to water. Our toppers come with a removable and washable topper cover, so it's enough to wash this from time to time to maintain hygiene, and the memory foam itself often doesn't need cleaning.

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Answered by (3 years ago)

Hi, would the mattress topper be suitable for an electric adjustable EU size single bed. Thanks.

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Asked by Ken Samuel (3 years ago)

The memory foam we use is sturdy but flexible enough to accommodate electric/adjustable beds. If ordered through our website, the topper comes with a 30-night trial so it can be returned for free for a full refund if not suitable.

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Answered by (3 years ago)

Hi , my partner and I are both weigh around 110kg , is there a maximum weight that your product works best too ?

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Asked by Robert T Brown (3 years ago)

Our Topper does not have a maximum weight and third generation memory foam is very supportive.

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Answered by (3 years ago)

I have a memory foam mattress which is too firm would the topper be ok on it I have on my bed normal mattresss and is amazing but not sure if be ok for spare room

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Asked by Gill Mangnall (3 years ago)

Our Topper could certainly be an option for you and in our experience, this may help. As the Topper comes with a 30 Night Trial, if it doesn't work out we would provide a free collection and full refund.

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Answered by (3 years ago)

I need a waterproof mattress cover. However, I also need it to be breathable. Sometimes I've sweated so much during the night I wake up wondering if I've had an 'accident'! Would the bamboo one be suitable?

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Asked by Tracey (3 years ago)

Our Bamboo Mattress Protector would have breathable natural qualities due to the bamboo material plus as it comes with a NanoTPU layer, this also provides the waterproof protection that you are looking for. This product comes with a 30 Night Trial so you may try it and if it doesn't work out, we would cover the return and you'll receive a full refund.

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Answered by (3 years ago)

What age does Baby Memory Foam Bamboo Pillow cover ?

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Asked by Asrin Sheikhmajidi (3 years ago)

It has been designed to cover all newborn ages. The Panda Baby Pillow is one of the thinnest pillows available, with a height of just 3cm and a contour curve design in the centre of the memory foam pillow. This has been proven to help fighting against flat head syndrome.

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Answered by (3 years ago)

Hello, Does the mattress topper contain isocyanates or other chemicals? Just wondering what the gel-infused hydrofoam is made from and how safe it is to use long-term? Thanks

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Asked by Ojan (3 years ago)

Our third generation memory foam is REACH certified which demonstrates that no harmful chemicals are used in the manufacturing process. As memory foam as a material is artificial there would be many chemicals used in the creation of it. Our Topper is safe and can be used for many years. For the Toppers returned to us, we have a Circle of Life scheme to ensure that the memory foam is recycled and used in sofas, toys and other products that may use memory foam.

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Answered by (3 years ago)

Does the king size mattress topper have elastic bands at the corners to keep the topper in place?

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Asked by Natasha (3 years ago)

All our Toppers have straps in each corner to keep it secure to your mattress.

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Answered by (3 years ago)

how deep is the matress

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Asked by anne (3 years ago)

Our Topper is 5cm / 2inches thick.

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Answered by (3 years ago)

Hello is this suitable for side sleepers ? What fitness is it please ? Thank you

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Asked by Sophia (3 years ago)

Our Topper and Panda Pillows have been designed to be suitable for all sleep positions plus come with a 30 Night Trial.

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Answered by (3 years ago)

Can I use some sheets to cover the cloud bamboo duvet for my toddler's cot, or do you recommend using it without any sheet? Would it loose some of its breathing properties if we do cover it?

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Asked by melanie Climent (3 years ago)

The breathable properties of bamboo won't be impacted by using sheets and it is possible to use the Cloud Duvet with or without a Duvet Cover - this would be personal preference.

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Answered by (3 years ago)

Received my mattress topper yesterday and so far very pleased with it. Disappointed that did not get the discount and had to pay full price from Amazon

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Asked by Joyce Hillier (3 years ago)

Hi Joyce! Please could you get in touch with us with the order details, we can see if we can price match it.

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Answered by (3 years ago)

Does the mattress topper come rolled up and in a box

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Asked by Heather EBANKS (3 years ago)

The memory foam mattress topper comes vacuum sealed, which is packed inside a Kraft paper box.

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Answered by (3 years ago)

What are the dimensions of the adult pillow and the child pillow (including depth)? Is the child pillow softer than the adult pillow?

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Asked by Terry (3 years ago)

Our Panda Pillow is 60x40x12cm and the Kids Pillow is 53x38x10cm. Both of these products come with our 30 Night Trial.

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Answered by (3 years ago)

We are waiting for our van to be converted into a camper and have seen good reviews for your mattress toppers and pillows by other campervan owners. I want to take advantage of the sale prices and your 30 night sleep trial, but have no idea when our camper will be ready. Does the 30 nights start from the date of purchase?

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Asked by Sarah Little (3 years ago)

The 30 Night Trial starts from when you receive your product but if you reach out to us before the trial ends, we can certainly help and provide more flexibility.

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Answered by (3 years ago)

I want a memory foam topper that will keep cool all the others I have bough and tried get me hot

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Asked by Lynda Smart (3 years ago)

Our Topper has a cooling effect and we use ‘open cell’ cooling technology called Hydro-foam™. This involves tiny heat-sensitive capsules react to your body temperature and expand when the memory foam warms. The extra space between the cells releases heat, ensuring you stay cool and the foam stays supportive. Hydro-foam™ fits every individual uniquely and doesn’t lose its shape or density over time. We also offer a 30 Night Trial so if it doesn't work out for you, we would provide you with a full refund plus arrange a collection.

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Answered by (3 years ago)

my daughter needs a very firm mattress topper for UK double bed (135 cm x 190 cm) which is your firmest mattress topper please? next day delivery wanted to Deal Kent

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Asked by amanda carlton (3 years ago)

Our Toppers are all medium-firm and we offer a 30 Night Trial with this product so if its something that doesn't work out, we would provide a full refund plus a collection with our courier.

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Answered by (3 years ago)

Bamboo bath mat. Does this take long to dry after use in a wet room?

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Asked by Shirley (3 years ago)

Hello Shirley, Thank you for your question. According to our customers' feedback, our Bath Rug doesn't take long to dry after use. Sweet dreams, Panda Team

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Answered by (7 months ago)

I am considering purchasing a small double mattress topper for our campervan as the bed is quite firm. Can you tell me the dimensions of the topper when rolled up - size is a premium issue. Do you supply a bag to put the topper in for storage during the day.

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Asked by Claire Partington (3 years ago)

Once the Topper expands, it is tricky to roll so we recommend folding it in half and then half again. This means the Topper would be a quarter of the length with the same width. We don't provide a bag for the Topper to be stored in but we have passed on this feedback.

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Answered by (3 years ago)

Can you use an electric blanket to warm the bed with these or would it react badly?

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Asked by Beatrice (3 years ago)

Our Topper is manufactured following UK fire safety regulations. This means it’s completely safe to use with an electric blanket. Keep in mind, however, that memory foam is heat-sensitive, so the Topper may feel softer than usual when using an electric blanket. As good practice, we recommend that you turn off the electric blanket after 30 minutes to avoid the memory foam and blanket becoming overheated.

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Answered by (3 years ago)

I am a hot sleeper will this make it better or worse

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Asked by Sheila mansfield (3 years ago)

Our Mattress Topper has ‘open cell’ cooling technology that contains tiny heat-sensitive capsules that react to your body temperature and expand when the memory foam warms. The extra space between the cells releases heat, ensuring you stay cool and the foam stays supportive.

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Answered by (3 years ago)

I am thinking about buying this Duvet are house is cold which tog should i get as I do not want to over heat!

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Asked by Deborah Marchant (3 years ago)

Our Cloud Duvet is available in a 10.5 tog and due to the natural heat regulating properties of bamboo, this makes it suitable for all four seasons. Our Cloud Duvet comes with a 30 Night Trial when purchased from our website or Amazon store.

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Answered by (3 years ago)

Will a standard pillowcase fit your memory foam pillows? Thank you :-)

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Asked by Liz (3 years ago)

The Panda Memory Foam Bamboo Pillow is 60 x 40 x 12 cm. This is slightly smaller compared to the standard pillowcase size. This is because due to the Panda Memory Foam Pillow's unique three layered construction.

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Answered by (3 years ago)

We have a small double mattress but have a bed frame that supports a regular double mattress. Would it be sensible to purchase a double sized mattress cover to sit on top of a small-double? Or will it not work? Many thanks

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Asked by Adam Rickard (3 years ago)

We would recommend having our Panda London Memory Foam Bamboo Topper being the same size as your mattress but you are welcome to try it as part of our 30 Night Trial and see how you get on. Sweet Dreams, Panda Team.

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Answered by (3 years ago)

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