Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 8,301 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 8,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 11th January 2025

H Blades

B Radomska

Panda London 5 star review on 30th October 2024

K Deam

Panda London 5 star review on 26th August 2024

P Atkinson

Panda London 5 star review on 30th July 2024

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was surprised at how quickly it was delivered. Looking forward to using it tonight”

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“Perfect Quality”

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“Many years ago I was searching for a high quality duvet. Being fed up buying what I thought were good quality from name brands, I came across Panda. After doing my research I decided to buy my first Panda product, king size duvet, comfortable with knowing there was a full money back guarantee I bought it directly from Panda and I have to say it that I love my Panda duvet. The filling doesn't shift and become all uneven, it is quilted keeping the insulation in place and it's both comfortable all year round. So I decided to buy their hybrid pillow after being fed up for years trying all sorts of makes with no luck with comfort and quality. I've tried geese down pillows, memory foam pillows and regular pillows all were either uncomfortable or became lumpy after the filling bunched up. After several days of using my Panda Hybrid pillow, I have to say it's another quality product from them and to back a pillow with a 10 year guarantee? Well, that just shows how confident they are about their product. Would I recommend? Yep because it's so good, I think I'm going to buy a few more. Thanks Panda!”

Helpful Report

Hello there, Thank you for your fantastic review! We're thrilled to hear that you've been a loyal Panda customer for many years, starting with your king-size duvet and now loving your hybrid pillow. It means a lot to us that you keep coming back for our quality sleep products. Sweet dreams, Panda Team

“Having researched mattress toppers fully I settled on this one. It is amazing! It arrived the day after I ordered it. I opened it carefully being prepared for a distasteful smell as warned on the packaging. There was no smell. Happy days. I laid it on my bed for 12 hours as recommended and then put it under the sheet after the 12 hours. Several of my family members in the house tried to climb aboard prior to the 12 hours being completed, but I managed to stop them (cat included). I could not wait to get into bed last night...................now I can give you my feedback. Ease of ordering 10/10 On time delivery - 10/10 Comfort rating - 10/10 OMG it is so comfortable - my bed has been destroying my back for 4 years, but this morning I awoke without back pain for the first time in years. I slept on my side, my back and my front and was comfortable in all positions. Support 10/10 - I weigh 72kg and it supported me perfectly. Not sure whether there is a weight limit for the mattress topper, but I would imagine there could be. Temperature - 7/10 It did make me a lot warmer in bed, so I will switch to a lighter tog quilt today as I woke several times in the night needing to throw of the covers as I was overheating. That can be resolved easily though by changing your quilt tog so don't let this put you off. So happy I made this choice and looking forward to going to bed now, when I was dreading it before. I would wake up hourly with hip and back pain and crawl out of bed like an old woman in the morning. It has taken me a long time to realise it was the mattress causing the back pain. (The mattress was my husband's choice and is perfect for his back, just not mine). My half of the bed now has the mattress topper on it and his remains as is. You can barely notice when the duvet is on and it did not worry him having me 5cm higher in the bed as when I laid on the topper I sank into it and was not that high. Cheaper than buying a custom made mattress or two single different mattresses to push together. All in all I am thrilled.”

Helpful Report

Hello Vanessa, Thank you for such a detailed and fantastic review! We're so happy you found us after researching mattress toppers and are thrilled with your experience from start to finish. It's great to hear that you can finally look forward to bedtime again and that the topper has addressed your back pain! Thank you for mentioning the solution is more affordable than a new mattress. We strive to offer high-quality sleep products at accessible prices. Sweet dreams, Panda Team

“The service and delivery was amazingly good. Yes there was a strange smell at first but that is wearing off . It is soft but I am quite light and therefore don't sink into it I guess. Overall I am extremely satisfied with my purchase.”

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“Easy buying experience. looks well made and feels quality. Competitive price”

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“Ordered from Very.com. Topper very comfortable and has made our firm mattress more bearable to sleep. Keeps cool too and doesn't get hot like some toppers. Only used about 5 days but so far so good.”

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“Came across Panda just searching for a topper, after reading the 5🌟 reviews, ordered, delighted made such a difference, will be purchasing one for my sons bed”

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Hello Rachel, Thank you for your review! We love to hear that positive reviews led you to Panda and that you're now enjoying a more comfortable sleep on your new topper. Sweet dreams, Panda Team

“Quick delivery and a great price - ordered via Costco. Very pleased to find a mattress topper in Small Double size which is just right for my sofa bed and made it so much more comfortable.”

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“Best nights sleep in ages! Good price point. Would recommend”

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“One of the fastest orders I've made & delivered within 24hrs, without having to pay extra for it. The Bamboo Pillow is very comfortable to sleep on & I would highly recommend it to anyone.”

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Hello Mick, Thank you for the feedback! A fast and free delivery paired with a comfortable sleep experience is what we strive for. We're delighted the Panda pillow met your expectations! Sweet dreams, Panda Team

“Fantastic products. Best nights sleep ever! All the family use the pillows and the children have the toppers. Couldn’t recommend more”

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Hi there, Thank you for your fantastic review! We're delighted to hear that Panda products are providing restful sleep for the entire family. Sweet dreams, Panda Team

“Mattress topper is like sleeping on a cloud. Definitely improved my sleep!”

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Hello Christine, Thank you for this feedback! We're delighted to hear the Panda topper has transformed your sleep into a cloud-like experience. Sweet dreams, Panda Team

“Great product, very comfortable, quick delivery, ordered via Costco”

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“Absolutely the best topper available. Slept like a baby from night 1. Highly recommend.”

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“Great mattress topper that actually has some depth to it. Really comfortable. Great service and quickly received.”

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“Bought a hydro foam topper and mattress protector and really happy with the product, super comfy and exceptional quality”

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“Bought a hydro foam mattrass topper on a Sunday, it was delivered within 2 days. Quality and feel is very luxurious and enjoying the additional comfort it offers. Reasonable price and hope to enjoy it for a long time.”

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Hello there, Thank you so much for this feedback! We're glad the quality and feel exceed your expectations, offering a luxurious sleep experience. Sweet dreams, Panda Team

“Great mattress cover already owned by our daughter, that’s why we bought one. Would have given a 5, but had issues getting the offer price (discounted). This was eventually resolved. Two nights on it and it is very comfortable”

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“Really comfortable pillow but the smell from the materials inside the pillow are really quite bad hopefully this will fade come time.”

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Panda London is rated 4.9 based on 8,301 reviews