Panda London Reviews

“ I am going to try and get a refund if possible. ”

“ I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you. ”

“ Good service and fulfilment and easy return and refund of product. Bamboo mattress protector was described as ‘silent’ and was not. Annoying waste of time and resources. ”

“ The pillow arrived very promptly. Unfortunately I needed to returned it as it was too high for me and increased my neck pain. Upon requesting a return I was told due to high demand that I shall need to wait but someone will get back to be. I month or so later I followed this up but no action taken. Nearly 4 months later I still have a boxed up pillow with no refund. Very disappointed in the company. ”

“ The wrong item was delivered. I contacted the company and received no response, I then chased using the online chat and received an email. Once I responded to the email, again there was no response and I had to chase again. A return label was provided after several weeks but I'm still waiting for a refund. I can't comment on the product as it was never used but the customer service from Panda is abysmal. ”

“ The bedding are very poor the closing. Buttons do not work properly - the duvet and the pillow is great but no the beddings. I am sorry for this but I want a refund on the bedding cover . The flat sheet is fine. The duvet cover is poor ”

“ Pillow awful. Had to contact 3 times to arrange return and again to chase refund ”

“ Unfortunately my pillow ordered from Panda Life never turned up and there seemed to be very little Panda could do to help. I was initially told another pillow had been dispatched. This turned out to be false information. I cancelled my order (and was given a prompt refund). I ordered the same product via Amazon and it arrived no problem. The pillow is very firm but I do think it is helping with my neck pain. ”

“ Bamboo eye mask was uncomfortable due to positioning of the headband adjusting clip I asked for a refund due to this design defect I haven’t even had an acknowledgement of my request letter ”

“ I bought a Double Duvet. It was hot and uncomfortable. Pandas advice was to wash it ! Who has the facility to wash it, however, it wasn’t eligible to a refund as I had used it. Not impressed. ”