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Panda London Reviews

4.9 Rating 8,467 Reviews
B-
Happiness Grade

Panda London have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

94.16%
Industry Average
extremely happy, very comfortable, very competitive price, excellent customer service, all in all excellent.
- A
Very comfortable and well made had a good night's sleep from the first night also thr price was very reasonable
- A
Its quality is very good and the price is affordable In comparison to others
- Z
A

Delivery - Fast

96.54%
Industry Average
I have osteoporosis and was finding new mattress to firm. Researched mattress toppers. So delighted with Panda topper. Ordered it Monday arrived Wednesday. Thank you for making it so easy for delivery. Highly recommend the Panda topper. Thank you
- A
Quick delivery, arrived at time specified. Easy to attach to mattress. Very comfortable.
- A
It’s super comfy and fast delivery!
- A
F

Returns Process - Difficult

28.57%
Industry Average
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
- MR
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
- A Hammond
C-

Refunds - Average

55.56%
Industry Average
I am going to try and get a refund if possible.
- A
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
- R
Good service and fulfilment and easy return and refund of product. Bamboo mattress protector was described as ‘silent’ and was not. Annoying waste of time and resources.
- A
97.16%
Industry Average
extremely happy, very comfortable, very competitive price, excellent customer service, all in all excellent.
- A
Great service and product seems good so far we have just unpacked it and allow it to expand.
- N Sylvester
Excellent service
- A