Panda London have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
After research decided to try a panda pillow to help with neck pain. So far, so good. Easy to buy online and arrived quickly. Hoping the price will reflect the quality and serve the purpose, time will tell.
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- A
“
So, all in all a very good purchase at a reasonable price.
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- F
“
Delivery in 2 days , price very competitive ,I already have your pillow so I know the quality is superior. Can't wait to have my first night sleep on it.
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- G A Ford
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Easy to complete online purchase of mattress topper. Delivery was very swift and our guest room bed is now extra comfortable!
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- K
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Absolutely outstanding service, good value for money, so comfortable to sleep on and delivery was next day. Highly recommend
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- D A
“
After initially receiving an empty box from the delivery agent ( their fault), Panda customer service was excellent, in sending out a replacement the very next day.
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- S Crisp
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Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
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- MR
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So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
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- A Hammond
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I am going to try and get a refund if possible.
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- A
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I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
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- R
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Good service and fulfilment and easy return and refund of product. Bamboo mattress protector was described as ‘silent’ and was not. Annoying waste of time and resources.
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- A
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This happened with a couple of other registered products as well, had to contact customer service.
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- S
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Great customer service and competitive pricing. happy with my purchase
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- R
“
Absolutely outstanding service, good value for money, so comfortable to sleep on and delivery was next day. Highly recommend
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- D A
