Panda London have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Quick delivery
Well packaged
Discounted price
Used for about a month and comfortable
”
- S
“
Panda London website was easy to use, with good price and very efficient delivery by DPD
”
- N S
“
A quality product that has proved to be as advertised in securing me a good night's sleep free of pain, price and delivery is excellent. I recommend this product to everyone looking at a topper that does work.
Robert
”
- R
“
Really fast delivery. Item in perfect condition nicely packaged. First night used, comfortable, I'm sure this will get better and better as the nights go past. Extremly pleased with puchase.
”
- M
“
Quick delivery
Well packaged
Discounted price
Used for about a month and comfortable
”
- S
“
Just received my mattress topper yesterday very happy so far, looks and feels amazing although not slept on it yet!!
Just to say delivery info said 'next day' when ordering but it took a few weeks to arrive in the end..🙃 thanks for great quality product though!
”
- A
“
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
”
- MR
“
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
”
- A Hammond
“
Quick delivery and refund . Ordered 2 by mistake ,bit confused as to whether ordered on website. early days but seems good upto now.
”
- S
“
wasnt to my liking due to waterproof baking and i wanted one with no plastic, but company gave a quick and hassleless refund
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- E Lov
“
Unfortunately the topper was lost in transit but Justin sorted this out to ensure I got my refund.
”
- P
“
Great service. Comfortable topper for a good night's sleep. I would recommend to my friends and family.
”
- T
“
Super quick delivery, helpful customer service. The bamboo mattress topper was recommended to me and both my husband and I find topper really comfortable it helps relieve my backache. Thank you Panda.
”
- S Escalante
“
I received my topper in less than 24hrs from the order, that was exceptional service.
”
- G
