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Panda London Reviews

4.8 Rating 10,103 Reviews
B-
Happiness Grade

Panda London have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

95.18%
Industry Average
Delivered quickly price good easy to use
- A
Very quick , free delivery. Price is good. Product is excellent. 2nd mattress topper purchased. Now visitors will have a great night's sleep as well .
- C
On the higher end of the price scale but pleased with the quality and eco-friendly aspect.
- A
A

Delivery - Fast

97.41%
Industry Average
Super Speedy Delivery, Excellent Seller….
- S
Brilliant delivery , brilliant product - bamboo mattress topper. My mattress is too hard so I needed either a new mattress - which was really expensive or a topper. It is really comfortable and cooling and great for my arthritic hip
- S
Excellent products combined with good customer service and fast delivery.
- C
F

Returns Process - Difficult

25.00%
Industry Average
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
- MR
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
- A Hammond
D

Refunds - Average

50.00%
Industry Average
Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.
- A
I am going to try and get a refund if possible.
- A
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
- R
98.07%
Industry Average
Excellent products combined with good customer service and fast delivery.
- C
Very good service despatch and delivery. Not slept on it yet but it looks like the bees knees.
- A
Great customer service
- A