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Panda London Reviews

4.9 Rating 8,626 Reviews
B
Happiness Grade

Panda London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

94.30%
Industry Average
Looked at all the mattress toppers reviewed by Which? and chose the Panda mattress topper as it contains gel-infused memory foam which helps to regulate temperature. Really good price for a high quality product which was delivered quickly. Gives a luxurious sink-in feel that helps me relax to go to sleep.
- E Hackett
First time buying a Panda Product . Have to say I’m very pleased. Mattress topper was a bit pricey but got money off with a code from Very so just under £100 . Extremely comfy . Hopefully it lasts a long time for the price paid , fingers crossed . Considering the Panda Double Duvet now but unless Panda want to give me a 50% or more reduction it probably won’t be possible (wink wink) .
- A
Due to price we already paid for the mattress we couldn’t justify a new one.
- S Fletcher
A

Delivery - Fast

96.57%
Industry Average
Very comfy mattress topper. Easy to unpack, simple and efficient delivery
- A
I ordered a Panda Mattress Topper and it arrived within two days. Very happy with this delivery although a small additional delivery cost was included. We now have two of these toppers and and are pleased with them so far.
- S
Delivery was extremely quick, packaging was great. I removed and left on the bed for a few days (was going away anyway) and when i got home i noticed a massive difference. I used to wake up with alot of lower back pain and was going to buy a new mattress but my friend suggested this and it has definitely helped and saved some money for now !
- C
F

Returns Process - Difficult

28.57%
Industry Average
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
- MR
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
- A Hammond
C

Refunds - Average

60.00%
Industry Average
wasnt to my liking due to waterproof baking and i wanted one with no plastic, but company gave a quick and hassleless refund
- E Lov
Unfortunately the topper was lost in transit but Justin sorted this out to ensure I got my refund.
- P
The topper didn't work for me but Panda were good at communicating and prompt with their refund.
- A
97.15%
Industry Average
Very nice pillow, good size, covering in soft and luxurious - feels like a quality item. Service support prior to purchase was helpful
- J
Excellent service. Prompt next day delivery. I’ve only just fitted the mattress topper but it feels lovely and comfortable and is well made. No odour by the way!
- A
Excellent service delivery and product - for a perfect nights sleep
- A