Login
Start Free Trial Are you a business? Click Here

Panda London Reviews

4.9 Rating 9,311 Reviews
B-
Happiness Grade

Panda London have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

94.30%
Industry Average
Only had the Pillow a day. Came in yesterday and immediately it was better than the previous pillow I had that was hurting my neck. The price was really great for such an incredible product. So comfortable like my neck was being cuddled all night
- S J Bryden
Bought Panda Mattress Topper from Costco. It did exactly as stated, is very comfortable and was a very good price. Would not hesitate to buy again.
- A
I bought the Panda mattress topper because the price seemed to be much cheaper than a particular well known competitor, along with reading great reviews. It arrived promptly, and we are very happy with it - my wife requested it in the hope that it would help her back pain on waking up every morning, and so far she has noticed a definite improvement.
- A
A

Delivery - Fast

97.18%
Industry Average
Even without giving the mattress topper time to fully expand, it is very comfortable! Also, very quick delivery.
- J Peters
Great product fab night sleep with less pain the only thing that was wrong was the delivery time to longer than expected it said 3/5 working days took a couple of weeks
- A
This is the second mattress topper I have bought. It is so comfortable. The delivery was quick. Yes, it's a bit expensive, but I looked at the reviews of the cheaper brands, and they weren't as good. You get what you pay for ! Would recommend.
- MRS E CLIFTON
F

Returns Process - Difficult

20.00%
Industry Average
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
- MR
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
- A Hammond
C-

Refunds - Average

57.14%
Industry Average
Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.
- A
I am going to try and get a refund if possible.
- A
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
- R
97.64%
Industry Average
I’m a real procrastinator) I finally decided to order the mattress topper last week, I thought with the trial period I had nothing to lose, I called first as had a couple of questions, customer service was great, it arrived a day later, very well packaged, I allowed 24hrs for it to ‘puff up’ & then popped it on the bed, fitted perfectly, straps & little dots underneath held it in place & so so comfortable, I definitely won’t be needing the trial period, we loved it from the first night, it really is everything they say, best nights sleep we’ve had in years, highly recommended.
- S
Excellent service. Ordered one day, delivered the next
- A
Excellent product and service
- A