Panda London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
This is my second mattress topper from panda and the delivery was quick, I managed to get a good price so need to shop around for offers. We have a very good mattress and this just makes the bed more comfortable and my husband stops moaning about his bad back
”
- L
“
Good price bought via very. Not actually used yet as im giving it time to flatten and air. but can't wait to try. Feels great
”
- Miss M Mcelwee
“
Very pleased with new topper, helping to make a new firm mattress a little more comfortable, early days using it so can't comment on how well it lasts but pleased so far with quality, delivery and price
”
- A
“
Delivery was 2 days after ordering. Purchased this after reading reviews.
”
- A
“
Amazed at the speed of delivery. Already have Panda products which have lasted really well. Naturally turn to Panda to replace or upgrade items. Really good company.
”
- A
“
Great service/delivery. First night use tonight
😴
”
- A
“
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
”
- MR
“
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
”
- A Hammond
“
Took my money for investment but never delivered
Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.
”
- A
“
I am going to try and get a refund if possible.
”
- A
“
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
”
- R
“
Great service/delivery. First night use tonight
😴
”
- A
“
Very good service just only had 1 night so can’t say yet
”
- A
“
Excellent quality and service, Highly recommend.
”
- A
