Panda London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Good price, delivery was great, really happy with the service
”
- M
“
Lovely comfortable topper. Good price and will extend the life of our mattress. Good value for money.
”
- J Lancashire
“
These mattress toppers are superb and do exactly as Panda state. Like sleeping in a cloud. Good price, fast delivery, well packaged.
”
- A
“
Very happy with the swiftness of delivery and the constant communication with the company, looking forward to sleeping on a “cloud” tonight with my new topper.
”
- A
“
Good communication. Speedy delivery, rapid chat response, very professional company to deal with.
What more could you want! Oh yes, a fantastic night's sleep! I've just unpacked my hybrid topper so watch this space!
”
- P Wilks
“
Easy to order, brilliant delivery and an excellent product
”
- A
“
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
”
- MR
“
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
”
- A Hammond
“
Took my money for investment but never delivered
Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.
”
- A
“
I am going to try and get a refund if possible.
”
- A
“
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
”
- R
“
Good price, delivery was great, really happy with the service
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- M
“
Received my Panda topper today, looks like just what I need. Not slept on it yet, but looking forward to.
Everything about my purchase including the accompanying information, and delivery service was excellent.
”
- P
“
Fantastic service and this is the 3rd pillow I have bought one for everywhere I sleep. My first order I found the pillow to stiff and returned it and panda sent me a slightly softer one which is perfect for me. With further purchases I add softer pillow on the note section.
Due to this customer service I also bought the mattress and topper which didn't disappoint
”
- A Moss