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Panda London Reviews

4.8 Rating 10,200 Reviews
B-
Happiness Grade

Panda London have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.

A

Price - Excellent

95.81%
Industry Average
Great products for a great price
- A
Very good service, fast delivery , reasonable price
- W
The service and delivery time was amazing I thought the price was good and the topper is already on the bed 2 hours after it arrived Glad you use DPD they are the best
- A
A

Delivery - Fast

97.74%
Industry Average
Lovely product, well packaged with speedy delivery. Nice and comfortable with the gel layer making it cooler than regular memory foam
- A
Very good service, fast delivery , reasonable price
- W
The service and delivery time was amazing I thought the price was good and the topper is already on the bed 2 hours after it arrived Glad you use DPD they are the best
- A
F

Returns Process - Difficult

25.00%
Industry Average
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
- MR
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
- A Hammond
D

Refunds - Average

50.00%
Industry Average
Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.
- A
I am going to try and get a refund if possible.
- A
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
- R
98.38%
Industry Average
Great quality, comfort and service. This is the second of these I have bought for my home and campervan
- A
Very good service, fast delivery , reasonable price
- W
The service and delivery time was amazing I thought the price was good and the topper is already on the bed 2 hours after it arrived Glad you use DPD they are the best
- A