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Panda London Reviews

4.8 Rating 10,073 Reviews
B-
Happiness Grade

Panda London have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

95.12%
Industry Average
On the higher end of the price scale but pleased with the quality and eco-friendly aspect.
- A
I have tried many mattress toppers in the past . This product is amazing Keeps you cool and comfortable and have a great nights sleep now . Will definitely recommend to others Well worth the price and delivery was very quick
- D
I love the pillow is thick and comfortable as I often struggle to sleep , amd can’t get comfortable but I can understand the price now
- Z
A

Delivery - Fast

97.56%
Industry Average
Bought mattress topper. Brilliant. So comfortable. Quick delivery. Great customer service.
- A
Superb service & very quick efficient delivery. Product is top notch.
- S
Easy ordering, quick delivery. Looks fine, but not yet tried out
- A
F

Returns Process - Difficult

25.00%
Industry Average
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
- MR
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
- A Hammond
C-

Refunds - Average

57.14%
Industry Average
Took my money for investment but never delivered Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.
- A
I am going to try and get a refund if possible.
- A
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
- R
98.06%
Industry Average
Bought mattress topper. Brilliant. So comfortable. Quick delivery. Great customer service.
- A
Great service and product.
- A
Superb service & very quick efficient delivery. Product is top notch.
- S