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Panda London Reviews

4.8 Rating 10,360 Reviews
B
Happiness Grade

Panda London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.

A

Price - Excellent

95.48%
Industry Average
This is a small price to pay when compared to how comfortable it is to sleep on.
- M
Amazing delivery, great price too. Only received the mattress topper today so haven't used it yet but looking forward to
- R
Good price and prompt delivery
- A
A

Delivery - Fast

97.83%
Industry Average
Communication was very good with regular updates and the delivery came on time and as promised.
- M
Great and quick delivery. Looking forward to sleeping on my new topper
- A
Only had a few days but already feel the difference absolutely would recommend. Delivery very quick 5stars for everything
- M Leeds
F

Returns Process - Difficult

33.33%
Industry Average
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
- MR
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
- A Hammond
B-

Refunds - Average

66.67%
Industry Average
However, excellent service from Dusan who promptly arranged a refund.
- A
Quick delivery and refund . Ordered 2 by mistake ,bit confused as to whether ordered on website. early days but seems good upto now.
- S
wasnt to my liking due to waterproof baking and i wanted one with no plastic, but company gave a quick and hassleless refund
- E Lov
98.14%
Industry Average
Great service, delivered on time. Fantastic quality.super soft. Looking forward to a great nights sleep. As my pillows are well due to be replaced. I bought 3 pillows from qvc . As the demonstration was very in depth.
- Mr D Fordyce
Great service Delivery quick
- A
Great service Delivery quick
- A