Panda London have a Customer Happiness Grade of B. Customers love their prices, delivery and customer service but are unhappy with their returns process.
“
Got as a gift. Very quick delivery, decent price, excellent guarantee.
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- A
“
I purchased this topper to replace on old non Panda mattress topper, it was no longer helping, my aches n pains. I purchased Panda having read the reviews, the price was good (Black Friday) I must say I’m really pleased, no more aching hips or pins n needles in my arm, great night’s sleep since sleeping on my Panda topper, wake feeling far less stiff so I’m really pleased with my purchase.
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- J Whitehead
“
Very comfy and good price
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- J Blair
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Great product (we have one already) and quick delivery. 100% reliable so far 👍
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- A
“
Got as a gift. Very quick delivery, decent price, excellent guarantee.
”
- A
“
I’ve only just ordered my mattress topper so haven’t slept on it yet but it was a very quick delivery and very easy instructions- open the box, lay it on the bed, and let it rest so it can expand nicely - so far feels very soft and spongy to the touch and I’m hoping my back pain will be reduced in the morning - so far so good 👏🏼
”
- T
“
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
”
- MR
“
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
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- A Hammond
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Quick delivery and refund . Ordered 2 by mistake ,bit confused as to whether ordered on website. early days but seems good upto now.
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- S
“
wasnt to my liking due to waterproof baking and i wanted one with no plastic, but company gave a quick and hassleless refund
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- E Lov
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Unfortunately the topper was lost in transit but Justin sorted this out to ensure I got my refund.
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- P
“
Great product, and great customer service
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- A
“
Very good customer service and product
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- B
“
Great products and service. Sleeping like babies
”
- A
