Panda London have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Really comfortable and great price.
”
- A
“
Delivered quickly price good easy to use
”
- A
“
Very quick , free delivery. Price is good. Product is excellent. 2nd mattress topper purchased. Now visitors will have a great night's sleep as well .
”
- C
“
Speed & ease of delivery
”
- A
“
Very fast delivery. Items as ordered. Bamboo sheets feel very soft and excellent quality. Packaging sturdy. Also have the duvet and pillows. Looking forward to sleeping tonight.
”
- A
“
Great delivery and product
”
- A
“
Good quality, stays in place, and felt like good pressure relief but within days we both ended up with lower back ache that resolved when we stopped using it. Also by morning is a bit warm for us- seems to absorb and reflect back some body heat? Have started the returns process which hopefully will be honoured.
”
- MR
“
So I decided to send it back through there returns portal to which they told me I couldn’t return it as it was over the specified time! I then had to ring them and explain it had only been three days and was told not to worry they would email me by the end of the day with a returns label - guess what - nothing, so the following day I had to live chat to which it was finally sorted.
”
- A Hammond
“
Took my money for investment but never delivered
Sup*reme*asset*7**@**gm*ail.**com helped me get my refund.
”
- A
“
I am going to try and get a refund if possible.
”
- A
“
I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.
”
- R
“
Brilliant quick service great comfortable product
”
- A
“
Product arrived within 24hrs of ordering, fantastic service given.
Product itself has been found to be perfect for my needs , very happy.
”
- A
“
Excellent product and service
”
- A
