Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 8,527 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 8,527 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 5th March 2025

M Mawson

Panda London 5 star review on 11th January 2025

H Blades

B Radomska

Panda London 5 star review on 30th October 2024

K Deam

112

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Panda topper is amazing, transformed my mattress, great value for money, highly recommend.”

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“We’ve just started using our Panda bamboo pillows and already love them! Wonderful support for the neck and a great night’s sleep. Thank you!”

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“Only had the topper for one night can't believe how good it is best sleep for many months.unrolled it's self in 4 hours,no smelly/odour only new type smell very impressed,now looking for reasonable priced memory pillow.good stuff jon (73)”

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“Just recieved my mattress topper today and looks and feels very good .”

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“Much more comfortable than an ordinary mattress topper”

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“Very comfortable, my daughter love her new pillow ❤️ Before she needed 2 pillows now she is happy with one.”

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“Exceptional ordering and delivery process. Great packaging, and on arrival my new Panda mattress topper was so easy to unpack and lay out ready for a wonderful nights sleep. It’s only been night one, but I’m loving the feel and comfort of my mattress topper already, and the reviews I read were on the money. I’m so looking forward to another great nights sleep thanks to Panda London.”

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“Prompt delivery,delivered in secure box. Product is good quality. So far very happy with product.”

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“I did a lot of research.this consistently came out tops. Bought for motorhome, so not used yet,but feels very comfortable.”

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“So happy with my memory foam mattress,best nights sleep for a long time 🤗”

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“Fantastic value product, made with care and quality, our topper really has been a game changer.”

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“Very comfortable actually, got this for my back and it's helping.”

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“I have arthritis so slept quite poorly. The mattress topper has made such a difference and along with the pillow, my pain is less in hips, knees, back and shoulders. Thank you Panda”

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“Early days but had 2 nights good sleep and wake up feleing refreshed.”

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“Bought king-size mattress Topper. Was having pain in upper and lower back. Have used for a week and waking up with less pain so great purchase. Very comfortable to sleep on.As soon as you rest on it you know its a superior mattress topper and although more expensive than other makes it's definitely worth the extra money .”

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“We bought a full bed set, the duvet cover arrived without buttons on the closure.. we made contact and were told replacement buttons would be sent out by return (we were prepared to sew them on ourselves). Now 2 weeks on and still no buttons. We have emailed customer service twice with no response. Not the sort of service we expected from a premium product.”

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Hi Anette, thank you for your feedback and for speaking with us on the phone just now. DPD had sent back the buttons as 'returned to consigner' and we've re-sent the buttons immediately. Sweet Dreams, Panda Team.

“Just been delivered so can't review at present”

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“I’ve just had my first night sleep using my new Panda mattress topper. So far so good. I choose Panda after reading the reviews online. The mattress was easy to fit on top of my current mattress.”

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“March 2021 I contacted Panda as the topper had many issues, a few to mention: the straps didn’t fit and had snapped, the topper didn’t fit. They promised me a replacement and informed me they had put a note beside my account to send me a king size one when they had redesigned it (which Jonathan said they were in the process of doing). Jonathan also asked I change my review that I had left them. Why would I change a review when Panda didn’t resolve this? I realise they were a fairly new company and I’d like nothing more than to give you 5* but sadly I can’t! 10 months on - no replacement and you are ignoring my emails. You may say you can’t find me on the system like other complaints on here and your reply saying that, but I can prove contact if any future potential purchaser is considering purchasing from you. I am still fighting for my full refund! I do not want a replacement now as that time has now passed! Nor would I recommend you.”

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Thank you for your feedback. Jonathan is in communication with you via e-mail about this at the moment. The Topper was not purchased from us but a different seller on Amazon so unfortunately we do not have control over the funds however we have said, as promised, that the Topper (with adjustable straps in the size requested) would be sent as soon as we receive it, as part of our guarantee. As mentioned in the e-mail that you have posted, the product was in development and no date had been fully finalised until the launch of it but we agreed, and we will send as promised. We were expecting it to be towards the end of the year however sadly there had been delays outside of our control. We are expecting this to be with us between Monday and Sunday next week however we wanted to be 100% certain of the date as this had been delayed previously. We have e-mailed you with these details and we can go from there with regards to next steps. Sweet Dreams, Panda Team.

“Only received my order on 7/1/2022. Used the Bamboo Pillow last night, slept very well, so well I do not remember falling asleep. Laid the Mattress Topper out straight away to let it fluff up. Have just made the bed, I will need a step to get up into it!! Very pleased so far, long may it last.”

Helpful Report

Panda London is rated 4.9 based on 8,527 reviews