Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 8,537 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 8,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 5th March 2025

M Mawson

Panda London 5 star review on 11th January 2025

H Blades

B Radomska

Panda London 5 star review on 30th October 2024

K Deam

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a single and folded in half down the middle lengthwise leaving a very deep crease. Praying that it will straighten out because it's just where I would be lying on it. Hoping I can come back in 12/16 hours from now and remove this review.”

Helpful Report

“I purchased my mattress protector ln December 2020. Overall it is easy to put on and feels comfortable when in use. Given that it is not as cheap as some available I have been a little disappointed that the stitching has come apart for about 1cm along one edge. It doesn't seem to be getting any worse probably down to the good fit of the idea and lack of movement when on the bed. However, I would have expected better than that.”

Helpful Report

“What has happen to these pillows? I bought one of these pillows last year and despite my original uncertainties I stuck with it and it has proved to be a comfortable and supportive pillow. I decided to order another specifically based on the experience of this pillow but the new pillow is very different. It’s much softer and less supportive. It’s feels inferior to my original pillow - why?”

Helpful Report

“Prompt service, This a very comfortable pillow However it is on the smaller side which means my regular pillow cases are now looser fitting than I would like. it's not a deal breaker, It's just something to consider before purchasing”

Helpful Report

“Love the product it’s a shame you got my order wrong ordered 1 super king duvet cover set and 1 king duvet cover set but received 2 kings still waiting for the super king set to be delivered”

Helpful Report

Thank you for the review and we're sorry to hear this. We tried to locate the order via the e-mail provided and we were unable to. We will be e-mailing you today to retrieve the order details so we can resolve this for you. Sweet Dreams, Panda Team.

“The pillow could have more memory foam. I wished it offered more support to those that sleep on the side.”

Helpful Report

“Looks nice, feels nice and nice and cool for a couple of hours then it heats up and does not disperse the heat which is the main reason I bought it for”

Helpful Report

“Guarantee registration does not allow for more than one of same product in same purchase (same order number). Had to provide individual family names to create guarantee for each product when purchased by one family member only. Topper is so far of good quality and comfortable.”

Helpful Report

“I bought a new Harrison Spinks mattress in October, which despite feeling lovely in store, turns out to be too firm. Saw so many "best buys" recommending this topper, so thought I'd give it a try. I now get a good amount of cushioning and squidge, but still not enough to wake up totally free of aches and pains and definitely still can't lie on my side as doesn't provide enough pressure relief. I weigh just shy of 8st, so others may get less benefit. I was however very impressed with service, packaging and delivery. I would say it's an excellent choice is your mattress just need more cushioning or starting to wear out.”

Helpful Report

“I ordered a panda pillow as it was recommended by a friend. I had been using a different brand memory foam pillow for years & needed to replace my current pillow. I like the panda pillow but it is a little too soft, I like a firm pillow.”

Helpful Report

Thank you for the feedback Christine! If you could reach out to us with your order details, we may be able to provide a solution for this. Sweet Dreams, Panda Team.

“I like the fact that it does keep me cool in the summer and I used to sleep on top of duvet since the material feels great. However because of the design of the duvet and the picture I saw advertised I was not sure if the duvet needed a cover or not. With time the material did start to gather so now I keep it protected with a duvet cover. What originally drew me to the product was the materials it was made from, so I was happy with the purchase. Overall I am still happy with the products and when winter comes I tend to use an extra blanket.”

Helpful Report

“Fast delivery and packaged well. It’s very comfortable when laying on your back but I don’t find it gives me much support on my side. I’m getting used to it now, and sleeping well.”

Helpful Report

“Sore back since using new Panda topper. Overpriced for what it is”

Helpful Report

“Sadly I had to return the Topper as it didn’t suit me. Hence 3 stars. However I would say the quality of it was very good & I would give 5 stars to the company & the service I received. A special thank you to Wayne on the chat line who was most helpful about the return.”

Helpful Report

Hi Carol, Thank you so much for the kind words about Panda and also for the compliment about Wayne. We've let his manager know and I am sure he will be delighted! Let us know if you have any questions about our other products 🐼 Sweet Dreams, Jonathan @ Panda London

“Duvet cover is amazing (very warm, but not sweaty and also, not heavy), but pillow is far too thick - sadly only started causing me neck pain after the 30 day trial! If I could, I would swap it for the child's pillow (even though I am a fairly large 34 years old!!!)”

Helpful Report

“The mattress protector is good, it fits, however I didn’t realise it would rustle so much. It sounds a bit like a protector for a child’s mattress”

Helpful Report

“Doesn’t quite fit the bed”

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“It’s definitely made my mattress a little better. However I am still waking with lower back pain.”

Helpful Report

“The mattress topper is comfortable, however it was described as keeping you cool at night, but it makes me a bit too warm. Also, the elastic bands that are there to keep it in place are not wide enough a deep king size mattress. Panda need to sort out these issues. I wish that I had returned it but circumstances prevented me doing it in the 30 days allowed.”

Helpful Report

“The topper isn’t exactly what I expected. It is comfortable although I was expecting it to fit to my body shape. The holding straps don’t hold it for long. They could do with being adjustable or connect to the other. It was also £40 cheaper in Costco then the actual Panda website where I purchased. So I was a bit miffed to see that after the fact. I think I’ll just save up for a tempur mattress instead.”

Helpful Report

Panda London is rated 4.9 based on 8,537 reviews