Panda London Reviews

Name: Panda London
Rating: 4.85

4.9 Rating 8,537 Reviews

97 %

of reviewers recommend Panda London

4.9

Based on 8,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 5th March 2025

M Mawson

Panda London 5 star review on 11th January 2025

H Blades

B Radomska

Panda London 5 star review on 30th October 2024

K Deam

112

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered two of these and they are great quality, good value and very well made. Had there been a choice of pillow height I should have chosen the higher one as both my husband and I find these pillows at 12cm high a little low for sleeping on our side. I find, having been asleep a while, I’m rolling onto my back, which wakes me up. I haven’t returned them as I have solved the problem by unzipping the (excellent) fitted stretch cover and putting in a folded towel to sit underneath the pillow to raise the height. Not a perfect solution but not bad.”

Helpful Report

“The product i bought was not up to the standard I expected, but the company and customer service was very good. Delivery was fast and the issue I had was delt with efficiently and to my satisfaction. If the product was improved considerably, I would absolutely purchase via this company again.”

Helpful Report

“Bought the mattress topper. Arrived in very nice compact packaging, no clue how I couldve gotten it back in though if I had had to return it. The topper was nice quality, the smell wasn't too intrusive and it mostly filled up to the promised 5cm. However, a major minus from me is how soft the topper is. It is very, very soft despite marketed at medium firmness. I didn't return it because it's definitely an improvement to my bed, but I was ideally looking for something supportive for my back and this mattress I just sink in, and it compresses under me (for reference, I'm very petite) right into the mattress underneath it. And particularly if I sleep on my side as I mostly do, I can feel the mattress below against my hip. It also took me a couple weeks to adjust to the mattress, and in the beginning I had more back pain than usual, and now I'd say the topper has improved ever so slightly improved my back pain but not to the extent I was looking for. This makes your bed very comfortable, but it isn't supportive enough at all to be orthopedic.”

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“The pillow is super comfortable and supportive. However, the pillow case and also the inner lining of the pillow have fallen apart.”

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“Ordrred the pillow as a gift for my husband.he says it didn't do much. At the same time its just comfortable. So I'm pretty neutral on the review front. Probably expected too much reading all the reviews. Not sure if its worth the money.”

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“I purchased both the bamboo duvet and the bamboo bedding. I will say I am very impressed with the duvet and think it is well worth the money. However I believe the bedding is a little too expensive for what you get.”

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“It stunk for the first week! Ok after this, don’t think it was worth the price paid though.”

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“Way too expensive product for the quality you receive.”

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“The topper is very comfortable we bought a king size one but it is not quite the exact width of the bed hence down both side there is a lip which is rather annoying”

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“Good. The pillow is slightly to large and bulky”

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“The pillows were delivered very quickly but unfortunately they were not for us, both myself and my husband struggled to sleep with them and found they exacerbated existing neck conditions, we persevered for a couple of weeks but had to send them back, refunded in full.”

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“There are a lot of things I like about my mattress topper but after a bit of use I’m finding it a bit soft and developing aches. Also it rarely stays in place and I spend a lot of time repositioning it. I probably would not buy it again but might work for others”

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“Customer support responded quickly to email query”

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“Purchased mattress topper from a retail shop. It stays nicely on top of mattress. It is O.K. to sleep on but I expected it to be better with all the great reviews. It gets very warm on the part your sleeping on but when you roll over it is quite cool. No issue with the smell of product. It is a bit pricey as maybe I expected it to be more of a luxury product. Still early days using this topper so will wait and see if it improves.”

Helpful Report

“Nice pillow. Unfortunately it has not worked in helping me wake up on occasion without a very sore neck. I also find I need to turn it over through the night as it gets hot.. a little disappointed”

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“I love bamboo bedding so thought I’d try a bed set from Panda Life. The material is gorgeous - soft and cool in the warm weather we’ve had this summer. What stopped me giving it 5 stars is the shrinkage ... both the king size duvet cover and fitted sheet are more like a double now. I can’t fit my duvet in the cover flat and fight with the fitted sheet every time I put it on the bed. I know bamboo material shrinks however this is a bit of a joke. I have followed the washing instructions exactly and only wash the bedding in Ecover laundry liquid and line dry / iron. I should have purchased a super king set. Shame as I love the material.”

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“brilliant softness, but expensive and not noticeably cooler than other cheaper sheets. If you sweat at night, your sweat will leave white 'tide marks' on the sheets, which is problematic if the sheets aren't white”

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“Customer service wasn't prompt to be honest, the product however we like very much.”

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“We chose the panda because of its heat-regulating properties. The topper is very comfortable, but we didn't find that it helped with keeping cool. I would recommend if you're choosing for comfort. Excellent customer service though - the return process is very simple and fast.”

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“Fairly comfortable but now very think.”

Helpful Report

Panda London is rated 4.9 based on 8,537 reviews