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Panda London Reviews

4.9 Rating 8,537 Reviews
97 %
of reviewers recommend Panda London
4.9
Based on 8,537 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
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Phone:

02089355380

Email:

info@pandalondon.com

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Panda London 5 star review on 5th March 2025
M Mawson
Panda London 5 star review on 5th March 2025
M Mawson
Panda London 5 star review on 5th March 2025
M Mawson
Panda London 5 star review on 5th March 2025
M Mawson
Panda London 5 star review on 11th January 2025
H Blades
Panda London 5 star review on 11th January 2025
B Radomska
Panda London 5 star review on 30th October 2024
K Deam
112
Anonymous
Anonymous  // 01/01/2019
Although at first, the fabric seems nice and soft and cool to touch, I quickly realised that it gets really hot really quickly. Ended up not even using it, as it gets quite hot on nights, with the constant need to keep moving in order to get cool. Probably wouldn’t buy them again for their cooling effect.
Helpful Report
Dreadful sheets - only wash cold and dry flat. What a pain in the bum!
Helpful Report
Bought this topper a year ago from Costco U.K. and it’s terrible. The picture advertising it shows it deeper than it actually is. I have persevered with it as I have FMS and needed some comfort even though I have a gel mattress. I’ve tried to put a review on the Costco site but can’t find where to add it so I’m putting it on your site. I’m extremely disappointed that it’s bad. Topper after laying on it went down to nothing, no support whatsoever, much thinner that I expected and a waste of £149. The blue foam doesn’t stop me from sweating, in fact it’s worse than the last topper I had which had a cool cover like yours. This memory foam mattress should be twice as thick to make a difference. From one totally upset customer.
Helpful Report
The 1 star is for the customer service which was amazing and I cannot fault. The pillow was horrific, lost its bounce back and every day I woke up extremely dizzy due to how low the pillow was
Helpful Report
Sadly, despite following the washing instructions, the fitted sheet I ordered has shrunk after being washing twice so no longer fits our mattress. I ordered many other items but want a new sheet or refund as very sad about this and would like a refund. The matching pillows/duvet set are fine but the sheet was not sized to take shrinkage adequately into account. I got a notification that I would be contacted by someone within 48hrs on 2nd June but its now 17th June and still have not heard.
Helpful Report
While at first I thought these pillows to be extremely good quality and very comfortable, I was saddened to find out that after 4 months of use the support of both my pillows was lost and I was left battling with them to find a comfortable position. The team at panda we’re quick to reply with acknowledgment of my 10 year guarantee, however the burden is on me to provide suitable wrap for postage and pay for delivery; no reimbursement permitted. Considering I bought two pillows and I deem both to have the same problem, I will therefore not be returning the pillows at my own cost to potentially be put in this same position 4 months down the line. (Royal Mail 2nd class Large parcel delivery = £15 for 2 pillows) Regards
Helpful Report
Within one week of using the eye mask the inside started coming out in little strands through the outer material. If you try to pull then more of the inside comes out.. If you try to cut it off, then after a day or so it starts again. Within one week there were white strands poking out all over the mask, looked horrible and the strands are very irritating whilst trying to sleep tickling your nose. Bad quality and for the price this shouldn't happen.
Helpful Report
Took a month to receive it, retains a lot of heat and incredibly soft. Feel very let down
Helpful Report
Panda London is rated 4.9 based on 8,537 reviews