My Bespoke Room Reviews

Name: My Bespoke Room
Rating: 4.93

4.9 Rating 415 Reviews

99 %

of reviewers recommend My Bespoke Room

Company Reviews

Metrics

Info

4.9

Based on 415 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About My Bespoke Room:

My Bespoke Room makes it easy and fun for anyone to use interior design expertise. We give customers access to a dedicated professional designer who will produce a unique, bespoke room design based on individual tastes and style preferences – all completed in a hassle-free online environment, with a fast two-week turnaround. We don't do jargon, pretension or snootiness. Instead, you get straightforward, practical advice, tips and guidance from people hand-picked for their loveliness. And whilst the designers at My Bespoke Room may be highly qualified, you won't need a Masters in Design to put their ideas in place!
Flat-fee packages: £250/£395/£450/£595

Phone:

020 3904 3800

Email:

hello@mybespokeroom.com

My Bespoke Room 5 star review on 30th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Highly recommend My Bespoke Room. In particular, Claire is OUTSTANDING! This is the 3rd time we’ve used Bespoke and the 3rd time Claire has designed us a room. She completely understands where we are coming from and where we’d like to go. I particularly love how she includes all of the subtle details that we have discussed in our conversations. Claire is fully supportive throughout the whole process and is always on hand to answer our many questions and queries. Thank you so much for creating our dream rooms!”

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Posted 3 years ago

“Lois was very easy to work wirth. She was patient will all of my questions and requests and I'm very happy with the design she provided.”

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Posted 3 years ago

“Rachel is a genius! We were mulling moving house recently - but thought we'd investigate using the space we have but configuring it differently to suit the new norm of working from home. We already had an excellent desk and office chair so didn't really need to purchase furnishings for the study so, having worked with Rachel previously, we opted for an ''Online Design Consultancy". Rachel came up with a clever, stylish and practical design for a wall of cupboards which offer a mass of storage. She was also able to advise us on a great lighting plan. At the same time we discussed upcyling our existing entry hall table and mirror combination - a lick of paint, new handles, a glass table top and a pair of stunning lamps and it looks totally different, and much more contemporary. I wouldn't hesitate to use My Bespoke Room and Rachel again... in fact we are already planning our next project!”

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Posted 3 years ago

“This is the 3rd time we've used MBR, and we will be back again. It's such a fantastic service, and outstanding value. We have had Nicole as our designer each time, and she's really listened to what we want (and what we don't), has come up with fantastic ideas that we would never have come up with, and offered loads of advice that goes well beyond the moodboard you get at the end. I can't recommend MBR or Nicole enough. (And as to value, we've saved so much money in not making mistakes with our furniture/paint etc!).”

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Posted 3 years ago

“I was so happy to discover MyBespokeRoom as I was looking for an affordable way to revamp my room using a professional interior designer. The customer service team (Jessica) was fab in giving me all the info to encourage my decision to go forward with it. And then I was matched up with the lovely Olivia as my personal designer. It felt like Olivia just understood exactly what I wanted. With all my prior months of procrastinating after building Pinterest moodboards etc, I just found it overwhelming to create what I was envisioning on my own. But and I'm sooo impressed and glad Olivia was able to do it all for me. It completely took the stress off me and my money spent has felt SO worth it. She's been amazing throughout the whole process and communicated with me so well, in order to ensure she would get my design as perfect as I wanted. Also, I love that she just understood what I was trying to create and what I had in my mind with what I had told her - it's such a special skill. A huge thanks from me Olivia - you've been amazinggg! I'm soo excited to bring it all to life now :D”

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Posted 3 years ago

Navneet - we are collectively thrilled by your review, thank you ever so much! We're so happy that Olivia took the stress from you and was able to create the space you had envisioned and that Jess was fab in giving you the confidence to take the plunge in the first place! Thank you again and we can't wait to see the final result, don't forget to send us photos!

Posted 3 years ago

“So I had asked MyBespokeRoom to help design my entire house! I was really nervous, not having worked with them before, their previous reviews were great but still a very big project and was not sure who I would end up working with. Rest assured, I was truly given the best of the best of their designers, Dear Olivia! I was told that many people ask specifically to work with Olivia and I can now see why! Olivia has been an absolute dream to work with, so professional, yet friendly, her infectious laugh got me every time, and going through a whole house extension and renovation project which is generally has a stressful time, but getting on calls with Olivia and all her messages brought such a sense of fun and laughter and most importantly took all the stresses of the design and flow of the house completely of my shoulders. Olivia is so passionate about what she does, you can truly see her soul and heart goes into every one of her designs, attention to detail is brilliant and most important of all Olivia listens to exactly what you want and delivers to the brief with exceptional skill. Her eye for colour and various textures is brilliant and she has really brought together the whole house design, without her the house would have been so flat and one dimensional. You can tell Olivia has so much experience in this field and thinks quickly on her feet also. Olivia responds so promptly to messages and requests, honestly I don't know if she sleeps! :) Overall I am now a customer for life and I will certainly personally request Olivia on any future project. Designing our entire 5 bedroom house from scratch with 3 generations of family members requirements all having to be met in one house, it was a tall order! But Olivia put together a design for us that meets everyones requirements and more. I would not hesitate to recommend Olivia.”

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Posted 3 years ago

Aysha, wow! Thank you so much for this incredible 5-star review! Olivia had an awesome time working with you to deliver interior design that reached and exceeded your requirements. We really appreciate you being a loyal customer and helping to share the word about us, we're really thankful to have such wonderful clients like yourself, thank you.

Posted 3 years ago

“The MBR team were fantastic to work with - great process and fast turnaround. Really helped us visualise how we'd use our loft space. Highly recommended.”

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Posted 3 years ago

Ryan, thank you for taking the time to leave such lovely feedback. We look forward to working with you again in the future!

Posted 3 years ago

“Lovely service, lovely people and lovely outcome!”

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Posted 3 years ago

Grahame, thanks for your wonderfully kind words. We're all so happy that you enjoyed your experience with MBR and we hope to help again in the future.

Posted 3 years ago

“I have really enjoyed the process with Olivia. She has been amazing adapting the design to my changing preferences and sourcing items when I kept changing my mind! Working with my bespoke room really took the stress out of having to think about what works well together to achieve the look I was after, researching and sourcing items. It was amazing how everything I wanted came together within my budget which I was pessimistic about to begin with. I am so happy with the whole process and communication with Olivia that I have booked another room with her 🙂. I have no qualms in working with my bespoke room to do up my entire house at my own pace.”

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Posted 3 years ago

Thank you so much Aysha for taking the time to provide such lovely feedback. Olivia loved sourcing your items that came within your budget and we are so delighted that you rate our service as 5 star. We look forward to working with you again soon!

Posted 3 years ago

“Milena was a pleasure to work with and the process was incredibly smooth!”

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Posted 3 years ago

Thank you for sharing such a positive experience. It means the world to us.

Posted 3 years ago

“Great effort from Tracey and we worked together all along the journey. Great details and always going the extra mile to find the right furniture. Very pleased with her work and the detailed attention.”

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Posted 3 years ago

Thank you Isabel for your wonderful review - it has made our day! Tracey loved working with you on your project and we look forward to working with you again in the future!

Posted 3 years ago

“Olivia was absolutely fantastic! She was so quick to respond to all my questions and thoughts, and really helped me feel definite and secure in ideas. She absolutely got my vision and likes from the very beginning presenting styles and furniture that I had also seen and liked. She was so helpful throughout providing ideas and options I've not have thought of and I thoroughly looked forward to her suggestions and styling. Would love to work with Olivia again in the future and would recommend her without hesitation!”

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Posted 3 years ago

Catherine, getting positive feedback from our fabulous clients is always a joy, thank you! Your review has been very inspiring and we can't wait to see what you and Olivia work on next!

Posted 3 years ago

“It has been absolute pleasure working working with Ria, I moved to a new flat and was not sure how how to design or even where to specially with my my living/study room and Ria has just done a fantastic job so thank you Ria ! Thanks to Remy as well who has also been super helpful in placing my orders. I am looking forward to sharing with you the pictures when I finally put together your design!”

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Posted 3 years ago

What a lovely read Mariam - thank you! We're so happy to see that Ria and Remy have helped make your new move a fantastic one! Please do send over photos of your room when you get a moment as we'd love to see the completed room!

Posted 3 years ago

“Working with My Bespoke Room was a great experience! My designer, Laura, was very professional and attentive. Her design has perfectly matched my family's tastes and needs and she gave us helpful advice to make the most of our family space. Also, I was really impressed with the personal shopping service. Remy has dealt with orders and deliveries of our furniture quickly and efficiently. It was the best decision to use My Bespoke Room. Thank you again, Laura and Remy. I am looking forward to using My Bespoke Room again in the future.”

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Posted 3 years ago

Thank you for your kind words Natsuki, we're thrilled that you enjoyed working with the MBR Team. Designer Laura loved helping you craft a space that's the perfect fit for your family, while Personal Shopper Remy works tirelessly in ensuring items are delivered to you as promptly as possible. We can't wait to work with you again in the near future!

Posted 3 years ago

“This is now the second time we have used My Bespoke Room, and would definitely recommend to anyone looking for a cost effective design process. When we placed our order, we were contacted to see if we wanted to wait for the designer from our 1st order or get someone different. Olivia did such a great job for us on the first design we were more than happy to wait, but really appreciated being given the option. As before Olivia was brilliant, me and my partner often have quite different ideas and Olivia does a great job of (very patiently) honing in on the pieces that we agree on and pulling those into a design. We had a few disparate ideas, and Olivia expertly extracted which bits of those could work together, and added a whole range of great suggestions that really delivered a brilliant design that we are implementing now. Anytime we need any design work doing I wouldn't hesitate to go to My Bespoke Room and more importantly Olivia.”

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Posted 3 years ago

Thank you for your epic feedback Daniel! Olivia really enjoyed working with you both ensuring you had a cohesive and complementary space to enjoy. We look forward to seeing your implemented design!

Posted 3 years ago

“Working with Olivia Boardman @ My Bespoke Room has been a pleasure - she has worked so hard, so quickly to pull the design together of our living room/dining room area - creating various different zones to make one big open plan room into 4! We were totally aligned throughout, had a thorough first video call and spoke daily via the chat functionality and she honed in on my style immediately. I also felt entirely comfortable to tell her when we didn't like certain furniture pieces as she always had another 8 suggestions up her sleeve. We're delighted with the final result! The human element can't be faulted - but would give 5 stars instead of 4 if the functionality of the Personal Shopping page was more integrated with the external sites - There have been a few occasions where the price on MBR was more expensive than the actual website, or the delivery option being pulled through is the more expensive one by default. It would also be good to be able to add URLs of products from websites not included in the final list to purchase through MBR/have everything on one page/moodboard. But overall - very impressed! Thank you Olivia!”

Helpful Report

Posted 3 years ago

Thank you Julie for taking the time to write such a lovely review. Olivia really enjoyed working with you and is thrilled to have achieved such a cohesive space for your open plan living room. My Bespoke Room is a great shopping buddy on your home interior design journey but if you spot any retailer discounts or offer codes that are not reflected in your basket then please let us know and we’ll match them. That's a promise.

Posted 3 years ago

“We are really happy with the My Bespoke Room service. What was especially creative was the zoning of the living, dining and snug areas in an open plan layout. We worked with Nardus on the initial design in June this year and Rosie continued the process in November when the builders started the refurbishment. Nardus’ and Rosie’s professional judgement and guidance gave us the confidence to change our layout which incorporates contemporary and older elements. Both were immensely helpful answering our questions in a considered manner and responding very quickly. In addition MBR allowed us to focus on the vision without having to worry about sourcing the items. We were given various alternatives of each so that we have a mix of dearer and cheaper items to create the overall look and stay within budget. Remy and Victoria in the Personal Shopping Team were very helpful too and secured good discounts on our shopping. We would like to express our thanks to the MBR team. The service was brilliant and we would highly recommend MBR - the refurbishment of our living/dining room has given us a a space that we all love.”

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Posted 3 years ago

Mary Anne, what a fabulous review - thank you for your kind words! The MBR Team are overjoyed to have been able to make your multi functional open plan space work to incorporate both existing and the contemporary elements of the space into a space that you love. We hope to work with you again in the future!

Posted 3 years ago

“Using My Bespoke Room has been a great experience and Celine provided all the designs and guidance for our new home. The designs were mostly in line with we wanted and enough options for us to choose from. Even when we didn’t go with the recommendations Celine made, we were still exposed to new websites that we wouldn’t have heard of before that we browsed to make different selections. It was great to give us inspiration on a cohesive look and feel that my husband and I could agree on. All in all a great service that we will use again.”

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Posted 3 years ago

Thank you for your amazing feedback! Celine and the collective MBR Team are thrilled that you have a space that both you and your husband enjoy! We look forward to working with you both again in the near future!

Posted 3 years ago

“We designed our flat with Olivia Boardman who was absolutely fantastic. Her ability to combine both our tastes and create something magical surpasses my expectations. Her responses were extremely prompt as we worked with builders, she was on hand all the time to help. She was so warm and personable and turned our dream home into a reality.”

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Posted 3 years ago

Ruth, we are overwhelmed by your fabulous review - thank you so much! Olivia just loved working with you and we're so thrilled to know that with our help, your dream home is now your reality!

Posted 3 years ago

“Edmund did a great job designing 2 rooms. He took into account the requirements I had, did great research to find my hidden preferences, provided multiple options, and delivered a few design options for me. I also found the shopping page very easy to use and most prices accurate and up to date. The result was very satisfactory and I have recommended him to a few of my friends. Well done Edmund and MyBespokedRoom”

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Posted 3 years ago

My Bespoke Room is rated 4.9 based on 415 reviews