My Baker Reviews

Name: My Baker
Address: 102 Osier Crescent, Muswell Hill, London, London
Rating: 4.65

4.7 Rating 451 Reviews

90 %

of reviewers recommend My Baker

4.7

Based on 451 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About My Baker:

MY BAKER is the place to order personalised cakes and other baked goods from trusted bakers.

Visit Website

Phone:

07922240170

Email:

orders@mybaker.co

Location:

102 Osier Crescent, Muswell Hill, London
London
N10 1RE

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My Baker 5 star review on 23rd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the best birthday cakes anyone has ever had. Ordered cake for my LO first birthday and everyone said it’s the first birthday cake that was so moist and not too sweet bcoz of the heavy icing for custom cakes. Thank you Mike and his team for giving us yummy cake. Everything from finishing to taste was spot on. Happy customer 😊”

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“Excellent excellent excellent”

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“Highly recommend a mybaker.co shop The cupcakes were fresh and tasted delicious, and the delivery was in time. I will definitely shop again . Thanks again to Patrick and to his Baker ❤️”

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“The cake tasted great and the delivery was right on time. Definitely recommend and will be back again.”

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“The birthday cake we ordered was delicious and beautiful! Service was great and everything was done on time.”

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“👍🥰very tasty”

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“We got the vegan cake which can be daunting but the cake was very delicious. So light and tasty, the whole party loved it. They had no idea it was vegan. Recommend 100% Will definitely be back next year”

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“The delivery was on time and packaged well. However, the cake was not fresh. It seemed like it had been baked days ago, and so unfortunately did not taste great.”

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Hi there, Many thanks for your review, and I am sorry that the cake was not to your satisfaction. I respect that you are sincere in your view that the cake did not seem fresh. However, I assure you that all of our cakes are baked freshly to order, and never frozen, so the cake was not baked many days ago. We want our customers to be happy every time and we would be happy to discuss further if you send us an email at orders@mybaker.co. Best wishes, Mark My Baker

“Ruined my daughters 1st birthday, absolutely devastating. On top of that, I was given no refund nothing”

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Dear Bisma, Many thanks for your feedback, and we are sorry that you were not happy with the outcome this time. I attach a picture of the cake as it was prepared for context, which shows it in a more favourable light. We always try to make things right for our customers. We acknowledge that, from the picture you attach above, there does appear to have been some superficial damage to the cake on delivery. However, the picture you have posted above was not provided at the time. Further, and crucially, we offered at the time to have our local baker come out to you and repair the superficial damage shown - which you refused, despite there being a willingness and plenty of time to put things right. Therefore, this could have been remedied and you could have had a perfect cake for your event, which was to be served the day following delivery, but chose not to do so. I don't think we could have done more in terms of our customer service in this instance. We were prompt and offered a full solution at no cost to you. As you rejected this offer to have the cake repaired, we are not responsible for ruining an event. We are not able to offer compensation on this occasion, and consider the matter closed. Yours sincerely, Mark Sinjakli Owner My Baker

“I am very impressed and extremely happy with My Baker. I am a returning customer because of the excellent service, extremely delicious cakes and reasonable prices. I would highly recommend them to colleagues, friends and family for an indulgent treat or celebration.”

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“A beautiful cake looked amazing and tasted great.”

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“The service provided was exceptional. Everything was on time, and coordination was very well done. I am thankful to them for that. But unfortunately the cake itself did not taste good. It looked beautiful but the quality of the sponge and icing was under average. With the price of the cake I expected better quality cake.”

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“I have ordered a birthday cake for my husband in May. MY BAKER was quick to respond to my enquiries. The cake was delivered on time. My husband loved the cake. I personally would prefer more lemony flavor.”

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“Fantastic , great service , incredible cake . Definitely use again .”

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“Nice cake . Everyone enjoyed it . Eye catching”

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“Great service! Specially that I was order all the way over in Australia!”

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“I Love your services and the taste of your cake”

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“Fantastic service and quite amazing cakes! Have used twice and each time expectations were exceeded!”

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“Cake looked nice but unedible, dry as old boots”

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“Very good but not quite what we ordered there was no spun sugar around it like there was in the picture”

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My Baker is rated 4.7 based on 451 reviews