My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 1,986 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 19th February 2025

1123

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I highly recommend My Doll Best Friend. Great customer service and fast shipping to the US. I'll definitely will be ordering from them again!”

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Posted 8 years ago

“This is a beautiful doll. I am smitten. It feels a nice weight and the shop photo is a very good representation of what I bought. The parcel was well package and arrived quickly and safely. Thank you.”

My Doll Best Friend 5 star review on 13th January 2017

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Posted 8 years ago

“What a beautiful doll I love her green eyes and freckles I am a faithful doll dolls of the designer hildegard gunzel congratulations for this new achievement and bravo for your dynamist and quick sending my purchases very friendly”

My Doll Best Friend 5 star review on 10th January 2017

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Posted 8 years ago

“Ordered 27th December, not realising the store was closed, but once open again my dolls shipped quickly. Leaving the UK Friday and arriving at my door in Australia at lunchtime Monday!! Customer service responded quickly to my email as soon as they returned to work. My thanks to all concerned, I shall return for more dolls shortly! Sandi X”

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Posted 8 years ago

“A beautiful doll which arrived quickly and in perfect condition. I have always been very satisfied with the service I have received from My Doll Best Friend and would not hesitate to use them again.”

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Posted 8 years ago

“Lovely item as described, and quick delivery especially over Christmas”

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Posted 8 years ago

“Both dolls arrived quickly, my granddaughters loved them and have been taking them everywhere since Christmas. They love being able to put a dummy in their mouth and that they are able to fit in newborn size baby clothes. Had 2 very happy granddaughters over Christmas”

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Posted 8 years ago

“Doll came quickly and the quality is outstanding.”

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Posted 8 years ago

“Quick delivery and the dolls are beautiful Thank you”

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Posted 8 years ago

“Thank you for my recent order - my 5year old bespectacled niece was particularly OVER THE MOON with her doll glasses that match her own, now her new lilah and her are truly mother and daughter!! Efficient delivery and good communication.”

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Posted 8 years ago

“Rosie is just as beautiful as I had hoped her to be. My 6 year old grandaughter is thrilled. I have no hesitation in recommending My Doll Best friend to anyone.”

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Posted 8 years ago

“The boxes came a long way, and they were crushed on one end. Thankfully the dolls were okay. I would suggest when sending a doll box within a shipper box, and the inside box is smaller, it needs some filling around it. I know ultimately the postal system is responsible for safe delivery. When I picked up the boxes (that were taped together on the outside), the postal clerk said, "I hope nothing is damaged". I'm truly glad everything was okay. I have to say I absolutely HATE the way manufacturers pack the dolls. First of all, the dolls are so tightly secured in their box, it's ridiculous! They have twist ties, plastic molds around the head and sometimes limbs, those plastic staples in the clothing, and something I have never seen before -- a little wisp of hair was sewn to the front of 2 of my girls' shirts. What is that about? My 2 girls have/had rubber bands so tight in their hair, I can't believe the exaggerated indentations. One of these girls had a horrendous hairstyle with her hair twisted around the rubber band, so now her hair looks awful. She looks like she could fly away. This is a shame, as the dolls are basically beautiful. I don't know how to fix that hair to make it look "human". I know about hot water dunks, but that's usually for wigs and not rooted heads. Overall, I love the dolls. I just have to think of a way to fix their hair.”

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Posted 8 years ago

“It was my first purchase from this shop. And I felt a bit worried, because I needed shipping to Russia and you know it is a rather long journey. However everything went all right and the doll arrived safe and sound. The service was great and I'm totally happy with my purchase. Thanks a lot for nice work))”

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Posted 8 years ago

“Extremely happy with this beautiful doll. Can't wait to see my little girls face when she opens it on Christmas Day. Quick delivery. Only criticism is that the extra clothes I ordered where placed inside the dolls box for shipping. I'm sure this will be the first of many dolls ordered from here.”

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Posted 8 years ago

“Excellent company to deal with, great communication and delivery was super fast.... what more can I say”

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Posted 8 years ago

“Goods arrived on time. The dress, the bobble hat, the socks and the knickers fit the doll. I'm not entirely sure about the boots, but the Happy Kidz doll has rounded feet, which may not have helped.”

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Posted 8 years ago

“I ordered this doll from US and was wondering how long will take to get it. However, the shipping and delivery were amazing. The doll arrived just in few days and in perfect condition. I just opened the box to check it but it is a Christmas gift so will be opened on Christmas day. Overall, I am very happy with the purchase and the price especially considering how difficult is to find a boy doll.”

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Posted 8 years ago

“Fantastic service as always. I ordered Gotz Happy Kidz Charlotte on Monday evening and she was here on Wednesday lunchtime! I knew the minute she was posted as I received an email. My Doll Best Friend keep you up to date every step of the way. Charlotte, herself, is absolutely stunning! She is so much prettier than she looks in photographs. I hope that Gotz make more dolls with this face sculpt in the future. She is very well made and has beautiful thick hair. All in all, a stress free experience - from the moment I placed my order to the moment she arrived (and very well packaged I might add). Thank you so much!”

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Posted 8 years ago

“I received the item very quickly and it was very well packaged. I am very pleased with my purchase and would definitely buy from you again. Jean”

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Posted 8 years ago

“A beautiful doll well worth the price and arrived quickly”

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Posted 8 years ago

My Doll Best Friend is rated 4.9 based on 1,986 reviews