My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 1,985 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 1,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 19th February 2025

1123

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had return the two pairs of dolls shoes I ordered. The measurements were not what I thought,they were a bit unclear so didn't fit any of my dolls unfortunately.”

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Posted 3 years ago

“I really love dolls and I was lucky to win limit dolls. Thank you!”

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Posted 3 years ago

“Astronomical prices from Canada. Not worth it. Among my items received very poor quality doll clothes with very loose stitching and lose threads.”

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Posted 3 years ago

Dear Sarah, Thank you for your feedback. You make some good points that we'd like to address. The D'Nenes Marieta doll clothing which you purchased was 75% reduced to £3.31 as we had identified it as having some loose stitching. We believe the price you paid was fair, and you purchased the remaining two outfits at this discounted price. We informed D'Nenes about the stitching on those outfits. This stock is now sold out. In your email you made us aware that you hadn't imported from the UK to Canada previously, and you hadn't been expecting any import costs. Canadian VAT was not added to the invoice at checkout so it would be due based on Canada's import rules. From what you explained to us the VAT and duties imposed by the Canadian authorities were high - higher than we calculated they should have been. Mostly our Canadian customers are satisfied with the shipping process and we rarely hear of any unexpected costs. Informed by your experience we researched the possibility of paying Canadian charges on behalf of Canadian customers for future orders. This is possible and we have set this up. Customers in Canada will pay only the website price and nothing more. This price includes Canadian VAT and duties and My Doll Best Friend settles the payment of this on behalf of customers. This will be on a trial basis, and we will wait to hear if it's popular. We don't want unhappy customers and we hope you feel that we have listened and responded with care and attention. Kind regards, Customer Service Team

Posted 3 years ago

“I love the beautifull dolls from "My Doll Best Friend" and the great Service! Thank you so much!”

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Posted 3 years ago

“I found the service was of high standards & I was kept informed of the delivery of my doll along it's journey to me in Australia. Excellent service all round. I highly reccomend My Doll Best Friend. I will not hesitate to shop with you again.”

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Posted 3 years ago

“I have always been pleased with my purchases from MyDollBestFriend. It is always disappointing when new items are sold out due to limited numbers produced. The only negative thing I can say is that there is no return policy. I’ll continue to buy from this company because they offer beautiful dolls that cannot be found in local stores. ( Certainly only Santa could find such treasures!)”

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Posted 3 years ago

“I have bought dolls over the years from My Doll Best friend and have always had great service, only ever had one issues and that was with shoes being the wrong size (probably my fault), it was resolved to my complete satisfaction.”

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Posted 3 years ago

“Great friendly service. Prompt shipping and always well packed.”

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Posted 3 years ago

“It is always with pleasure that I buy in this shop which is at the top. Always listening to his customers and doing wonders to arrange them. Magnificent assortment of dolls and accessories, enough to satisfy the most demanding. I have been a regular customer of MDBF for years and I highly recommend this shop which deserves its 5 stars.”

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Posted 3 years ago

“100% spokojenost, komunikace, dodání, zabalení zboží”

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Posted 3 years ago

“I bought dolls several times in this store. Fast order processing and dispatch, high-quality packaging. I plan to use the services of this store in the future. Many thanks for the high level of service and the opportunity to purchase rare dolls!”

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Posted 3 years ago

“My new Willow Doll and extra Outfits are just beautiful well packaged and arrived in a timely manner. The website is very easy to use check out is fast wonderful I will happily continue to buy form this Company.”

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Posted 3 years ago

“Competitive prices and speedy shipping. Very happy with my order and will, I'm sure, be back for more.”

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Posted 3 years ago

“Куколка супер)))”

My Doll Best Friend 5 star review on 24th July 2021

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“I love My Doll Best Friend because they stock such amazing good quality dolls. Dolls that are hard to find elsewhere like the beautiful Zwergnase dolls I have been delighted with my dolls I have bought. Trish is super friendly and keeps you informed of delivery , and it arrives within the next day and well packed. I highly recommend buying from here”

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Posted 3 years ago

“Магазин отличный! С удовольствием пользуюсь его услугами. Персонал отзывчивый. Всем доволен!”

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Posted 3 years ago

“The experice I have with My Doll Best Friend is exceptional, from the time my order is placed to the time I receive my order, if I have questions about my order they are answered in a timely manner, an with care an concern.”

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Posted 3 years ago

“My experience with my doll best friend Ltd, has been a positive one. The dolls are beautiful, they posted on time and if I want to communicate with them by email they email back in a few days with my answer.”

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Posted 3 years ago

“Willow - красавица! Спасибо магазину МДБФ за возможность купить такую милую куклу.”

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Posted 3 years ago

My Doll Best Friend is rated 4.9 based on 1,985 reviews