My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 1,985 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 1,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 19th February 2025

1123

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was the first time I've had a problem with a delivery from My Doll Best Friend Ltd. I wasn't receiving updates from the final carrier after they had given me a delivery window, although I had set up to receive texts. When I contacted that company, they said they didn't have the parcel yet and to contact the vendor, so I did. The delivery window was just "expected" when they made the label. I'm on the other side of the world, so I knew MDBF were closed. However, the next morning I had a personal reply saying a ticket had been opened with the original shipper. Shortly after that, tracking showed that the parcel had moved to another location. I don't know if they found it because of the ticket, but it was very quick and excellent service. The parcel had some other adventures with the final carrier, due to a train mechanical problem but arrived within the two weeks expected. The final vendor gave me only the final two updates: Out for delivery and Delivered, and I've left a less flattering review with them regarding giving a meaningless delivery window. I definitely will order from MDBF again!”

My Doll Best Friend 5 star review on 3rd May 2022

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Posted 2 years ago

“I ordered Happy Kidz Mila and was very impressed with her ... she's much more beautiful than her promo shots! Service and delivery time was outstanding as usual ... just 12 days to Australia. Thank you so much MDBF.”

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Posted 2 years ago

“Always prompt service. Sometimes this is the only shop that has what I'm looking for. Packaged well for trip across the pond. Great to deal with.”

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Posted 2 years ago

“Very fast shipping and packed great. Lovely doll. Thank you MDBF!”

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Posted 2 years ago

“Really beautiful baby doll, I was looking for a cute doll of colour - some brands don’t make the dolls very cute looking. The soft body is extremely well made, the whole doll is high quality and my daughter loves her!”

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Posted 2 years ago

“Superb service from MDBF as always! My latest Gotz arrived here in NZ this morning, a lot sooner than expected. Absolutely thrilled with her, as with the two gorgeous “freebie” dresses. Look foward to buying more very soon. Many thanks to everyone at MDBF for bringing such joy to us collectors!”

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Posted 2 years ago

“the best seller in the world! very attentive service, high standard, fast shipping to Germany. highly recommend. thank you for the good work.”

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Posted 2 years ago

“Hi, I don't speak English very well so ... I want just to say : with My Doll Best Friend, all is OK !”

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Posted 2 years ago

“Have purchased a few dolls which are always lovely. The shipping is quite swift coming to the states and very well packed. Exceptional people to deal with.”

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Posted 2 years ago

“All perfect”

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Posted 2 years ago

“My doll arrived fast and well packed. Exactly as the picture. Very happy with the purchase. Thank you.”

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Posted 2 years ago

“Bien heureuse d'avoir eu un contact lorsque je m'inquiétais de ne pas recevoir ma commande, contact rapide et efficace, merci.”

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Posted 2 years ago

“I always enjoy buying from My Doll Best Friend because of the amazing selection of amazing dolls at good prices. Speedy posting and excellent Customer service. I fully recommend buying from here. I will continue to add to my ever-growing collection of dolls Thank you so much”

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Posted 2 years ago

“The delivery time, even with Covid limitations has been poor”

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Posted 2 years ago

New Zealand is not only the furthest shipping point from the UK, but it's also a country that's been shut down and shipping has been severely affected by Covid. There are few flights and high demand for imports which puts pressure on flights. As we have no control over this, our choice can only be whether to serve New Zealand or not, and this is under constant revision. It's not fair to earn a one-star rating.

Posted 2 years ago

“Beautiful dolls Excellent service and communication fast delivery Recommended A1”

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Posted 2 years ago

“I love buying dolls for my collection from here. They have such a amazing selection of quality dolls and they arrive well packed and quick. I fully recommend this shop for everything it sells from dolls clothes and wonderful leather shoes, dolls for very young collectors to the mature collector like myself”

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Posted 2 years ago

“Très satisfaite du contact avec My doll best friend et commande reçue très vite, je recommande”

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Posted 2 years ago

“My order was dealt with promptly and efficiently. The out fit I bought for my Gotz Hannah is beautiful. I would certainly recommend you to others”

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Posted 2 years ago

“Хороший магазин. Буду покупать еще.”

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Posted 2 years ago

“De las mejores tiendas y excelente servicio. Gracias ☺️”

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Posted 2 years ago

My Doll Best Friend is rated 4.9 based on 1,985 reviews