My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 1,927 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 1,927 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 8th December 2024

1052

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

Helpful Report

Posted 7 months ago

Dear Louise, Thank you so much for awarding My Doll Best Friend with a fantastic 5-star rating! We truly appreciate your kind words and the time you took to share your experience with us. We are delighted to hear that you found our service great! Providing exceptional service is something we strive for, and we are thrilled to know that we met your expectations. We look forward to continuing to serve you in the future. Warm regards, My Doll Best Friend

Posted 7 months ago

“My Doll Best Friend has a wonderful selection of dolls: for play or collection. They are responsive to queries and are always helpful.”

Helpful Report

Posted 7 months ago

Dear Clare, Thank you so much for giving us a 5-star rating! We could not be happier to hear that you are satisfied with our service and selection of dolls. Your kind words mean a lot to us. At My Doll Best Friend, we do our best to offer a wonderful selection of dolls, specially curated for both play and collection. We are dedicated to ensuring that you have a fantastic experience, which is why we strive to be responsive to queries and provide helpful assistance whenever needed. We truly appreciate your loyalty as a customer, and we are grateful for the trust you have placed in us. Your continued support means the world to us. Thank you once again for the glowing rating and for being an amazing customer! Warm regards, My Doll Best Friend

Posted 7 months ago

“I am British but have lived permanently in France for 11 years. In searching for a particular Götz doll, now discontinued, I came across My Doll Best Friend for the first time. They have a much wider stock than anywhere else and I reckoned that the introductory 10% discount was worth placing a good-sized order, including a pre-ordered Götz PJ Party doll. With hindsight, I could have bought her from Götz direct, with no delivery or customs charges, but I enjoyed buying from MDBF so much, that the extra charges payable on post-Brexit UK purchases did not sour the transaction. I cannot recommend them highly enough. They have always replied immediately to my queries and share a genuine enthusiasm for my purchases. It is a shame that I probably won't buy any more from them now, but I will keep an eye on their website and if there's something I want, I will certainly buy from them. Here's my new Götz doll, in some of her new clothes, both from MDBF and made by me:”

My Doll Best Friend 5 star review on 28th April 2024

Helpful Report

Posted 7 months ago

Dear Andrea, Thank you so much for awarding My Doll Best Friend a 5-star rating! We are extremely grateful for your support and kind words. We are delighted to have been able to offer you a wide range of dolls. It's wonderful to hear that you enjoyed your shopping experience with us, despite the extra delivery and customs charges due to post-Brexit UK purchases. We have the perfect website for you for any future doll purchases you may make, particularly Gotz (we love Gotz). It's www.popinthedollshop.com. This is our European Union doll shop and delivery to France is free from €150+! So we really do hope to see you again. It's the same team who will serve you, and will be dedicated to helping you with any queries you may have :) Thank you once again for your support. We hope your new Gotz doll brings you joy, and we love seeing her in her new clothes, especially those crafted by you! Warmest regards, My Doll Best Friend/ Pop In The Doll Shop

Posted 7 months ago

“Super cute doll, fast shipping, great doll store!!! I'm very happy with my purchase. Thank you so much!”

My Doll Best Friend 5 star review on 27th April 2024

Helpful Report

Posted 7 months ago

Dear Yuliya, Thank you so much for your wonderful 5-star rating of My Doll Best Friend. We are thrilled to hear that you had a fantastic experience with us! We're also delighted to see a photo of the doll who has joined you. Thank you for sharing it! It's great to hear you think she's super cute (she looks it in your photo), and that the shipping was fast. It warms our hearts to know that you are so happy with your purchase. Your loyalty as a customer means the world to us, and we look forward to serving you again in the future. Once again, thank you for your kind words and for being a loyal customer. Warm regards, My Doll Best Friend

Posted 7 months ago

“Always excellent service”

Helpful Report

Posted 7 months ago

Dear Ilona, Thank you so much for your wonderful 5-star rating of My Doll Best Friend! We are so grateful to you for your kind words and warm involvement in the doll community and especially with My Doll Best Friend. Your satisfaction is our utmost priority. Thank you once again for your continuous support and for being a valued customer. We look forward to serving you again in the future. Warm regards, My Doll Best Friend

Posted 7 months ago

“Arrived on time, packaged well, beautiful doll.”

Helpful Report

Posted 7 months ago

Dear Josephine, Thank you so much for your fantastic 5-star rating of My Doll Best Friend! We truly appreciate your kind words and the time you took to share your experience with us. We are delighted to hear that your order arrived on time and that the packaging was done well. It is our utmost priority to ensure that each package is prepared with utmost care to protect the precious doll inside. Moreover, we are thrilled that you find the doll to be beautiful. We always strive to offer a diverse and stunning collection, catering to the unique preferences of our valued customers like yourself. Once again, thank you for choosing My Doll Best Friend. We look forward to serving you again in the future. Warmest regards, My Doll Best Friend

Posted 7 months ago

“Hi, My order has been delivered very well, the packaging carefully made. I'm very pleased with the doll and the way the delivery went. I'm sorry for my bad English, I hope you understand.”

Helpful Report

Posted 8 months ago

Dear Francette, Thank you so much for your fantastic 5-star rating of My Doll Best Friend! We truly appreciate your kind words and are overjoyed to hear that you had a wonderful experience with us. We're thrilled to know that your order was delivered promptly and with such meticulous packaging. Our team always strives to ensure that every package is carefully prepared to protect your precious doll during transit. Your satisfaction is our utmost priority, and we're delighted to learn that you are pleased with both the doll and the delivery process. No need to apologise for your English, we completely understand your message! If you have any further questions or need assistance, please don't hesitate to reach out. Thank you once again for your tremendous support and for choosing My Doll Best Friend. We look forward to serving you in the future! Warm regards, My Doll Best Friend

Posted 8 months ago

“Absolutely delighted with my latest purchase from MDBF. As always my order was promptly shipped and superbly packed. Look forward to many more years of stunning dolls from this wonderful shop which makes doll collecting such a joy!”

Helpful Report

Posted 8 months ago

Dear Ingrid, Thank you so much for your exceptional 5-star rating and your wonderful feedback about My Doll Best Friend. We are absolutely thrilled to hear that you are delighted with your recent purchase. At MDBF, we take immense pride in providing a speedy and secure shipping service, ensuring your order arrives promptly and in good condition. It warms our hearts to know that our careful packaging met your expectations. We truly appreciate your loyalty as a customer and we are honored to be a part of your doll collecting journey. Rest assured, we will continue to strive for excellence, bringing you many more years of stunning dolls that will continue to bring joy to your collection. Thank you again for your kind words and for choosing My Doll Best Friend. Warmest regards, Maxine

Posted 8 months ago

“I have been shopping with My Doll Best Friend for many years, and am constantly impressed by the speed of delivery and friendly communications, as well as the quality and variety of the dolls.”

Helpful Report

Posted 8 months ago

Dear Susan, Thank you so much for your fantastic 5-star rating of My Doll Best Friend! We truly appreciate your loyalty and support over the years. It is customers like you who inspire us to continually strive for excellence. Your kind words have truly made our day. We always look forward to serving you and providing you with the best doll shopping experience. Warmest regards, Maxine My Doll Best Friend

Posted 8 months ago

“Large assortment of dolls and doll products, excellent service. I've been happily shopping at My Doll Best Friend for several years now.”

Helpful Report

Posted 8 months ago

Thank you so much, Evgeny, for taking the time to rate My Doll Best Friend with 5 stars. We truly appreciate your kind words and support. We are delighted to hear that you have found our large assortment of dolls and doll products to be just what you enjoy. Thank you for being such a loyal customer for several years now. We truly value your trust and continued custom. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, My Doll Best Friend

Posted 8 months ago

“Very quick service and great product”

Helpful Report

Posted 9 months ago

Dear Helena, Thank you so much for giving My Doll Best Friend a 5-star rating! We greatly appreciate your support and are thrilled to hear that you had a positive experience with us. Your kind words regarding our quick service and the quality of our products mean a lot to us. We always strive for excellence in delivering exceptional service and providing only the best products for our customers. Thank you again for your wonderful review. We look forward to serving you again in the future.

Posted 8 months ago

“Arrived on time and she is so cute thank you .”

Helpful Report

Posted 9 months ago

Dear Manuela, Thank you so much for taking the time to rate My Doll Best Friend with 5 stars! We truly appreciate your continuous support and loyalty as a customer. We're thrilled to hear that your doll arrived in Canada on time, and that you find your new doll so cute! Your feedback means the world to us, and it serves as a wonderful encouragement for our entire team. Once again, thank you for choosing My Doll Best Friend. We are privileged to have customers like you. If you have any questions or need further assistance, please don't hesitate to reach out.

Posted 8 months ago

“Always good quality articles, speedy delivery, no hassle. Top firm !”

Helpful Report

Posted 9 months ago

Dear Hillegonda, Thank you so much for taking the time to leave a fantastic 5-star rating for My Doll Best Friend. We sincerely appreciate your kind words and your continued loyalty as our valued customer. Thank you for choosing My Doll Best Friend and we look forward to serving you for many more years to come! Best wishes, Team My Doll Best Friend

Posted 9 months ago

“We bought gorgeous doll’s clothes from this company. The whole transaction was super easy, the items arrived within days and were just beautiful. I’d buy from My Doll Best Friend anytime.”

Helpful Report

Posted 9 months ago

Dear Kia,Thank you so much for your amazing 5-star rating of My Doll Best Friend! We sincerely appreciate your kind words and are thrilled to hear that you had such a fantastic experience with us. We are incredibly delighted to know that you found our dolls clothes to be absolutely gorgeous. Making the entire transaction super easy and ensuring prompt delivery of your items is something we always strive for. It brings us immense joy to learn that everything arrived within days and met your expectations. We genuinely appreciate your support and would be absolutely thrilled to have you as a customer again. Should you need any further assistance or have any questions, please do not hesitate to reach out. We are here to make your doll shopping experience delightful every time! Thank you once again for choosing My Doll Best Friend.

Posted 9 months ago

“The goods were exactly what I wanted and delivery was good”

Helpful Report

Posted 9 months ago

Dear Alexandra,Thank you so much for your incredible 5-star rating of My Doll Best Friend! We sincerely appreciate your kind support and are thrilled to hear that you are happy with your purchase. We are delighted to know that the goods you received were exactly what you wanted. It is our utmost goal to provide our customers with the perfect products that meet their expectations. Furthermore, we take pride in our efficient delivery service and are glad to hear that it met your satisfaction. Thank you once again for choosing My Doll Best Friend. We value your trust in us and we look forward to serving you again in the future.

Posted 9 months ago

“I'm very happy with my Purchase of Zwergnase Doll from My Doll Best Friend, my parcel was posted very quick.”

Helpful Report

Posted 9 months ago

Dear Carol,Thank you so much for giving My Doll Best Friend a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you are happy with your purchase of the Zwergnase Doll. We want to express our gratitude for your loyalty as a customer. Your continued support means the world to us, and we look forward to serving you in the future. Thank you once again for your kind words and for choosing My Doll Best Friend!

Posted 9 months ago

“Большое спасибо,кукла очень понравилась!”

My Doll Best Friend 5 star review on 8th February 2024

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Posted 10 months ago

"Спасибо огромное, Наталья! Мы рады, что наша кукла так понравилась! Большое спасибо за вашу высокую оценку - это для нас очень важно! Мы всегда стараемся предлагать лучшие товары, чтобы радовать наших клиентов. Надеемся видеть вас снова на My Doll Best Friend!"

Posted 9 months ago

“There is a good choice of products on the site. When a querry is raised there is sometimes a long wait for a resolution to a problem.”

Helpful Report

Posted 10 months ago

Dear Sandra, Thank you so much for giving My Doll Best Friend a four-star rating! We truly appreciate your feedback and are delighted to hear that you are satisfied with our products. We also acknowledge your comment about the occasional wait time for resolving queries. We fully understand that prompt customer service is vital, and we apologise for any inconvenience caused. Last month we had staff absence just at the time you messaged us. Rest assured, we are continually working on improving. Your loyalty as a customer means the world to us, and we cannot thank you enough for your continued support. We genuinely value your trust in us and are committed to providing you with the best possible experience whenever you visit our website. Once again, thank you for taking the time to share your opinion. We look forward to serving you again soon!

Posted 9 months ago

“This was my first purchase of a Ruby Red doll. Alex will go to our grandson for his birthday, when I've provided him with a wardrobe. I have bought other dolls, clothes and accessories from MDBF, and I've always had good service and had my questions answered promptly. I'm willing to pay for shipping to the US because I know my purchase will be packaged and shipped safely and efficiently. I made the sweater in the photo. I've found that clothes and patterns that fit Götz Little Kidz usually will fit Ruby Red Fashion Friends.”

My Doll Best Friend 5 star review on 30th January 2024

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Posted 10 months ago

“Quick delivery the doll was lovely and my daughter loved her. Thanks”

Helpful Report

Posted 10 months ago

Dear Helen, Thank you so much for your outstanding 5-star rating of My Doll Best Friend! We truly appreciate your continuous support as a loyal customer. Quick delivery, combined with the lovely doll you received, is what we aim to provide every time. We are delighted to hear that your daughter loved her new doll. Your satisfaction means the world to us! Once again, thank you for choosing My Doll Best Friend and we look forward to serving you again soon.

Posted 9 months ago

My Doll Best Friend is rated 4.9 based on 1,927 reviews