My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 1,985 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 1,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 19th February 2025

1123

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience with this company. My initial order hadn't gone through properly but the My Doll Best Friend contacted me straight away to confirm my order and she was delivered the next day. Totally love the doll she is adorable! The perfect model for my crochet patterns. I would definitely buy from here again and recommend them to others.”

My Doll Best Friend 5 star review on 5th May 2021

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Posted 3 years ago

“Fast shipping, very kind contact, very helpfull, super service without duty! Thank you!👍”

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Posted 3 years ago

“I have ordered many dolls from My Doll Best Friend over the past few years and have always been impressed by their service. The four dolls (Petitcollin Minouche) I have received this year are all gorgeous and each of them has arrived within 2 weeks, which is pretty good going considering I'm in Australia and we are in the midst of a pandemic! Congratulations and many thanks to the staff for a job well done! I have attached a photo of the first three who have already had a change of clothes. 😊”

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Posted 3 years ago

“It was a pleasure to shop at Mydoll Best Friend. Doll has been despatched immediately upon receiving the payment and parcel arrived to Australia in 2 weeks. And I love the fact the website now displaying prices of goods in my local currency.”

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Posted 3 years ago

“Good, reliable service. Shipping is fast, packaging is always good. I've never encountered any problems with this service. Thank you.”

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Posted 3 years ago

“I am very pleased with the purchase. My very best recommendations!”

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Posted 3 years ago

“Excellent service as usual. Fast international postage.”

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Posted 3 years ago

“Очень нравится делать покупки в этом чудесном магазине!!!!”

My Doll Best Friend 5 star review on 20th April 2021

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Posted 3 years ago

“Super doll store. Fast shipping. Great communication. Excellent and beautiful dolls. I am always thrilled with the dolls that I have purchased at My Doll Best Friend LTd.”

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Posted 3 years ago

“Excellent customer service and lovely doll. I’m in the USA. No issues whatsoever with shipping. I would definitely recommend them.”

My Doll Best Friend 5 star review on 16th April 2021

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Posted 3 years ago

“I am delighted with my experience with My Doll Best Friend. Shipping rates are fair, my purchases arrive quickly and in excellent condition. I live in Canada and was surprised at how quickly my orders arrived. Thank you so much for a smooth and pleasing transaction!”

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Posted 3 years ago

“The order arived on time and was well packed and in god condition. I was pleased that there was no extra import fees at customs and that I had found information on that on your webbpage. As I live in Sweden the time of delivery has to take longer and cost more than if I had found the same things in Sweden. Because of this I only shop here for what I can not find in Sweden.”

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Posted 3 years ago

Dear Gunilla, Thank you very much for your really positive review; we are so grateful when our customers spend that time to write their thoughts. It's so nice for us to read good comments, and useful for others to measure what they will get too, if they shop here, through reading the experiences of customers like you. We found a solution to taxes: we pay them so that the parcel does not attract fees for our customers in the European Union - just as always. Great that you found this information on the website before you shopped! We have a solution coming up very soon to the two points you make about the delivery taking a little longer from the UK and costing a little more, than if you purchased your dolls closer to home. Stay with us, news is coming up soon which we are very excited to share! My Doll Best Friend

Posted 3 years ago

“Best choice and quality of dolls to be found! Very happy with service !”

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Posted 3 years ago

“Thanks a lot for the dolls!”

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Posted 3 years ago

“As always, Maxine and her staff at My Doll Best Friend provide excellent service and quality products. If there are any issues, whether with the product or with shipping to the USA, they are quick to follow through and resolve the matter. I have made numerous purchases with them over the years and have always been happy with their service and their products.”

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Posted 3 years ago

“Très bon site anglais”

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Posted 3 years ago

“Excellent communication experience with the seller. It was my first shopping here but definitely not the last one! I am extremely pleased with quality of the doll´s clothes and will order more for my doll and hopefully a new doll, too! Thank you so much!!!”

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Posted 3 years ago

“Beautiful dolls in a lovely presentation box and they smell like vanilla. Very pleased with this purchase”

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Posted 3 years ago

“The questions I had prior to the purchase were all answered. The sale went smoothly, and shipping to the USA Didn't take long! Gotz Little Kidz Elli arrived save and sound! I am very happy with customer service !!”

My Doll Best Friend 5 star review on 5th April 2021

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Posted 3 years ago

“Great service! I am in the US and they sent my doll quickly and my package arrived safely! I love this doll shop, they have dolls that are hard to find in the US and they are always willing to ship.”

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Posted 3 years ago

My Doll Best Friend is rated 4.9 based on 1,985 reviews