My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 1,927 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 1,927 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

Visit Website

Email:

customerservice@mydollbestfriend.co.uk

Write Your review

Tell us how My Doll Best Friend made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

My Doll Best Friend 5 star review on 8th December 2024

1052

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you very much to the My doll best friend store. We are very pleased with the purchase. We received an exclusive Gotz Ava doll. We are simply delighted with the store. I recommend it to everyone, fast shipping, very competent staff. Respect to you and Peaceful Sky ♥️”

My Doll Best Friend 5 star review on 29th December 2023

Helpful Report

Posted 11 months ago

“Выражаю благодарность за возможность выиграть лимитную куклу Аву. Желаю побольше выпусков этих кукол, но чтобы качество создаваемых кукол было на должном уровне.”

Helpful Report

Posted 11 months ago

“Nice selection of dolls clothes. Delivered very quickly.”

Helpful Report

Posted 11 months ago

“Absolutely beautiful !!! Would highly recommend the dolls! My daughter adores it and the datail on the doll is amazing as well as the quality!”

Helpful Report

Posted 11 months ago

“Very beautiful doll! Thanks to the entire MDBF team for the excellent work!”

Helpful Report

Posted 11 months ago

“Great communication and service. Quality dolls always!”

Helpful Report

Posted 11 months ago

“Приветствую всех читателей моего обзора! My Doll Best Friend - мой любимый магазин! Надеюсь, что в скором будующем Российские любители кукол смогут приобретать их без каких-либо проблем! Спасибо работникам магазина за их труд!”

Helpful Report

Posted 11 months ago

“Здравствуйте! Мне удалось стать счастливым обладателем куклы Ава Chosen ! Я очень счастлива, что получила письмо счастья! Благодарю Mydollbestfriend за прекрасных куколок! Спасибо огромное, что смогли отправить посылочки в Россию, ведь здесь очень любят кукол фирмы Gotz, и очень ждем новых куколок! Это подарок на Новый Год, который я успела получить! Спасибо огромное Mydollbestfriend и команде за осуществление мечты! Всего самого доброго и светлого Вам! Спасибо, что дарите радость - кукол!!! С уважением Елена Козлова.”

My Doll Best Friend 5 star review on 25th December 2023

Helpful Report

Posted 11 months ago

“Hello! I received my recent order - Ava chosen. Thank you for your excellent service. Delivery is clear, tracked at all stages, fast. Everything is securely packaged. I will definitely recommend my doll best freinds to all my friends and acquaintances and will definitely return to you for purchases! Thank you!”

My Doll Best Friend 5 star review on 22nd December 2023

Helpful Report

Posted 11 months ago

“Easy to order. Doll arrived promptly and l'm looking forward to giving it to my granddaughter. I'm sure she will be thrilled. Very nice looking doll and worth the money!”

Helpful Report

Posted 11 months ago

Dear Anthea, Thank you for taking the time to leave us a review. We're so pleased to hear it was easy to order and your doll arrived quickly. We were surprised to hear you could find this doll anywhere else in the UK, as the brand is very seldomly sold here, let alone cheaper. It was a 2020 doll model as it said in the title, which we reordered this year as it had been popular. At first, we thought a retailer perhaps had older stock that had been reduced. However, we took a look and found an advert in Google for a website purporting to sell this doll, but when we clicked through to the website from the advert our US Bitdefender firewall alerted us and the page was blocked for our protection, thank goodness. We have come across two such companies this week alone and it is a real worry that customers will fall victim to untrustworthy businesses/websites. We have retailed dolls since 2012 and are well-known for our good service, good products and fair prices. Thank you for your correspondence by email after leaving the review to confirm this was the same website. Thank you for shopping with us. Kind regards, My Doll Best Friend

Posted 11 months ago

“Good afternoon! Finally today I received a package with my doll. The store sent the order within a week, delivery in Europe was also about a week, but in Bulgaria the customs clearance took two whole weeks. And now my girl is home! I really liked the store’s service: prompt responses, information about every step of placing an order, friendly attitude towards customers. I recommend to all!”

Helpful Report

Posted 11 months ago

Thank you so much for your 5 star rating, Olga! It's wonderful to hear that you had such a positive experience with My Doll Best Friend. We are delighted that you received prompt responses and had adequate information throughout every step of placing the order! We truly appreciate your support. Best regards, My Doll Best Friend

Posted 11 months ago

“The doll is nice but not in good condition. The legs are too loose, so that she could barely stand. And the delivery was very long and the costum fees have been too high. I paid for the doll over 200€. That has been the last Chosen doll for me.”

Helpful Report

Posted 11 months ago

“Fast delivery and good quality. Thank you”

Helpful Report

Posted 1 year ago

Dear Tanya, Thank you very much for your 5 star rating of My Doll Best Friend! We greatly appreciate you taking the time to provide this feedback. We are glad to hear that you were pleased with the fast delivery and the quality of the product. Thank you for being such a valued customer! My Doll Best Friend

Posted 1 year ago

“Another beautiful doll from MDBF. This time Signature Edition Blanka of Barcelona. She arrived safely packed and on time advertised. Thank you”

Helpful Report

Posted 1 year ago

Thank you, Ilona, for your 5 star rating and for being a loyal customer of My Doll Best Friend! We really appreciate your business and are pleased to hear that Signature Edition Blanka of Barcelona arrived safely and on time. Kind regards, My Doll Best Friend

Posted 1 year ago

“Quality is Lacking and customer service rude Once again, the retailer is defensive, accusatory, and aggressive in responding, which shows the character of this company, not even allowing shoppers to have opinions. The response from MDBF is the exact representation of a store people should NOT want to deal with. I am also happy to post my interactions via email from the reps, same attitude and nature. Ordered some items from here and will not order again. There were quality issues with my orders, including loose legs, doll hair sticking completely up, a very expensive doll who could barely stand up. Customer service was rude and dismissive about the issues and mentioned I should go out of my way to correct the doll’s hair issue myself using a hat. After I questioned their Chosen selection process, the company became very defensive and accusatory. I would never order from this company again and would recommend others do not as well.”

Helpful Report

Posted 1 year ago

In complete contrast to what you have written here, you were very entitled to write and share your views. Conversely, it seems you do not like it when we respond to your views, and you begin the process of editing and deleting your own comments and reviews. This response has been drafted in the context in your original review prior to any subsequent editing you may undertake. This review today happens to be based on not having been able to buy one of the 250 limited edition Chosen Gotz dolls in November 2023, rather than the purchase you made in January 2023. In recent Facebook interaction on our business page when you posted under an alias, other customers replied to over 20 comments you made on a Chosen Ava doll post with their opinions that contrasted with yours. One by one you edited and then deleted your comments as people responded to your suggestion that the business had not acted legally, that citizens of the US were disadvantaged, that it wasn't somehow random because none of your entry, your husband's and your mother's had gained a doll. This was the first time you registered for a Chosen Gotz doll, so it seems strange to us that you made a point of never having been successful in obtaining one before. It is not surprising with so many entries that the 250 dolls do not go very far for any given doll. This is the gist of what customers wrote in reply to your comments. Over several days, your editing and deletions took down all of the customer comments, and finally your actions removed our business reply to you so that nobody else could read or benefit from what we wrote. The fact that you edit and delete your comments on Facebook page suggests you have no awareness of your ability to waste everyone's time and not be genuinely interested in the replies. We are very fair with all customers, whether new, or existing, from the UK or international, and we offer a space for everyone to be heard, and value the community. The Chosen Gotz dolls are not the everyday doll business, they are special events, and everyone who participates reads and understands that when they register interest to potentially be allocated one of the 250 dolls, if there are more than 250 people registering, then not everyone will get one and the entries will be randomised. This is the approach that customers have voted up over the years over and above all other methods of distributing them. It would be so much easier for us to add the dolls to the website. When we have done that in the past many dolls have fallen into the hands of a few people, and that doesn't make genuine doll lovers and regular buyers happy, because they then have to pay several times the price on the secondary market to those people who bought all the dolls. These are genuine reviews posted here that are neither edited or deleted by us, so customers will make up their own minds.

Posted 1 year ago

“I am thrilled that I am to get the Gotz Chosen Doll Ava. The instructions about how this was done were well explained. I have purchased other dolls from here and have always been pleased with everything.”

My Doll Best Friend 5 star review on 23rd November 2023

Helpful Report

Posted 1 year ago

“Wonderful service from the team at MDBF as always. Received two stunning new additions to my collection in the past few weeks. Both were superbly packed and arrived from the other side of world very promptly. A big thank you to MDBF for bringing me once again so much joy. I look forward to many more purchases in the near future.”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words and the 5-star rating, Ingrid! We really appreciate your loyalty and for choosing My Doll Best Friend again and again. It's our pleasure to have been able to bring you joy with your stunning new additions. We look forward to seeing you again soon!

Posted 11 months ago

“Beautiful doll, I love her. Good price for good quality.”

Helpful Report

Posted 1 year ago

Thank you so much for your 5 star rating of My Doll Best Friend, Adana! It's so wonderful to hear that you appreciate the good price and quality. We are really grateful for your kind words and we adore your photo posted with the review of Alejandra!

Posted 11 months ago

“I first bought from my doll best friend in 2012 Maxine was very helpful with any information I asked. MDBF look after their customers from first contact until you're happy with their purchase. They have a wide variety of products to choose from. That's why I keep buying from MDBF.”

Helpful Report

Posted 1 year ago

“Love, love this shop, best dolls and service.”

Helpful Report

Posted 1 year ago

My Doll Best Friend is rated 4.9 based on 1,927 reviews