My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 1,927 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 1,927 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 8th December 2024

1052

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My favorite online dolly shop. Always a pleasure to shop with MDBF. Wonderful unique collections of dolls and accessories. Quick to ship with tracking. The best online Dolly shopping experience. Thank you Maxine and staff for a heartfelt experience. #TOBEEADOLL”

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Posted 1 year ago

“I received my order very quickly and was pleased with my doll.”

My Doll Best Friend 5 star review on 7th May 2023

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Posted 1 year ago

“I love buying from My DollBestFriend Because they have such a wonderful selection of beautiful dolls plus accessories. As an adult collector, there is always something special to buy. Plus sometimes special offers Delivery is super fast and so well packed,and customer service is always there to give advice”

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Posted 1 year ago

“Love the service, the product lines, and their friendly helpful manner. Each purchase has been a treasure! :)”

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Posted 1 year ago

“For anyone wondering, the Wagner doll shoes size 5 Louisa and the rubber rain boots for 45-50cm dolls both fit Meadow LL size collectible bjd. Excellent service from this seller, products are very good.”

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Posted 1 year ago

“Always a great shopping experience. Goods always delivered very quickly. Able to purchase dolls you cannot get elsewhere in the UK.”

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Posted 1 year ago

“My doll purchasing experiences are always a joy with My Doll Best Friend. Your communication, large inventory and fair prices are much appreciated.”

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Posted 1 year ago

“Fair prices, even with the currency exchange between British Pounds and American Dollars. LOVE the selection they have for Maru and Friends and for the Ruby Red Fashion Friends line as well. Have had an email or two go back and forth and communications are always timely and courteous. I always look forward to browsing their web page, as the images are all crisp and clear, and the pages themselves are uncluttered and tidy.”

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Posted 1 year ago

“Always a great pleasure to do business with you!”

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Posted 1 year ago

“Great service as always. Well packaged items & super fast shipping to Australia.”

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Posted 1 year ago

“This company is clearly selling off faulty dolls, I was advised that the doll I paid full price for gets sent for a repair to Germany without any offer of a refund,exchange or compensation. The item a paid a lot for will not be new anymore except a repaired doll if I sent it back .the doll has loose legs and keeps falling over. I was patronised and advised to practice standing the doll up like a child and then not listening to the issue of the item being faulty..The company is clearly selling off seconds as there was no offer of any money back or compensation and no reply to my email. Avoid buying any expensive dolls from this company as you will be fobbed off or ignored and you'll end up with a secondhand repaired doll”

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Posted 1 year ago

Dear (name withheld), We write to you in response to this review. We heard from you for the first time this week, more than 2 months since you made your purchase. The doll is out of the box and displayed/used. After the 30 day returns period we do not "offer a refund, exchange or compensation" if we can repair or replace the doll. We had no knowledge of any dissatisfaction during the 30 days and at this point the doll is no longer new although it was when you first enjoyed it, so we move to resolving the complaint in line with the legal guidelines. In your email you said the box was "only just opened". Because we write in the product description that the joints can make posing the doll a bit tricky and it can take a bit of practice. It is in the description of the product that it can be tricky to stand the dolls at first; it is not personal or patronising, it forms part of the description of Happy Kidz Sophie, and a suitable response to your complaint as you purchased the doll a couple of months ago, and may not have read the description more recently. There are presently 35 independent 5-star customer reviews on the website for Sophie. We haven't had any complaints about Gotz Happy Kidz Sophie since we began retailing her in 2016. It has been 7 years with no complaints about this doll. There are no seconds. If we sell anything with even a slightly damaged box we list it as DAMAGED on the website with a price reduction, because we have a lot of integrity and our customers throughout the past 10 years know this and keenly leave us 5-star reviews. So there is absolutely no "selling off faulty dolls", "fobbing off" or selling of "seconds". We are entitled to remove this review because of the hateful content. Under the legal sales contract of England & Wales, we are to first offer you a repair or replacement depending on what's possible because the doll is used, and it's a couple of months since you purchased it. We haven't seen a photo and we haven't seen the product, but we take you at your word and agreed to begin the process of resolving this complaint. We are an official retailer and have been retailing Gotz dolls for over 10 years. We would send the doll for repair to the supplier in Germany if it is faulty because we sent you a new doll and it is now used, and this is the first we have heard of any issue, and it is outside of the 30 days return period. Normally this is satisfying to a customer raising a genuine complaint and looking for a good outcome. Although you are not a first time buyer, you obtained a first time buyer 10% discount. This is a misuse of the voucher code, and we note it here in response to your incorrect statement that you paid full price, as you did not. It is not especially a problem, but it is a response to this inaccuracy in your review. We regret that you are not prepared to work with us and instead prefer to post a 1 star review. Sincerely, My Doll Best Friend

Posted 1 year ago

“Fabulous place to shop for my Dolls and accessories love it.”

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Posted 1 year ago

“Very happy with the dolls and delivery.”

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Posted 1 year ago

“What a gorgeous doll ! She is a little darling ! And her hair is beautiful and very easy to brush. My Doll Best Friend Ltd is a very good company that sells beautiful and unique dolls”

My Doll Best Friend 5 star review on 23rd March 2023

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Posted 1 year ago

“Delighted with item which arrived quickly and securely packaged. 5 stars.”

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Posted 1 year ago

“Perfect.!!Cant wait for our next doll...Soon..Thank you”

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Posted 1 year ago

“Lo siento no sabía que iba a tener que pagar 108€ aparte de aduana.me parece súper caro.Pienso que me tenían que haber avisado..pague mucho por ello”

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Posted 1 year ago

Dear Mari Carmen, Unfortunately, yes, you have to pay tax if your country's rules make that clear to you. You do not pay it to the UK, you pay it to Spain. It's not free of tax:) Tax rules are inevitable if your purchase doesn't fall within a VAT-free category. Our prices exclude VAT for the EU, 1. made clear at the top of the EU website page, and 2. on the delivery page, and at 3. checkout your price does not charge VAT. We are sorry that you didn't know this, or that you didn't query the lower prices. We would have been glad to tell you. We did answer all your questions before you ordered. We hope you enjoy your dolls. My Doll Best Friend

Posted 1 year ago

“Excellent service and shipping was as promised. I will shop here again.”

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Posted 1 year ago

“This lovely doll has arrived safely. Well made an very pretty. She arrived in a timely fashion.”

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Posted 1 year ago

“I received my Zwergnase Nili 3 today and am absolutely delighted with her, she gorgeous!! I also love her clothes and the fact they are made with button closures and not Velcro. I did have a need to email as she was delayed in Belgium, however the exceptional service I always receive from My Doll Best Friend (especially with the time difference) will always keep me coming back, I cannot recommend them highly enough.”

My Doll Best Friend 5 star review on 6th March 2023

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Posted 1 year ago

Thank you so much for your very kind words and the much appreciated 5 stars. We are delighted you are happy with your doll and it's always good to know our back up is sufficient when you need it! She is exquisite in your photo and it's really a joy for us to see this. We love the dolls and there is nothing like seeing a beautiful doll in a new home as they always look different and this brings us a lot of joy. Good information regarding the quality of the clothing too. Thanks so much again! My Doll Best Friend

Posted 1 year ago

My Doll Best Friend is rated 4.9 based on 1,927 reviews