My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 1,986 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 19th February 2025

1123

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Maxine was very helpful with my questions and had the answers. I was very happy with my shopping experience because from start to finish I was communicated wth I recommend mydollbestfriend for your online shopping.”

Helpful Report

Posted 6 years ago

“Ordered Sunday, delivered Tuesday, packed securely. The quality is excellent. We have Gotz and Paola Reina dolls, some of which have over 15 years of not so gentle playing and are on to the next generation of children. This company understands dolls are to be played with, that hair and clothes need to survive children playing and that comes with quality. There is lots of information on the website, which is easy to navigate. Yes the dolls tend to bemore money ( Precious Day are £60ish to Our Generation £30ish) but the longevity make them cost effective. You can buy a 'doll for life', know it will be right and know it will actually last a lifetime. If you are not sure, you can ask people that know. We can still buy clothes that fit our dolls. The advice is excellent, the range excellent. There can't be many companies in a position to get fed up with all the positive reviews but I would like to add another 5* to the list- sorry!”

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Posted 6 years ago

“She's a very lovely doll..Looks like a real person..soo that's why I had to buy her .. gotz dolls are the best..”

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Posted 6 years ago

“Many times did shopping in this store. I was very happy, good dolls, good packaging. Thank you!”

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Posted 6 years ago

“Great place to shop! Love all my dolls and accessories I've ordered from My Doll Best Friend.”

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Posted 6 years ago

“I like this site. Fast delivery, good products.”

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Posted 6 years ago

“Efficient and fast service. Very pleased. Always happy to advise and assist with queries.”

My Doll Best Friend 5 star review on 18th July 2018

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Posted 6 years ago

“Overall I have found this a good company to deal with. Confirmation and delivery updates for orders are prompt and effecient.For doll lovers of all ages they have a lovely selection to choose from - plus many related accessories.”

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Posted 6 years ago

“Excellent product and excellent customer service.”

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Posted 6 years ago

“Very prompt reply’s to queries, however parcel has not arrived yet so I cannot really review anything else at this time”

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Posted 6 years ago

“Thank you!”

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Posted 6 years ago

“My Doll Best Friend is a wonderful, friendly and efficient company. Everything is packed well and any problems are dealt with immediately.”

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Posted 6 years ago

“The service is quick and friendly, and the dolls are beautiful. The website is so tempting that it is difficult to choose who to buy - my favourite doll shop ever!”

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Posted 6 years ago

“. My doll was perfect and shipping was very fast. Will buy more from this site as well as heartily recommend her/him. Glenda Jackson”

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Posted 6 years ago

“The choice of accessories for my granddaughters Gotz dolls was very good. I was able to surprise her with lots of different outfits etc.”

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Posted 6 years ago

“Excellent A1 service over and above everyday service , Maxine and her team do all they can to make sure all goes smoothly I really don't know what we would do without My Doll Best Friend . Thank you all for fantastic , fast , and caring attention to detail Jenny”

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Posted 6 years ago

“Best quality dolls and accessories . Happy with my purchase and will definitely be buying more in the near future!”

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Posted 6 years ago

“Fast delivery! Beautiful doll in mint condition!”

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Posted 6 years ago

“EXCELLENT SERVICE AS ALWAYS FROM MY DOLL BEST FRIEND. I HIGHLY RECOMMEND THIS COMPANY FOR EXCELLENT SERVICE AND FOR THE HIGHEST QUALITY PRODUCTS. JOAN”

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Posted 6 years ago

“I live in the States, and ordered a wonderful Petitcollin doll for my daughter that I could not find here. The company promptly shipped the package, but the United States Postal Service dropped the ball on their end, and it did not arrive when expected. I reached out to My Doll, and their customer service was prompt and very helpful. They pulled the last of the dolls I ordered from the site in case they needed to resend it. They also worked with their shipper to track it down in the States, while I was working on the same. Fortunately, the package was located and delivered, and my daughter was beyond delighted with it. I'll certainly be ordering again - not only is the selection great, but the customer service was above and beyond! Thanks again to the My Doll team.”

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Posted 6 years ago

My Doll Best Friend is rated 4.9 based on 1,986 reviews