My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 1,985 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 1,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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Email:

customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 19th February 2025

1123

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best customer support service ever! They constantly follow up my parcel because encountered some issues regarding expedition.”

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Posted 2 years ago

“I love this site. I’m able to quickly get hold of dolls made in America etc quickly and reasonably.”

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Posted 2 years ago

“Always a prompt service and helpful communication. Dolls are packed well arrive with tracking and very beautiful.”

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Posted 3 years ago

“Everything is beautiful, well made and good play value”

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Posted 3 years ago

“Lovely doll very pleased with my purchase.quick delivery as well thanks 😊”

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Posted 3 years ago

“It was an absolute delight to shop at My Doll Best Friend. I was thrilled to place an order for a doll I could not find here in the States. I reached out to them about when the doll would ship and they contacted me immediately. My doll arrived in a surprisingly fast amount of time and she is perfectly precious! I love all the dolls and accessories they carry and I would not hesitate to place an order from this outstanding shop again!”

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Posted 3 years ago

“Very pleased with my last purchase, and the customer service was very good.”

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Posted 3 years ago

“Beautiful! Every child needs a perfect confidante... when I was a child, mine was a 12 inch doll that I still have. So it only seemed proper that my granddaughter have the same, which she will also cherish. I looked long and hard and Vestido Azul via My Doll Best Friend was perfect. My Doll Best Friend was reasonably priced, quick to despatch and well packaged. Would definitely recommend.”

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Posted 3 years ago

“Great online store with excellent communication from staff and owner excellent selection of dolls and accessories. Highly recommend My Doll Best Friend been shopping with this store since 2012.”

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Posted 3 years ago

“Заказывала на сайте куколок. Пришли в целости и сохранности! Благодарю”

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Posted 3 years ago

“Excellent service, dolls arrived quickly. Customer. Service replied promptly to my question. All round good site. *****”

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Posted 3 years ago

“The best choice of dolls and service!”

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Posted 3 years ago

“Впервые делала заказ на этом сайте, и вообще на иностранном сайте, поэтому беспокоилась как пройдёт заказ. Но всё оказалось предельно просто. На почту приходит инвойс, виды товаров, их сумма в валюте моей страны, оплата любыми удобными способами, все очень понятно. Я делала заказ даже без регистрации. Немного затянули с отправкой, ссылаясь на трудности логистики в связи с пандемией. Я пользовалась обратной связью на сайте, мне все любезно разъяснили, извинились и на следующий день обещали отправить, так и сделали. Предоставили трек для отслеживания. Посылка приехала быстро, получила курьером, так как ЕМС. Заказ соответствует, упаковка и куклы в порядке. Очень довольна покупкой! Спасибо! Однозначно рекомендую магазин и сама ещё с удовольствием совершу покупку при случае. Особенно если магазин порадует ещё скидками, как было перед новым годом! Удачи в бизнесе магазину!”

My Doll Best Friend 5 star review on 3rd February 2022

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Posted 3 years ago

“В данном магазине покупала 15 кукол. Всё было хорошо, никаких претензий не пред, являла, хотя и встречались проблемы с прошивкой. Одна из этих 15 кукол пришла с дефектом на лице. Отсутствовало полброви. Я уведомил об этом магазин в день получения посылки. Прошло полмесяца. Я так и не дождалась от магазина предложений как мне получить качественную куклу вместо бракованный. Я заплатила деньги за качественную куклу и получила бракованную. Кукла с браком на лице мне не нужна. Вызывает разочарование от покупки и сама кукла с браком и не способность магазина решать проблемы с браком и такое наплевательское отношение к постоянным клиентам.”

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Posted 3 years ago

We have written back to you many times and apologised. We have acknowledged there is paint from the eyebrow missing, and we are very sorry for this defect, and have offered several different solutions including store credit or refund. However, each time our reply has been met with a new suggestion from you for us to explore, because ultimately you want the doll. In the last email you asked for a new doll head, but we do not have doll heads here so to arrange something very custom like this we have to contact the supplier, and this all takes time. The solution is not finalised for this reason, and because we are out of stock to make a straightforward replacement. Sincerely, My Doll Best Friend

Posted 3 years ago

“Delightful doll, thank you very much! Great service!”

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Posted 3 years ago

“Все отлично”

My Doll Best Friend 5 star review on 1st February 2022

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Posted 3 years ago

“Купила в магазине 5 прекрасных кукол. Отправка кукол быстрая, упаковка надежная. Куколок получила а отличном состоянии. Дочки и я очарованы красотой куколок. Планируем покупки ещё.”

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Posted 3 years ago

“Я очень рада,что заказала кукол именно у вас. Заказывала первый раз и думаю не последний.С удовольствием буду заказывать ещё кукол.Доставка и упаковка супер,от кукол в восторге. Спасибо вам большое.”

My Doll Best Friend 5 star review on 31st January 2022

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Posted 3 years ago

“My favorite dolly shop. MDBF has a variety of high quality dolls along with excellent customer service this makes my experience 💯 satisfied.”

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Posted 3 years ago

“Не в первый раз покупаю в этом магазине. Удобно, что можно посмотреть стоимость сразу в рублях, и она не изменится в момент оплаты. В Россию отправляют EMS, и всегда доставка до квартиры (удобно, коробочка-то не маленькая). Ещё нравится то, что есть эксклюзивные выпуски кукол Gotz, люблю их.”

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Posted 3 years ago

My Doll Best Friend is rated 4.9 based on 1,985 reviews