My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 1,985 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 1,985 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 19th February 2025

1123

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Хорошее обслуживание, быстро отправляется посылка. Всегда отвечают на вопросы. Приятно делать покупки!”

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Posted 3 years ago

“I have dealt with this company a few times now and I find them most friendly and helpful. Their goods are amazing. So well made. I will be returning as a customer for many years to come! I fully recommend them”

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Posted 3 years ago

“Sehr gute Auswahl. Preise moderat. Schnelle Abwicklung und Lieferung. Ich bin sehr zufrieden und werde es öfter nutzen.”

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Posted 3 years ago

“Amazing doll Hazel, such a quick service and I loved being update on the delivery.A professional business many thanks”

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Posted 3 years ago

“I've bought several dolls from My Doll Best Friend and have always been pleased with the service received. They keep you updated, dispatch quickly, and the dolls arrive well packed. The dolls are beautiful. Would highly recommend this company.”

My Doll Best Friend 5 star review on 16th June 2021

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Posted 3 years ago

“Beautiful doll lovely hair and face paint her outfit is very well made. Maxine answered any questions and smooth delivery service. Happy customer.”

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Posted 3 years ago

“Absolutely delighted with my two Gotz dolls. They arrived in perfect condition and very well packed. Super speedy shipping too - only one week to New Zealand. Always a real pleasure to deal with MDBF, their service is exceptional!”

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Posted 3 years ago

“The doll is beautiful, so well made. Customer service was excellent and the package arrived on time”

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Posted 3 years ago

“Another beautiful doll has arrived quickly and safely. Always a pleasure to do business with this very efficient company. From ordering to shipping to delivery all went smoothly. Thank you.”

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Posted 3 years ago

“Love my doll I bought (Schildkrot Isi) from My Doll Best Friend! I know of no place near me here in the USA to buy quality dolls like this, and appreciate you all selling quality dolls to us over here. Fast shipping. Love the selection! This doll is so lovely and top quality !”

My Doll Best Friend 5 star review on 27th May 2021

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Posted 3 years ago

“Received with thanks and very quickly. She is adorable. Will use again. Thank you”

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Posted 3 years ago

“I ordered a doll marked as a stock item it took days for them to realize it wasn't, so it was put on a back order after 3 weeks going on a month it finally arrived, i contacted them on several occasions to chase up what happened to my order only once did i get some one to talk to and they were not in the least bit helpful, wont be buying through you again, sorry to say.”

My Doll Best Friend 3 star review on 21st May 2021

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Posted 3 years ago

Dear James, Thanks very much for writing and telling us why you are not happy. When you contacted us we explained that the lovely doll you have photographed was a preorder, and we'd not had any stock as the Siblies would be new to the shop when they arrived. The preorders do go on and off the website if we need to increase the backorder quantity, which is different to putting something marked as in stock on backorder. The Siblies were on preorder for a month, and we wrote in our email reply to you that the dolls were due to arrive at Heathrow on the Monday, and that we anticipated delivery on Wednesday, with orders to leave our warehouse on Thursday. We thought that was helpful to know, and did our best to keep you as up-to-date as we were. We hope that you change your mind and do wish to try us again for your Siblies, which we're fully stocked with. Thank you for shopping with us, My Doll Best Friend

Posted 3 years ago

“One of my favourite shops to source beautiful dolls. Never had any problems. Was especially glad to see they are now using DHL to Australia. Great shop + DHL = happy shopper.”

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Posted 3 years ago

“I have been using this website for several years without any problems. The service is excellent, the customer service first rate.”

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Posted 3 years ago

“Recommended seller”

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Posted 3 years ago

“I have been buying from My Doll Best Friend for over seven years now. The service is second to none, friendly, supportive, and knowledgeable. The dolls and other related items are all of excellent quality but come in a range of prices, making buying possible for everyone and offering things for all ages to enjoy. Orders have always arrived on time and in sturdy packaging. I have been particularly happy to receive a Petitcollin Luella doll this week . Such a sweet girl and, after 42 years of searching, I FINALLY have the realistic mixed ethnicity doll I searched for when my daughter was born. Better late than never! Luella is stunning, I can't wait to make her a wardrobe up.”

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Posted 3 years ago

“Love the dolls and the great service ;) I will be back for more!”

My Doll Best Friend 5 star review on 14th May 2021

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Posted 3 years ago

“Thank you for the doll, the good discount and the shop service.”

My Doll Best Friend 5 star review on 8th May 2021

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Posted 3 years ago

“Another beautiful doll arrived today. Well packed, very quick delivery. I've always been happy with the service from this company. Will use again soon.”

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Posted 3 years ago

“Beautiful doll! Shipped fast! Arrived in perfect condition. Very satisfied with My Doll Best Friend Ltd.”

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Posted 3 years ago

My Doll Best Friend is rated 4.9 based on 1,985 reviews