My Doll Best Friend Reviews

Name: My Doll Best Friend
Address: 52 Stapleton Hall Road, London, London Borough of Haringey
Rating: 4.92

4.9 Rating 1,986 Reviews

98 %

of reviewers recommend My Doll Best Friend

4.9

Based on 1,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About My Doll Best Friend:

My Doll Best Friend is the UK's leading shop for dolls from age 3 all the way to grown up. We specialise in vinyl play dolls that stand and pose for expressive play. Our dolls are sourced from around the world and we ship internationally as well as in UK. With a vast and ever growing product range there's always something new.

Thank you to everyone for making the time to write a review. Your feedback and support are greatly valued.

My Doll Best Friend

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customerservice@mydollbestfriend.co.uk

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My Doll Best Friend 5 star review on 19th February 2025

1123

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The doll is beautiful and I got fantastic service ordering the doll to be sent to Denmark - thanks and Merry Christmas”

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Posted 7 years ago

“Easy site to use. Great communication.”

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Posted 7 years ago

“Everything from MDBF is well packed and sent quickly. You receive emails to let you know the progress of your purchase and any problems are dealt with asap in a friendly manner. The dolls stocked are very diverse and there is something for everyone who looks at the website. As a collector it makes me very happy to look at all the dolls and put them on my wish list which is very long indeed. Everything is five stars here.”

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Posted 7 years ago

“Maxine and her team bend over backwards to make shopping a very pleasant experience. Orders are fulfilled quickly and efficiently and all the items they sell are of the highest quality.”

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Posted 7 years ago

“The quality of the doll is amazing. The only negative I have is site navigation. it needs tweeking especially for those using a mobile phone to access the site.”

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Posted 7 years ago

“It's the most beautiful Christmas present for my daughter.”

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Posted 7 years ago

“Highly recommended! I love the fast responses from customer service representatives and friendly, efficient assistance. Based on my exchanges with My Doll Best Friend's customer service, this has been one of the best online shopping experiences I've ever had. I will most definitely be making more purchases in the future.”

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Posted 7 years ago

“I found my articles and I am happy with them, but there are a few issues with the website. The whole process took about six times as long as it should have taken. 1. It was difficult to find what I was looking for: when searching under"Gotz", it did not show the doll I wanted and I had to find different ways of getting to it. 2. The website gives the impression that you can choose your own combination of hair and eyes on a doll, which is not the case. I managed to get the explanation of what is actually meant, but the phrasing in the write-up is misleading and worth revising. I know of other people who misunderstood exactly as I did.”

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Posted 7 years ago

Dear Hester, many thanks for giving up your time to write a review with thoughtful comments. We will look into the points you raised. A really quick way to find what you want if you know the brand, is to go to "Brands" from the top of the page and choose "Gotz". Thanks again!

Posted 7 years ago

“Christmas present for granddaughter so I'm hoping it will make her happy.”

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Posted 7 years ago

“I love this website. Lots of lovely things that would be very difficult to find on the high street, excellent service and communication, and the opportunity to earn loyalty points which translate into money off your next order. My youngest daughter loves her dolls, so this site is perfect for presents for her. I have used it quite a few times and will continue to do so.”

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Posted 7 years ago

“Very prompt and efficient service”

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Posted 7 years ago

“Order number 1000010894 on the 24th Nov paid €251+€19.20 delivery Discovered same doll was reduced in price €233.09 never use Mydollbestfriend again My complaint was dealt with in a timely way and it worked out that Mydollbestfriend made a refund which they need not have done but decided to do in good faith, also they rang to explain.”

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Posted 7 years ago

Dear Patricia, this is interesting. This is an exclusive customised doll so it cannot be available elsewhere and it hasn't been reduced. In addition we shipped it only yesterday so it won't arrive with you for a while as you are not UK mainland. We will try to make contact with you by email and telephone as there must be some misunderstanding.

Posted 7 years ago

Dear Patricia, Very many thanks for adding to your comment and revising the rating. Please let us know if we can assist you in any way in the future. Thank you for shopping at My Doll Best Friend. Kind regards, Customer Service Team

Posted 7 years ago

“Ottimo negozio...spedizione veloce!!!”

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Posted 7 years ago

“Bon choix de poupées et accessoires. Prix compétitifs.”

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Posted 7 years ago

“Very efficient service. With excellent customer service and communication every step. Would look here first for future dolls. Thankyou for good job”

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Posted 7 years ago

“The best site! Very good service, very polite sellers, nice packaging.”

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Posted 7 years ago

“Exceptionally helpful and very quick service from this friendly store. Lovely people to deal with. Thank you”

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Posted 7 years ago

“I was very happy with the customer service from My Doll Best Friend; i eas updated about dispach, delivery and ecpected dates and times of delivery. My doll arrived in excellent condition, well packaged. My doll was everythi ng that i expected. My Granddaughter will be very happy with her.”

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Posted 7 years ago

“Do you remember shopping at your local toy store when you were small? The shop owner knew you. You had sweet conversations with her even though you were only five. It was obvious she loved her business and she loved children. I get that same feeling of friendship in correspondence with the ladies at Mydollbestfriend. I understand this is a relatively small business which allows for personal communications and e-mailed current messages. This business has the qualities of the toy stores of old with the convenience of Internet shopping. I find shopping there a joy. Mary, USA”

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Posted 7 years ago

“Very quick fulfillment of order.”

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Posted 7 years ago

My Doll Best Friend is rated 4.9 based on 1,986 reviews